Lithia Chrysler Jeep Dodge FIAT of Roseburg

RUN!!!! Horrible experience! When I bought my 2018 Jeep Renegade I was under the impression that I had purchased a safe, reliable vehicle that provide all my Horrible experience! When I bought my 2018 Jeep Renegade I was under the impression that I had purchased a safe, reliable vehicle that provide all my needs and last a very long time! Within 2 months my A/C unit stopped blowing cold air. Fine, they ordered parts and provided me with a loaner car for two weeks. The following summer, no cold air. Again, they recharged it, put dye, but still were unable to fix the issue. My jeep stalled on me, I take it into the dealership only to be told that these motors do that when they are low on oil, WHAT????? I was expected to accept that answer and was advised to check my oil every 1000 miles to prevent another low oil stall from happening!! I talked to the Sales Manager who was cocky and had a very uncaring attitude!!! He actually threw the service guy I had been working with under the bus saying he had only been there 4 weeks, who does that???After talking to him I knew I would never buy another vehicle from this dealership again!! I take the jeep home, after 644 miles oil light comes on, the oil is barely registering on the dip stick. I call and am asked to bring the jeep in for another oil change and then to bring it back after 1000 miles, the goal was to show Chrysler is was burning oil under the 1000 mile threshold. Who wants a 2018 vehicle that needs the oil checked every 1000 miles and how in the world can a stall feature be safe????? I ended up trading in the jeep, will get copies of all my work orders and will see what I can do to recover the $7000 Loss I took on all pf this! The dealership is horrible, management could care less and I wouldnt wish my experience with them on anyone! I was not provided accurate information when I bought my jeep. I was not told they could stall and was not told I needed to check the oil every 1000 miles. More

the best Jon Hagen was great, new I was on a time frame since out of the area. did super job! all people involved were great to work with Jon Hagen was great, new I was on a time frame since out of the area. did super job! all people involved were great to work with More

Traded in our old car for a certified used car We had some unexpected car issues that lead us to visit Lithia again for a new or used vehicle. We've used them in the past and have had good experien We had some unexpected car issues that lead us to visit Lithia again for a new or used vehicle. We've used them in the past and have had good experiences. This time was no different. It was a very low pressure, helpful, professional, and friendly experience. The process from start to finish did take longer than we'd hoped or expected, but they were able to meet us where we were with our situation. Overall, we were very happy when we left the dealership. More

Complicated The whole process was stressful and complicated but they stayed steady the whole time and did what they could to get me a car. Very thankful that now The whole process was stressful and complicated but they stayed steady the whole time and did what they could to get me a car. Very thankful that now I have a car where I don’t have to worry about every little thing going wrong with it when I power it up! More

Excellent service! I took my new Jeep Cherokee in for it's first service. I was met with very friendly staff and I was in and out in about a hour. Great job!! I took my new Jeep Cherokee in for it's first service. I was met with very friendly staff and I was in and out in about a hour. Great job!! More

Excellent friendly service. Loretta was very gracious and professional. She made us feel very at ease and was diligent in finding the car we wanted at a price that worked within Loretta was very gracious and professional. She made us feel very at ease and was diligent in finding the car we wanted at a price that worked within our budget. More

Service Took care of what needed to be done. Save on cost. Would go in to have other issues done when needed in the future. no problem with the service. Took care of what needed to be done. Save on cost. Would go in to have other issues done when needed in the future. no problem with the service. More

Great car purchase experience Shawn was great to work with. This was the best experience I've had in purchasing a new vehicle. I would recommend Lithia to any of my friends intere Shawn was great to work with. This was the best experience I've had in purchasing a new vehicle. I would recommend Lithia to any of my friends interested in purchasing a new vehicle. More

Great place They are always very nice every time I go in. They are polite. They always check to make sure that you are happy with what they did. They are always very nice every time I go in. They are polite. They always check to make sure that you are happy with what they did. More

Recall fixes Service was good this round. I bought a new jeep a couple years back and had you guys lift it. Terrible work and I had to trade the jeep in on my new Service was good this round. I bought a new jeep a couple years back and had you guys lift it. Terrible work and I had to trade the jeep in on my new dodge pickup. Never did get compensated for that mess....still pretty upset about it. More