Lithia Chrysler Jeep Dodge FIAT of Roseburg

I was looking for a used vehicle - made several attempts in my buying are and luckily found Lithia in Roseburg. It was a 2 hour drive and worth every minute. My inquiry started on line ad was answered promp in my buying are and luckily found Lithia in Roseburg. It was a 2 hour drive and worth every minute. My inquiry started on line ad was answered promptly- I drove down the next day, met Shawn Penny my salesman, took a test drive and the rest is history. He answered my questions- and made sure I was happy with the purchase. Larry in Finance was very quick to get paperwork ready and made the purchase a breeze. In today's world it is refreshing to find a Car Dealership that excels in honesty and integrity. More

Traveling through Roseburg when I noticed our Chrysler 300 rental car had a broken hood release. There was a possibility that I could have had the hood open on the highway so a repair was nessesary asap. 300 rental car had a broken hood release. There was a possibility that I could have had the hood open on the highway so a repair was nessesary asap. Jeff in the service department had the problem fixed in about 15 minutes. Thanks Jeff. More

We're from Texas, so we went to this dealership with the understanding that we would be receiving our first oil change free. Well we found out otherwise from the dealership were we purchased the vehicle, th understanding that we would be receiving our first oil change free. Well we found out otherwise from the dealership were we purchased the vehicle, that only applied to that dealership and not the Dealership in Oregon where we had to go for a family emergency. But the young Lady that handled our service, heard my conversation with the Dealership and felt bad things went wrong, that she went above and beyond too help us out and applied a discount to our bill. This is truly a person that enjoys her job and mostly taking care of the customer. Every business needs more employees like her. I feel bad that I can't remember her name. I would bet that this company has more then one employee that are willing to help the customer. I highly recommend Lithia Dealership Service Center for any auto service or repairs. More

I bought my 2021 Dodge ram truck from a great employee Andrew and his side kick Kevin. It was such a quick and enjoyable experience for my husband and myself!! This was the best experience we have ever ha Andrew and his side kick Kevin. It was such a quick and enjoyable experience for my husband and myself!! This was the best experience we have ever had with buying any vehicle. We went back and bought running boards and had them installed there. A great place to get your vehicles, and any needed for repair. Thank you very much, Kathy Johnson More

Doug was beyond amazing! Kim, the salesman that helped Doug and Larry, the finance manager were just delightful to work with. Amanda was a doll, and came in to make sure that I was comfortable and made su Doug and Larry, the finance manager were just delightful to work with. Amanda was a doll, and came in to make sure that I was comfortable and made sure that I didn't need anything while I was waiting for Larry. They were very busy the day I was there. Best dealership in Roseburg! More

Just bought my fifth vehicle from the Roseburg store. The salesman Shaun Cox treated me well He explained everything patiently and put up with my lack of electronic knowledge. I'll go back again salesman Shaun Cox treated me well He explained everything patiently and put up with my lack of electronic knowledge. I'll go back again More

It was the most pleasant car buying experience I have ever had. Salesman (Shawn Cox) and financial person (Kris Taylor) were exceptionally personable and easy to work with. No pressure made me finalize ever had. Salesman (Shawn Cox) and financial person (Kris Taylor) were exceptionally personable and easy to work with. No pressure made me finalize the deal instead of being run off as happened by another local car dealerships (Clint Newell Toyota). More

Disconnect between online service schedule and actual one I went to the Lithia Chrysler Jeep Dodge of Roseburg website and set an appointment to have the oil changed in my Ram truck. I received a confirmation I went to the Lithia Chrysler Jeep Dodge of Roseburg website and set an appointment to have the oil changed in my Ram truck. I received a confirmation saying the appointment was set and assumed I was all set to go. When I arrived to have the service done the service advisor could not find my name on schedule, so I showed him a copy of my confirmation. As soon as I told him I made the appointment online he said, "Oh, unfortunately the online service scheduler doesn't sync with our actual in store schedule". he went on to say that they had advised upper management many times of the issue, but nothing had been done to correct the issue. How does a company as large as Lithia have this big of a glitch, and not even try, or care enough to correct it? I took time off work to have this service done, and now I have to wait until next week and take additional time off. More