Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage

this dealership has definitely gone through some serious training for its employees. it is very obvious that the employees have been trained on what is important in customer service and they seem to really training for its employees. it is very obvious that the employees have been trained on what is important in customer service and they seem to really do their best to make every customer happy. More

I followed Troy from the Chevy dealership down the street I followed Troy from the Chevy dealership down the street to the Dodge dealership. I have purchased a vehicle and have been impressed by the level of I followed Troy from the Chevy dealership down the street to the Dodge dealership. I have purchased a vehicle and have been impressed by the level of care, concern and friendliness I witness when I visit the dealership. The look and feel of the dealership is clean, professional and positive. Troy has always been more than fair with me and has directed me to staff to handle my concerns. More impressive due to the fact that I am driving a Chevy Truck. Interesting story.... I was trying to sort out a perceived problem with my Chevy Truck... 09 model. Troy's Dodge lot had a similar vehicle used. A salesman whose name I do not recall rode with me in the used model to see if my perceived problem was unique to my truck or a characteristic of the vehicle. That sort of customer care goes a long way with me and makes referral an easy task. I drive by their lot daily ( there are many dealerships along my route). k Keeping vehicles clean and ready to show is a challenge in a snowy climate. The Dodge lot is either clean or being cleaned as I drive by.... that speaks volumes.... can't sell what you can't see. More

Lithia dodge in Anchorage is the best most progressive and forward thinking dealership I have ever worked with. Troy and his team are the best in the industry. I would recommend to anyone looking for thei and forward thinking dealership I have ever worked with. Troy and his team are the best in the industry. I would recommend to anyone looking for their products or services. More

In dealing with Lithia, my husband and I have always been extremely pleased with a knowledgable, gracious staff in both the sales and service department. So many car dealerships are thought of as dishonest extremely pleased with a knowledgable, gracious staff in both the sales and service department. So many car dealerships are thought of as dishonest and only out for making the deal. Lithia seems to want to extend their customer service beyond when the customer drives off the lot. We highly recommend Lithia to our friends and family. More

I am very please with the service that Troy and his Crew provide. Always friendly and very helpfull.They are able to answer question which make the purchase much easier. provide. Always friendly and very helpfull.They are able to answer question which make the purchase much easier. More

This Dealership has the best customer service of any dealership I’ve ever use. I’ve been in multiple times and each time it’s exactly the same. They were courteous, efficient and performed the work exa dealership I’ve ever use. I’ve been in multiple times and each time it’s exactly the same. They were courteous, efficient and performed the work exactly as promised. I’d recommend them to anyone. More

Nothing about my experience at the service department was good. They never returned calls, were arrogant and rude on the phone, gave me BS answers as to why their repairs didn't fix my car's problems. I retu good. They never returned calls, were arrogant and rude on the phone, gave me BS answers as to why their repairs didn't fix my car's problems. I returned for the same problem for months, and each time, they charged me money and didn't fix the problem. Complaining to the service manager is not useful. Poor service that is not corrected by the manager is an indication that he agrees with poor service, and that unhappy customers are acceptable. It also supports the stereotype that car dealers are unethical liars. It is possible that the technicians are competent and just the service representatives are ignoramuses (ignorami?), but I suspect that the technicians are incompetent and the service representatives make up some nonsense and hope that the customers will swallow it, instead of actually making sure that the technicians are not idiots. I would never recommend Lithia Chrysler Jeep Dodge on Old Seward Highway in Anchorage to anyone for anything. EVER. More