Lithia Chrysler Dodge Jeep Ram Fiat of Eugene - Service Center

12 years of service I bought a new Chrysler town and country van from Lithia 12 years ago and they have serviced it during that time. I have been very pleased with their I bought a new Chrysler town and country van from Lithia 12 years ago and they have serviced it during that time. I have been very pleased with their service and the friendliness of their workers. They were always good about telling me what might be need to be done and let me decide what to do. I highly recommend them. I have now purchased another new car from one of their other dealership and have received excellent care that I am in good hand there too for the coming years. Thank You everyone at Lithia Service!! More

Recall This was a recall of the passenger air bag in my 2004 dodge ram 2500 pickup. Even though the dealership was at the start of new construction. they did This was a recall of the passenger air bag in my 2004 dodge ram 2500 pickup. Even though the dealership was at the start of new construction. they did a good job. It was also done earlier than they estimated. More

Service your customer Firstly I am in the service industry so I understand service before gain. Lithia Dodge of Eugene puts gain before service. First expirence was a fro Firstly I am in the service industry so I understand service before gain. Lithia Dodge of Eugene puts gain before service. First expirence was a front drive line CBC joint repair and a quote of $2600. They don't repair, they replace. I purchased the bearings and centering kit, 20 ton press and used it as a education tool for my son. My cost total $200 and 3 hours of my time. Second experience was the third time I have had the center support bearing replaced on my 1 ton. This time I wanted to do it myself since it only seems to last 15,000 miles. No vibration problem, both times damage to the seal by mechanics installation. Quote for part $240. Find a reputable mechanic to do your work. It will be less expensive and mor reliable. However, keep in mind that I am a helicopter mechanic and lives depend on my GOOD work. More

Recall work They did a great job getting me back to the freeway afterwards was very helpful would recommend them to anyone who needs to have work done They did a great job getting me back to the freeway afterwards was very helpful would recommend them to anyone who needs to have work done More

Regular Oil Change & Service Dropped my pickup off last Friday at 7:30 AM. Joel, the service tech was prompt, courteous, and had me on my way in less than 10 minutes. Joel is a gr Dropped my pickup off last Friday at 7:30 AM. Joel, the service tech was prompt, courteous, and had me on my way in less than 10 minutes. Joel is a great representative of your company, and coming from the customer service industry myself, I appreciate someone that does their job as well as he does his. More

Express Oil Change I came in for an express oil change before leaving on a trip. They were busy but got me in and out quickly. I like that the always do a free vehicle i I came in for an express oil change before leaving on a trip. They were busy but got me in and out quickly. I like that the always do a free vehicle inspection while they are at it. More

Excellent As always top-notch service. Very friendly atmosphere my service was taking care of quickly. I was pleased with the quick response time when I walked As always top-notch service. Very friendly atmosphere my service was taking care of quickly. I was pleased with the quick response time when I walked in the door and your quick response working on my vehicle. More

in fast--out fast They are always very friendly--will tell you what else needs to be done and the price for doing it--this is our third dodge from this same place They are always very friendly--will tell you what else needs to be done and the price for doing it--this is our third dodge from this same place More

Sales were great, service, no so great I bought my 2013 Dodge Challenger from Lithia Dodge in Eugene. The sales experience was good, and I felt I was fairly treated. I had been recommendi I bought my 2013 Dodge Challenger from Lithia Dodge in Eugene. The sales experience was good, and I felt I was fairly treated. I had been recommending this dealer to friends since it was a positive experience. Lately, I have had an issue with the vehicle that needs service technicians to fix. I bought the lifetime oil changes, and no appointments are required for those. That has worked out just fine as well. I called in on Tuesday (Oct 11, 2016) and described my electrical issue (back up lights and rear park assist being stuck on at all times). I was told to bring it in and they would look at it the next day. I decided to have the oil changed as well, combining the two missions into one trip. I took the day off work, and drove 308 miles round trip only to be told it would take up to two weeks before anyone could look at it. They wanted me to leave the vehicle there. I can walk well but 154 miles would be slightly beyond my ability. Since there is some miles left on the oil change, I ended up leaving disappointed. I will seek service elsewhere, and will not recommend anyone travel a long distance expecting to get assistance. I guess I should have selected a dealer closer to my home location. lesson learned..... More

just as you would want it to be When I go to Lithia for an oil change or some other reason it is always the same. I don't call, I just drop in. They take my keys and give me an appro When I go to Lithia for an oil change or some other reason it is always the same. I don't call, I just drop in. They take my keys and give me an approximate time it will be done. It is usually half hour to an hour. Sometimes its a little longer but they tell you up front if its going to be longer than normal. Before you know it its done. I am usually in the waiting room watching tv and eating popcorn. I cant tell you how impressed I have always been with this dealership because I have nothing to compare to. But for my money the Lithia Team at this location is the best. I have been taking my mothers' car in there 4 times a year for 5 years. Always the same-fast and courteous, helpful and friendly. More