As a potential customer, take my advice with a grain of salt as I am livid from my experience at this dealership, but I hope you may look elsewhere after my short visit and much longer crappy effect Lithia had on my day.
TLDR: After viewing a vehicle in stock for over a week on CarFax, having informed the office of my detour through town, having a 5 hour notice of my visit, and followed by a 20 minute scavenger hunt in the lot, I learned the vehicle cannot be sold. This incompetence and lack of customer courtesy may also be your experience, much longer than a sour day.
I called Lithia of Bryan hoping to purchase a vehicle same day and informed them I would be driving through town specifically to view, drive and likely purchase a truck. With a 4.5 hour advanced notice and being told of my "4:30pm" appointment, I detoured from the fastest route to my destination tacking on 2 hours with hopes of a new truck. That was DEFINITELY not the case.
I arrived and was not greeted by anyone with my appointment. It was Sonny, a friendly sales representative. He was nice but was not informed of my "appointment." No truck pulled up as I was promised and nobody awaiting my arrival. I was then given an involuntary tour around the lot since the vehicle couldn't be found. After what must have been 20 minutes, I was shown the subject car, and Sonny broke the news that I couldn't purchase the vehicle due to an open recall. WOW, the best news a customer can receive when they held the vehicle out as purchasable through online avenues and treated me as a potential customer to take it off their lot!
If their internal systems are bad regarding stocked vehicles, their customer service lacked actual appointments, promises were not held, and a shrug for an "I'm sorry for wasting your time, money and effort" is what Lithia Chrysler Dodge of Bryan/College Station did to me, I cannot IMAGINE what you as a new customer will give to YOU.
If you make the bad choice of going here, at least go find Sonny Easley. It's the only person who gave a ****.