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Lithia Auto Body Express - Service Center

Anchorage, AK

3.4
8 Lifetime Reviews Review Dealership

8 Reviews of Lithia Auto Body Express - Service Center

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February 02, 2021

"The staff of lithia was fantastic. They went above and..."

- webbauctionak

The staff of lithia was fantastic. They went above and beyond making my truck was in and out. Can’t tell there was a dent at all!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Danielle Gallagher
October 02, 2020

"I dropped My 2017 Ford Fusion off to have the Bumper..."

- DomTor

I dropped My 2017 Ford Fusion off to have the Bumper Replaced and Rob was Awesome. From the 1st Call to Schedule til the day if picking up my Car. Rob kept me informed the Whole time.

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Recommend Dealer
Yes
Employees Worked With
Rob
Oct 06, 2020 -

Lithia Auto Body Express responded

Hi Dom, Thank you for leaving Lithia Auto Body Express this wonderful review. We are happy to hear you felt we communicated well and had an overall good experience. Thank you for your business, we hope to see you again in the future.

September 13, 2020

"Lithia has excellent customer service. They ordered my..."

- Baabou

Lithia has excellent customer service. They ordered my windshield in a timely manner. They service of replacing my windshield took a couple of hours. Thanks

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Recommend Dealer
Yes
Employees Worked With
Rob
August 18, 2020

"H O R R I B L E. Mr. Brown never returned calls, they..."

- unhappy lithia customer

H O R R I B L E. Mr. Brown never returned calls, they never finished the job. Our car was hit at the beginning of December, we had to go back 3 times and 7 months later (August) we were still waiting on a part. We called the Lithia corporate customer service people in Medford OR. They acted concerned, then stopped all communications. We finally just went somewhere else, got the part and had the car fixed. Unbelievable that these people are still in business. When we picked up the car for the final time, they didn't know where it was. Robert Brown is did not help us, the job was never finished.

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Recommend Dealer
No
Employees Worked With
Manager Brown
February 26, 2020

"Robert Brown is the rudest unprofessional manager I've..."

- AKGirl95

Robert Brown is the rudest unprofessional manager I've ever come across. I'm not sure with Lithia keeps this man working when their company believes in transparent transaction. I've been lied to multiple times, I've not received any kind of update at all. Avoid this shop.

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Recommend Dealer
No
Employees Worked With
Robert Brown
August 13, 2015

"Fixed my Truck 2005 Dodge Ram"

- Castro1435254

Service was Excelent!!! I got there @ 8:00am and this employee Marcel Henderson was there by the door right away greeted me Good Miorning. I asked Marcel if they able to fix my truck cuz was leaking underneath. Marcel called the mechanic ask if they squeezed in my truck mechanic said yes and my truck was sent right away to the shop. I was so impressed with Marcel and my truck get done same day.Marcel Henderson is an Asset Employee of Lithia Autobody Anchorage. Oh by the way Robert Brown the shop Manager Awesome too.

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Recommend Dealer
Yes
Employees Worked With
Marcel Henderson and Rober Brown.
March 09, 2015

"Great customer service and warranty. "

- canha

Hit a major pothole that damaged my rim and tire on 3/6/2015 around 10 pm . Called for roadside assistance and they took care of everything. The warranties and benefits that come with this car are unmatched. Even though Lithia was closed, the 5 year roadside assistance that this car came with handled the storage, delivery of my vehicle and details of my problem to Lithia at no monetary cost to me. My car was repaired the following business day. Mr. Alvarez provided me with a loaner vehicle while my car was under service at no additional cost. The staff was very responsive and cheerful and personal. I get the feeling that they are genuinely care about their product and the concerns of their customers. In addition, I received status updates throughout the day which is important to me. I would definitely recommend Hyundai to anyone out their who cares about being treated like a person and not a number and a warranty that is unparalleled in the industry.

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Recommend Dealer
Yes
Employees Worked With
Alvarez
February 28, 2008

"Fred and Casta were very friendly and professional to..."

- Jesmer1

Fred and Casta were very friendly and professional to deal with. I would highly recommend this shop!

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Recommend Dealer
Yes
Employees Worked With
Fred, Casta
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