Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

AVOID THIS DEALER! Complete waste of time. Lured in with bait and switch, aggressive marketing tactics. 12/15/22: Dealer posted an ad on cargurus without photos-just t Complete waste of time. Lured in with bait and switch, aggressive marketing tactics. 12/15/22: Dealer posted an ad on cargurus without photos-just the asking price and mileage. I inquired about the vehicle, requesting photos. The sales rep texted me, and we began a dialogue, he sent a few photos that the current owner took, and we spoke live. Sales rep stated that they would not receive the vehicle in on trade until 12/28/22 when the customer's new car arrived. Meanwhile a second person from the dealer, quite entitled stated that she would need some information from me (referring to my original inquiry) via text. I told her I was already working with someone from the dealership, and to back off. Then the emails started pouring in--one dealer promotion after another, as well as individual vehicle listings that had no resemblance to the vehicle I inquired about. Had to unsubscribe from that. 12/28 came and went. So on 12/29 I followed up and it magically "just appeared" and they sent over more photos of specific areas I was concerned with. Once satisfied, I sent them my drivers license and insurance card, and requested their banking info so that I could wire the funds (Oregon dealer, I live in Connecticut). After providing them all my information they called and said "well now that we have the truck we have decided to sell the vehicle at $21,900, not the $16,900 we originally quoted. I replied that I didn't care, they can find someone else (and no doubt they will) but what a colossal waste of everyone's time and just a greedy, crooked dealership move. I feel sorry for people who have to deal with this dealership. Zero integrity in their business dealings. More

Professional atmosphere. Great communication. No issues beyond what we expected. Received car back same day. Great communication. No issues beyond what we expected. Received car back same day. More

7 days for a 3 day job and still not right and absolutely rude about it. rude about it. More

The staff was very helpful and understanding, my wait time was okay. They offered water and coffee before I even sat down time was okay. They offered water and coffee before I even sat down More

Jacob went above and beyond helping me with State Farm. The insurance found an kincorrect part to install he caught this error and spent countless hours on the phone dealing with them. At one point they we The insurance found an kincorrect part to install he caught this error and spent countless hours on the phone dealing with them. At one point they were not even cover the repair and he sent photos and explained what happened. More

I called three and left messages NO return call still waiting for response not sure what waiting for response not sure what More

Great friendly service, from the front desk to the helpful parts counter. Service was performed as planned and flawlessly! helpful parts counter. Service was performed as planned and flawlessly! More

I love this place! It’s easy working with the staff and they are completely honest with you! It’s easy working with the staff and they are completely honest with you! More

The gentleman that helped me, James, was absolutely amazing. His service and dedication to helping me get the truck I wanted was second to none. He was very straightforward and even made sure he spoke amazing. His service and dedication to helping me get the truck I wanted was second to none. He was very straightforward and even made sure he spoke to my 4 year old daughter who was with me. A tremendous experience. I highly recommend James as a go to person for anyone shopping for a vehicle! Hiring him was definitely a positive addition to your team there. Thanks again James! More