Litchfield Ford

I was so pleased with my entire truck buying process through Litchfield Ford. The process was very easy and smooth. They treated me like family. I was looking for a very specific type of truck and they through Litchfield Ford. The process was very easy and smooth. They treated me like family. I was looking for a very specific type of truck and they went above and beyond to find it and ship it. More

Great dealership, great staff. I have been buying and servicing my cars there for the past 25 years. I now live in South Carolina yet I still bought my new car there this past April. They even registere servicing my cars there for the past 25 years. I now live in South Carolina yet I still bought my new car there this past April. They even registered my car in South Carolina More

Professional staff at Litchfield Ford. Phil Buxbaum and his crew are very professional and efficient at Litchfield Ford. Every time I need service on my XL-F-150; the staff is very accommod Phil Buxbaum and his crew are very professional and efficient at Litchfield Ford. Every time I need service on my XL-F-150; the staff is very accommodating for appiontments. Also, expected time for completion of repair work on my F-150 is always accurate. Litchfield Ford mechanics are very competent; I never had to return my truck for incomplete repairs. I recommend this dealership to everyone. More

The staff here are so professional, from the salesman, sales manager, service manager, as well as the help at the service desk. I was offered an appointment quickly for my truck to be serviced, and the pr sales manager, service manager, as well as the help at the service desk. I was offered an appointment quickly for my truck to be serviced, and the price is quite reasonable. This Ford dealership is outstanding in every way! I love my truck and will never go anywhere else! More

Had a greatHad a great experience the service and sales department were great would highly recommend buying a vehicle from themThey have a very knowledgeable staff friendly and courtesy courteous department were great would highly recommend buying a vehicle from themThey have a very knowledgeable staff friendly and courtesy courteous More

Service Have been dealing with Litchfield Ford for several years. Very knowledgeable and friendly staff. Always a pleasure to deal with them. I would cert Have been dealing with Litchfield Ford for several years. Very knowledgeable and friendly staff. Always a pleasure to deal with them. I would certainly recommend Litchfield Ford without hesitation. More

Easy and quick to get a service appointment. Great and friendly service writers, and efficient tech teams. Recommend to anyone to Go to Litchfield Ford, Litchfield CT. friendly service writers, and efficient tech teams. Recommend to anyone to Go to Litchfield Ford, Litchfield CT. More

Director of facilities Hey are a great customer service dealership. They r very personable and go out of there way to help in anyway they can. Good leadership from owners Hey are a great customer service dealership. They r very personable and go out of there way to help in anyway they can. Good leadership from owners More

Fast friendly service Great communication, Fast service. The service representative checked the work that needed to be done with all the recalls and TSB’s from Ford and fo Great communication, Fast service. The service representative checked the work that needed to be done with all the recalls and TSB’s from Ford and found that my repairs were covered under an extended warranty issued by Ford. Transmission work was done and truck was ready in less then a day outstanding service. Mechanic even worked around some of the after market equipment I had on the vehicle with no issues More

Dishonest and not caring I brought my Mustang to Litchfield Ford for an airbag recall. I figured this should be an easy service. After being told the car was all set and ready I brought my Mustang to Litchfield Ford for an airbag recall. I figured this should be an easy service. After being told the car was all set and ready to go I was handed my key. I walked outside open my door and immediately noticed the dashboard look like a two-year-old tore it apart then tried to put it back together. I walked back in and was told I need to speak with the service manager. The service manager looked at it and said he's not sure how that could have happened because they've done so many. Before letting the conversation go any further I told him I had full pictures and video of the condition of my car in their lot that morning and I also had a full recording of the incident because the car has a dash cam equipped. AT that point he said none of that was necessary and they would repair it. They did make good on repairing my car. Even after reviewing the dash cam the second time all you hear is the mechanic swearing and using profanities because of how difficult the job was for him and in my opinion the lack of expertise he has. I was directed to general manager Patrick hill to express my concerns but he has not returned my phone call. I understand accidents happen but I do not understand the mechanic putting everything back together and the dealership hoping I would not notice they damaged my car. I view this as lying to me. I still have not received a simple apology for one damaging my car, two not telling me / lying to me about it and three inconveniencing me and wasting my time More