Lithia Chrysler Dodge Jeep Ram FIAT of Spokane

Another car dealership living up to their bad reputation Beware of the Lithia dealership in Spokane, WA. Extremely bad customer service, from the top down! I purchased a Chrysler Pacifica from Lithia in M Beware of the Lithia dealership in Spokane, WA. Extremely bad customer service, from the top down! I purchased a Chrysler Pacifica from Lithia in May with the understanding that I would receive license plates in the mail. I live in Bellingham, WA. Two weeks before my temporary was to expire, I texted the salesman, asking for new temp registration, as mine was going to expire soon. He said not to worry, that the DMV was just slow. Last Tuesday, six days before my temp registration was to expire I texted the salesperson again. He said they are being sent to me via UPS overnight express and that I would have them by Friday. I got no license plates on Friday. I texted the salesperson requesting a tracking number. I got no response. I got no plates on Saturday. I called the dealership on Saturday, the day before my temp registration was to expire, and left a voicemail. I got no reply. That same day, fearing that I would be left without the ability to drive my new van, I went to the DMV. The DMV told me that the plates and registration were issued to the dealer a week and a half ago. I had no choice but to report to the DMV that they were lost and pay for replacement plates. The dealership had the plates for a full week before sending them to me, but only after my repeated requests. When they were sent, it incorrectly addressed, despite the fact that the have sent me mail before. The plates finally arrived after the expiration of the temps. On Monday, I placed a call to the dealership and spoke to the general manager. All I got from him was excuses. Then he hung up on me. The management does not care about the customer after the sale. More

First (But Not Last) Experience With Lithia Dodge Upon arriving at Lithia I was immediately and pleasantly greeted by Sage. At first I thought she was the receptionist, but later realized she was a sa Upon arriving at Lithia I was immediately and pleasantly greeted by Sage. At first I thought she was the receptionist, but later realized she was a salesperson. During the test drive Sage showed excellent communication and conversation skills. She was quick to build rapport and find common ground with me. After the test drive Sage was quick to inspect my trade-in and went over any defects found. She was respectful of my privacy during the inspection, asking if she could open the glove box and trunk before doing it. Back at her "desk" she made easy small talk while taking down my insurance and other information. After three rounds of negotiations we were able to come to a fair deal on the trade-in and Jaguar. Sage even went above and beyond by calling my insurance for me to determine what limits I had and texting me a copy of my insurance card. That Saturday I came back to take delivery of my new pre-owned Jaguar and Sage had again gone above and beyond by having the shop check it out and then test driving it herself before I arrived. Sage is one of the best car salespeople I have dealt with. She made it easy and pleasant, wasn't forceful but didn't give up the sale when I made a move for the exit. I would recommend her to be promoted ahead of her peers. Nate was also a cool finance guy. Overall, my buying experience at Lithia was one of the fastest, smoothest, and most pleasant car buying experience yet. This was my eighth car I've bought and I wouldn't want to shop anywhere else. More

Sales is great but beware of the service dept Very disappointed! I am thinking finding another jeep dealer. Bad service from phone to jeep tech. You have money for services that have not been rend Very disappointed! I am thinking finding another jeep dealer. Bad service from phone to jeep tech. You have money for services that have not been rendered! More

Service Outstanding service done the morning before leaving for New Mexico. In and out with excellent customer service. We discussed my move and they made su Outstanding service done the morning before leaving for New Mexico. In and out with excellent customer service. We discussed my move and they made sure my car was good to go. They checked everything although I wasn’t quite ready for the 30,000 mile check. I believe it was Brian who took care of me. Thank you!!! I made it to New Mexico safely. More

Service person was great Last time I was in I was told I needed brake pads and it took 2 hours for an oil change. Service person this time said I didn't. Saved me money Last time I was in I was told I needed brake pads and it took 2 hours for an oil change. Service person this time said I didn't. Saved me money More

Great salesman My experience at Lithis on Newport Hwy dealership. Chris Doha’s can’t tell you how I am so impressed by your customer service. Hats off. Also to Mr. J My experience at Lithis on Newport Hwy dealership. Chris Doha’s can’t tell you how I am so impressed by your customer service. Hats off. Also to Mr. Jon Stewart. Very nice. More

Buying a Fiat 124 online Very happy with price, salesman knowledge, the way they got paperwork completed. Would recommend this dealership. The day picking Car up was easier Very happy with price, salesman knowledge, the way they got paperwork completed. Would recommend this dealership. The day picking Car up was easier than I thought. Few to Spokane and drove back to home north of Seattle. Beautiful car You should of put Fiat. As one of the brands people buy More

Great experience Everything was very smooth, quick and easy. Everyone was very helpful and made sure I was happy with my decision and made it all work for me! Everything was very smooth, quick and easy. Everyone was very helpful and made sure I was happy with my decision and made it all work for me! More

Excellent service and follow up. These guys were great to us. I especially appreciate the fact that it was no pressure salesmanship. Casey and Nate treated us with respect and helped These guys were great to us. I especially appreciate the fact that it was no pressure salesmanship. Casey and Nate treated us with respect and helped us get the best deal we could get. More

WARNING: incompetent and they don't care! About two months ago I bought a new truck from this dealer. Easiest sale ever for them - I had researched them online, knew what I wanted, didn't ha About two months ago I bought a new truck from this dealer. Easiest sale ever for them - I had researched them online, knew what I wanted, didn't haggle on the price, just picked it out and bought it. I should have looked at these reviews first and saw how they treat their customers (they don't even address the Yelp comments). I decided to finance it, so they gave me a sheet with loan rates on it and had me select my terms (months/ amount down). The sales person went away and got the paperwork started. When I got into closing, the finance manager had changed (increased) the rate and didn't point it out. The crazy thing is that he increased the number of months from what I requested, which increased the rate. This didn't even benefit the dealer, it just screwed me over! When I noticed it (after signing the papers), I asked him to change it and he said it would be too much effort to redo the paperwork (and save me $800). I tried to reach the GM, but he wouldn't respond to VM or email. More