Litchfield Ford

748.00 to replace an alternator that didn't need replacing to begin with. Litchfield Ford: Still losers. Sends me a check for $300.00 and $500.00 in coupons towards a new car? Called up Owner Chri replacing to begin with. Litchfield Ford: Still losers. Sends me a check for $300.00 and $500.00 in coupons towards a new car? Called up Owner Chris Hill asking why he didn't fully reimburse me and he says he refunded only the part cost as an offer of "goodwill" and the coupons toward a new car from them. Really? And my car after 8 days at your shop, unnecessary work performed, a bill for $1070.00 plus, an ADDITIONAL day at the shop and another bill of $170.00 to clean the control housing which STILL did not fix it and you think this is ok and that I'd actually be stupid enough to buy a car from your crappy place???? WOW. No. Time for court. More

My first interaction with the dealership was very good and I would have recommended them to anyone I know at the time. However, because of a lousy $15 - $20 touch up paint that was promised at the time of and I would have recommended them to anyone I know at the time. However, because of a lousy $15 - $20 touch up paint that was promised at the time of the purchase but never delivered I cannot. I was told to expect the paint in the mail shortly after I purchased the truck but it never arrived, so I called the salesman who said he would send out another. It, too, never came. When I spoke to the salesman in person he made the apparent pretense of ordering the paint. I say apparent pretense because I never received the paint. I appreciate that he offered to provide the paint without my asking, but if you promise something; not once but three times, you should keep your word. For a trivial amount they made me a dissatisfied customer. More

Customer service is friendly and accommodating. The service staff always completes the work in a timely manner at competitive pricing. We always buy our trucks from Litchfield Ford. service staff always completes the work in a timely manner at competitive pricing. We always buy our trucks from Litchfield Ford. More

I have been buying and servicing vehicles at Litchfield Ford for over a decade and have always been satisfied with their customer service and attention to detail. Litchfield Ford has taken the time to Ford for over a decade and have always been satisfied with their customer service and attention to detail. Litchfield Ford has taken the time to locate previously owned vehicles based on my specifications. I defintely recommend this dealership. More

I have been buying and servicing vehicles at Litchfield Ford for over a decade and have always been satisfied with their customer service and attention to detail. Litchfield Ford has taken the time to Ford for over a decade and have always been satisfied with their customer service and attention to detail. Litchfield Ford has taken the time to locate previously owned vehicles based on my specifications. I defintely recommend this dealership. More

Bought vehicle and after signing paperwork they tell me,"Oh since the vehicle is over seven years old we dont have to offer a warranty." On the way home (less than an hour away) the check engine light me,"Oh since the vehicle is over seven years old we dont have to offer a warranty." On the way home (less than an hour away) the check engine light comes on. Call them and I get a "check the gas cap." Nope, bad mass airflow sensor, at $130.00 dollar fix out of my pocket. I send it to get inspected and it has an exhaust leak. NOW the truck leaks oil from the transmission! I havent even had it a month or even made a payment on it yet. Called and emailed and no response. No lemon law warranty in CT to protect the consumer and dealer wont respond. Nice.. More