My overall purchase experience was good. The vehicle was as expected and it was easy doing business out of state. My only recommendation is more attention to detail on the paperwork side before I arrived so errors would not exist. Also it took a very long time to do my paperwork while I was there and it was a cash sale because I already had my own financing and I am not sure why it took so long. Overall it was a good experience.
Saw an FJ cruiser with low miles for sale at about 9am, called and started dealing with James. Talked throughout the day and got pics via text and even FaceTimed at one point to look over the FJ. Had the deal done by 530pm that day. In addition, Lithia even had the vehicle brought to me in Pampa, which is about 500 miles from College Station, the following day. This is the best I’ve felt after buying a vehicle, new or used, in 20 years.
We worked with James Hutcherson. Great guy and really listened to what we needed for our family. The whole experience was hassle free and went pretty quick! Will continue doing business at Lithia and with Mr. Hutcherson and send people to him! Thanks for everything!
I would not drive 100 miles to use Lithia ,but for a local dealership it was a pleasant experience. Inventory was exceptional and the sales person was easy to deal with. No pressure to buy at dealership or follow up calls every day. I would recommend Glenn Sandner as salesman to anyone.
I have never had a better experience with a salesman before. Willie Phillips went far beyond in helping me and also going over every detail. Didn’t feel pressured like most salesman can make you feel. Give him a 5 star rating and overall experience was not stressful due to his calm courteous demeanor. I would recommend him to anyone.
I went in skeptical because I had visited several dealerships and got the run around. Albert and the finance department went above and beyond and got me financed. Will definitely do business with them again. I'm embarrassed that I don't remember the young mans name that finalized the paperwork but he was just as awesome as everyone else. Best experience I have ever had when trying to purchase a vehicle. Even the lady at the desk next to Albert's was friendly and engaged in conversation with us as we waited.
Bobby was great! She tried to accommodate all my requirements and stay within my budget. She was very helpful, explained in detail all the features of the car I wanted to buy. I would recommend her 100% to anyone interested to buy a car. The management team was very helpful for the finance.