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Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,380 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,380 Reviews of Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
May 15, 2020
Would not recommend. I have bought over a dozen vehicles and this was the worst experience. Celina told me there were no issues with the exterior before I gave her my card to purchase it as we are 4 hrs awa and this was the worst experience. Celina told me there were no issues with the exterior before I gave her my card to purchase it as we are 4 hrs away.. Showed up 3 days later and found that there were large chips on drivers side, on top of hood and the previous owner had scraped against something as it was scratched on the passenger side. No effort was taken to clean car before selling it. The inside was not detailed, cup holder had melted candy, which was also on the dial, ketchup on ceiling and glove compartment is filthy. Jeff took it to detail and they used paint pens for the chips and tried to buff out scratches. Interior they got rid of the ketchup. Everything else was still there. They took $300 off the price I paid and was supposed to mail us an extra paint pen but now Jeff won't return my messages so I doubt that will happen. On the way home, we discovered one side of the headlights were burnt out. And to top it off they sent us with a 3 day temporary sticker stating 5/12/12. Its 2020!!! I don't even want to give this dealership one star. I recommend you not buy a car from them and check it over carefully as they didn't even fill the windshield wiper fluid. They pretty much took the car on trade and washed it. More
by MTWATERBABY
Verified CustomerEmployees Worked With
Jeff Boone, Celina Eklund
May 14, 2020
I've had intermittent issues with my remote, and they diagnosed it and ordered the part. They will call and set up another appointment when part comes in. Hopefully fixes the issue. diagnosed it and ordered the part. They will call and set up another appointment when part comes in. Hopefully fixes the issue. More
by gngrarrick
Employees Worked With
Nicolas Galletti, Julie Winkler
May 14, 2020
Customer Service is great. My 2017 Jeep Campass has a Lemon motor. Shouldn't have to check the oil every 2000 miles...Its 2020, not 1960. Lemon motor. Shouldn't have to check the oil every 2000 miles...Its 2020, not 1960. More
by sandyhobbs12
Employees Worked With
Nicolas Galletti, Julie Winkler
May 14, 2020
Jennifer was awesome, even though it was a used car my daughter she treated us like we were buying a new car. When we are ready to buy a new car our first call will to her. daughter she treated us like we were buying a new car. When we are ready to buy a new car our first call will to her. More
by KIEBETH
Employees Worked With
Jennifer Hawk
May 14, 2020
Awesome experience during this difficult time 2 days after opening up for sales, I found a car online with Lithia I was interested in. I called and was invited in by sales agent Celina Eklund. The 2 days after opening up for sales, I found a car online with Lithia I was interested in. I called and was invited in by sales agent Celina Eklund. They cleaned and sanitized the vehicle and had it ready to test drive. Two hours later, I'm walking out with my new to me used vehicle. She actually followed me home with my new car. It was the easiest, safe transaction I have ever made. More
by ALLIEEARP
Employees Worked With
Celina Eklund
May 13, 2020
Jeff and all the people at this dealership were very friendly and helpful throughout the entire process. I would definitely recommend Lithia Jeep and ram to any of my friends and colleagues that are int friendly and helpful throughout the entire process. I would definitely recommend Lithia Jeep and ram to any of my friends and colleagues that are interested in purchasing a new or used vehicle. Thank you all. More
by GR8FULTONY
Employees Worked With
Chris DeJulia, Jeff Boone, Josh Charbonneau
May 13, 2020
Ann is very helpful and has great customer service skills. Also appreciate the quick service and well designed set up to keep everyone safe during Covid 19. skills. Also appreciate the quick service and well designed set up to keep everyone safe during Covid 19. More
by Nerakspring
Employees Worked With
Ann George _ service department
May 13, 2020
I am continually amazed by Julie Winkler my Service Advisor. She is imaginative in getting my vehicles in on short notice and getting the service done in a very timely and efficient manner. She has bee Advisor. She is imaginative in getting my vehicles in on short notice and getting the service done in a very timely and efficient manner. She has been great to work with. More
by matthew_tolman
Employees Worked With
Julie Winkler
May 13, 2020
Great service desk employees. Ann was very helpful with other questions I had. Julie also has she re contacted me with a phone call and she has been great in past! other questions I had. Julie also has she re contacted me with a phone call and she has been great in past! More
by PCKRBCKR4
Employees Worked With
Julie Winkler, Ann George
May 12, 2020
Repair shop experience I had to have problems with the airbags system fixed. I took it to Litha as that is where I bought the magnum. I was treated well by the service write I had to have problems with the airbags system fixed. I took it to Litha as that is where I bought the magnum. I was treated well by the service writer and the wait for the diagnosis was reasonable. I was given a very well done and itemized estimate and told the part would take 4 days to arrive and then things would be fixed. The very next day, I was called and told they got it in. When I got it in for the repair things were fixed in a reasonable amount of time and the final cost was right on with the estimate. Problems fixed. All the people I dealt with were professional and knowledgable. The service area was very clean and organized. I also note that there was a person going around disinfecting all the surfaces in the waiting area and other areas. It was a good experience 1 CON. I will say that this is a dealership and the labor rate is HIGH and I feel that the part was WAY overpriced compared to other options. But I do know the job was done right by people who know what they were doing More
by ralphd8251
Employees Worked With
Julie Winkler
