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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.1
2,377 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,377 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

May 20, 2021

Your service department team and staff work very hard to get the job done right, the first time and make it a positive experience to come here More

by Bobc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
May 25, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Joseph Lawson, Service Manager

May 17, 2021

I don't like having to write words rating anything. I like my Ram truck and the dealership for service is good and has a good waiting area. More

by heinac1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Franklin
May 20, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Joseph Lawson, Service Manager

May 16, 2021

I appreciated the quick appointment and good service...also the checkup of my van knowing what has to be done at a certain mile so.. thank you! More

by Prabl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
May 19, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Joseph Lawson, Service Manager

May 14, 2021

Professionalism, courteous customer service and promptness. I usually work with Seth Coffin and he provides awesome customer service and very articulate to inform me of what is required. More

by Christopher Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Coffin, he’s Outstanding
May 19, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Joseph Lawson, Service Manager

May 13, 2021

in for the same rail pressure issue 6 times now, lost faith in their ability to resolve, requested they have a vendor that specializes in this issue get involved, was told over a week ago that they would More

by slopedoper
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Chase
May 19, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Joseph Lawson, Service Manager

May 19, 2021 -

slopedoper responded

Still no response from customer care, Shane, on to when I am supposed to bring my truck back in for the same issues

May 13, 2021

The service and follow through was the very best experience I have had. Totally outstanding!!!I would highly recommend the service department without reservations!!!! Thank you. D More

by David.dowling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
May 18, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Joseph Lawson, Service Manager

May 11, 2021

While the repair took awhile, the truck is in tip top shape thanks to your team. Chase is a true professional. We appreciate his attention to detail. More

by Timoverst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Petersen
May 14, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Joseph Lawson, Service Manager

May 08, 2021

Won't buy another vehicle from Lithia ever again. Dents and scratches on vehicle. Not detailed. Apparent dealership knew about dents and scratches, but nothing was ssid about it. More

by BJRFDESERTDUDES
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Lamboy, Dane Paddock, Devin Pratt
May 13, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Ryan Brown, General Sales Manager

May 08, 2021

Quick, honest and got me a better rate than I was already approved for. Got call from JC the next day about better rate, went in and signed new ppwk and done within 10 minutes. We bought a brand new dodge r More

by DENNYDIANNE81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Bleisch, James McLean, Jason Mosley
May 12, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Ryan Brown, General Sales Manager

May 07, 2021

If I can’t get an appointment for an oil change, you need to speed up the process. Very few of us can wait two hours fo just a oil change. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Franklin
May 13, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing your experience with us. Here at Lithia Chrysler Jeep Dodge of Eugene, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, Joseph Lawson, Service Manager

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