Lithia Chrysler Dodge Jeep Ram of Great Falls - Service Center

We have went round and round with this service department since we purchased our new 09 Dodge 1/2 ton pickup from the lifetime oil changes to warranty work. Very disappointed with this dealership and will n since we purchased our new 09 Dodge 1/2 ton pickup from the lifetime oil changes to warranty work. Very disappointed with this dealership and will never recommend them or deal with them again. When we purchased our pickup we paid for the lifetime oil changes with the sales pitch that we could have our oil changed on Saturdays, no problem. My husband and I both work Monday through Friday so needless to say, this is the only day that would work for us. We were told everytime we called to schedule that we couldn't get it done on Saturday. Keep in mind, we live 60 miles away from this dealership. After many calls and in regards to trying to get an oil change, we finally cancelled our lifetime oil changes and get them done at another dealership. We took the pickup into the dealership for the same warranty issue 4 times. I would sit for HOURS waiting for the issue to be taken care of, just to pull out of the shop and have the same issue going on. Never did they admit they haden't fixed the problem. They even forgot to change the oil that I had asked to have changed while I was there. The issue was my seat and steering wheel were no longer heating with the auto start. First of all they told me I was crazy and that feature NEVER worked with the auto start. I told them it most certainly did, that 's how I knew it had quit working. They told me they were not wired to work that way. Hello, that's one of the nice features of auto start. I have had several vehicles with this option,'s not my first rodeo. After the fourth time of the pickup being in the shop, they suggested we take the pickup to Havre, MT which is 21/2-3 hours from where we live. Lithia finally got a service manager there, his name is Bob, and FINALLY after several phone calls from my husband, the issue was fixed. Why my husband had to call the service dept. and get completely upset with them before something was done, is beyond me. We paid $50,000.00 for this pickup, drove it off the show room floor. Another big issue I have with the service dept. is that when you walk in, Annette nor Mark, that work at the desk ever look up to even acknowledge you exist. What kind of customer service is this? Who in their right mind would want thier business run this way? I also had a defect in the material on my drivers side seat. I took it in, all they would offer was to take pictures and send it in to warranty. Of course they basically laughed and said, no way were they going to replace my seat for me. I took it to the local apholstry shop in Great Falls to have them look at it and he was appolled that the garage did not stand behind it. It was obviously a defect in the material. I drove back to the dealership and asked to speak with the service manager, Bob, and was told he was off work hunting for 2 weeks. They told me to bring it back when he was back to work. Again, we live 60 miles away and work Monday through Friday. Mark offered to take pictures again and states there was nothing else he could do for me, Bob had to make that decision. I became very upset and asked for the next person in charge and they told me there wasn't anyone there. I left and commented on my way out, I was sick of dealing with them, absolutely everything has been a hassle with them and I was going to contact the "higher ups" just to have Mark say, ok, you do that. I have also asked questions in regards to little things that have come up, just to be asked if I had read my owners manual. I am very unhappy with these people and plan to never ever deal there again. Anyone that I talk to about them, voice that they too have had nothing but trouble with them. Oh, how I wish we would have known. More