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Litchfield Ford
Litchfield, CT
237 Reviews
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Showing 237 reviews
May 23, 2014
Thanks for wrecking my Shelby GT500 I was the owner of a 2008 Mustang Shelby GT500. Back in September I took the car in to have the clutch replaced soon after the repair the car was sto I was the owner of a 2008 Mustang Shelby GT500. Back in September I took the car in to have the clutch replaced soon after the repair the car was stored for the winter. So the nice weather came and I had taken the car out in early April and something was making a horrible noise coming from the clutch area so I took the car back to the dealer and took the service manager out for a spin to show him what was going on. This happened in .1 of a mile from the dealer not exceeding 35 miles and hr. So we go back into the dealer and I get an appointment of 4/21 so they can get the car on the lift to see what was going on. Then the morning of they decide to take my car out for a test run on cold roads…. At this time of the day and a car with 550hp it got away from the driver and they hit a concrete barrier over a bridge totaling my car. After doing a little investigating and gathering information the operator was given by a State trooper a written warning and was the cause of the accident he claims he was going 50 miles and hr shifting into 3rd gear (more like 65-70) also driving the car over 2miles (seems more like a joy ride). At this time I was paid out by the insurance company of the Ford dealer but how is it possible they destroyed my property and nothing happens to them… Car is not replaceable 1 of 20 made with these options in 2008.... Thanks taken a future collectable from me and my family.... More
by mamslm1974
Employees Worked With
Service manager and owner
January 16, 2014
748.00 to replace an alternator that didn't need replacing to begin with. Litchfield Ford: Still losers. Sends me a check for $300.00 and $500.00 in coupons towards a new car? Called up Owner Chri replacing to begin with. Litchfield Ford: Still losers. Sends me a check for $300.00 and $500.00 in coupons towards a new car? Called up Owner Chris Hill asking why he didn't fully reimburse me and he says he refunded only the part cost as an offer of "goodwill" and the coupons toward a new car from them. Really? And my car after 8 days at your shop, unnecessary work performed, a bill for $1070.00 plus, an ADDITIONAL day at the shop and another bill of $170.00 to clean the control housing which STILL did not fix it and you think this is ok and that I'd actually be stupid enough to buy a car from your crappy place???? WOW. No. Time for court. More
by Merelyme
Employees Worked With
Christopher Hill
August 08, 2013
My first interaction with the dealership was very good and I would have recommended them to anyone I know at the time. However, because of a lousy $15 - $20 touch up paint that was promised at the time of and I would have recommended them to anyone I know at the time. However, because of a lousy $15 - $20 touch up paint that was promised at the time of the purchase but never delivered I cannot. I was told to expect the paint in the mail shortly after I purchased the truck but it never arrived, so I called the salesman who said he would send out another. It, too, never came. When I spoke to the salesman in person he made the apparent pretense of ordering the paint. I say apparent pretense because I never received the paint. I appreciate that he offered to provide the paint without my asking, but if you promise something; not once but three times, you should keep your word. For a trivial amount they made me a dissatisfied customer. More
by vmarques
Employees Worked With
Jeff Smith
July 31, 2011
Customer service is friendly and accommodating. The service staff always completes the work in a timely manner at competitive pricing. We always buy our trucks from Litchfield Ford. service staff always completes the work in a timely manner at competitive pricing. We always buy our trucks from Litchfield Ford. More
by kbatorski
Employees Worked With
Steve Weir
March 19, 2011
I have been buying and servicing vehicles at Litchfield Ford for over a decade and have always been satisfied with their customer service and attention to detail. Litchfield Ford has taken the time to Ford for over a decade and have always been satisfied with their customer service and attention to detail. Litchfield Ford has taken the time to locate previously owned vehicles based on my specifications. I defintely recommend this dealership. More
by kbatorski
Employees Worked With
Steve Weir
March 19, 2011
I have been buying and servicing vehicles at Litchfield Ford for over a decade and have always been satisfied with their customer service and attention to detail. Litchfield Ford has taken the time to Ford for over a decade and have always been satisfied with their customer service and attention to detail. Litchfield Ford has taken the time to locate previously owned vehicles based on my specifications. I defintely recommend this dealership. More
by kbatorski
Employees Worked With
Steve Weir
April 10, 2010
Bought vehicle and after signing paperwork they tell me,"Oh since the vehicle is over seven years old we dont have to offer a warranty." On the way home (less than an hour away) the check engine light me,"Oh since the vehicle is over seven years old we dont have to offer a warranty." On the way home (less than an hour away) the check engine light comes on. Call them and I get a "check the gas cap." Nope, bad mass airflow sensor, at $130.00 dollar fix out of my pocket. I send it to get inspected and it has an exhaust leak. NOW the truck leaks oil from the transmission! I havent even had it a month or even made a payment on it yet. Called and emailed and no response. No lemon law warranty in CT to protect the consumer and dealer wont respond. Nice.. More
by rayzor52
Employees Worked With
Jeff Smith, Jim Brittingham
