Lithia Chrysler Jeep Dodge RAM of Klamath Falls

Bad experience The experience I had was not good. The vehicle I purchased, sat for 2 weeks with nothing's done to it. After signing the papers, it was another 2 w The experience I had was not good. The vehicle I purchased, sat for 2 weeks with nothing's done to it. After signing the papers, it was another 2 weeks and the only thing that's was accomplished were the new seat belts (which I am thankful for) the originally issue was that my airbag light was on, and it's still on. When I went to pick up the vehicle, they couldn't find it no-one knew where it was. After sitting there for 30 + minutes, and technician came and asked if I owned the 2004 Honda and I said yes. He had the vehicle for 30 minutes and didn't know why they brought it to them. I have had the vehicle since 5/17. I believe there needs to be more communication between the sales associate and the techs when something needs to be done with a vehicle. I am not completely satisfied with my experience. More

Repeat Buyers Had a great experience as we do when buying Jeeps Or Ram trucks at this dealership. It is the only place we go to buy rigs. Had a great experience as we do when buying Jeeps Or Ram trucks at this dealership. It is the only place we go to buy rigs. More

Lithia Toyota is #1 At being #2!! I paid 1,800+ For a bumper to bumper service 09 Tacoma. 3 days later check engine light comes on. Service rep says "Meh" bring it in on At being #2!! I paid 1,800+ For a bumper to bumper service 09 Tacoma. 3 days later check engine light comes on. Service rep says "Meh" bring it in on Monday. Nope! I don't think so : ( More

Mike Kelley is our one and only salesman, he goes above and beyond for us. Every time we come back for purchase we use him. We will never make the mistake of try is our one and only salesman, he goes above and beyond for us. Every time we come back for purchase we use him. We will never make the mistake of trying with anyone else again. Mike is where it is at. Great service, makes sure we are satisfied. Thanks Mike. More

The sales dept was great, the service dept not so much I had a Ram PU towed in and it was diagnosed with a bad fuel pump. That was repaired fro $710. I drove the PU home and let it set for a week. Then I had a Ram PU towed in and it was diagnosed with a bad fuel pump. That was repaired fro $710. I drove the PU home and let it set for a week. Then it would not start. The service dept told me to have it towed in because something else must have gone wrong. They would "take a shot at it". I elected not to try again and took it to a local diesel shop. The problem was an incorrectly installed clamp on the fuel pump that had been replaced. Zero satisfaction from Lithia. They also failed to replace the serpentine belt as requested and said "we'll get it next time" The sales dept staff were the only ones that would return my calls. More

Great experience This was my first time purchasing a vehicle and I had a very pleasant overall experience. I was greeted right away by friendly employees who cared abo This was my first time purchasing a vehicle and I had a very pleasant overall experience. I was greeted right away by friendly employees who cared about what I was looking for. I wasn't pushed or made to feel uncomfortable. Both of the employees that I worked with were great guys who helped me purchase my first car. I would definitely recommend this dealership to people I know! More

Repeat buyers Great experience, did all the paperwork over the phone and was in and out of the office in an hour. Was very accommodating to our out of town situatio Great experience, did all the paperwork over the phone and was in and out of the office in an hour. Was very accommodating to our out of town situation. More

Excellent sales staff/ a full team effort Randy and John did an excellent job locating a vehicle for us once we had decided what exactly it was we were after. Both guys were very patient and w Randy and John did an excellent job locating a vehicle for us once we had decided what exactly it was we were after. Both guys were very patient and worked with us to get it right. Than Mike in finance gave us plenty of options to make a good choice for financing and a payment we could work with. A pleasure to work with this crew on our rig. More

Very nice place to buy a vehicle Everyone was courteous and friendly. Would definitely go back if ever wanted to purchase another vehicle. Need a few more words.1 THANKS ALL OF YOU Everyone was courteous and friendly. Would definitely go back if ever wanted to purchase another vehicle. Need a few more words.1 THANKS ALL OF YOU More

The Manager is impolite, and his mechanics are mostly lax. I went to Lithia to buy my first car so that I could drive to my school which is 30 miles away from my house. They sold me my car for 5087, which I ha I went to Lithia to buy my first car so that I could drive to my school which is 30 miles away from my house. They sold me my car for 5087, which I had to negotiate down from 5995. They were trying to sell my 01 Toyota at that price, but I pointed out that they were advertising the car for 4995. I also referred them to the Edmund's and Kelly Blue Book listings, which said that the max value of retail for that car was 4564. I had my mechanic look at the car, and he said I should ask for a NEW spare tire and oil filter, because the ones they put in the car were crap. That was part of the deal. They assured me that their mechanics had looked over the car and that it was in quote "excellent" condition. I bought the car with those deals in mind, and the next week I went in to get the new tire and filter. The mechanic replaced the filter, but he noticed that the air intake tube was held in place with DUCT TAPE. They also gave me the "New" tire, but I was worried that it was the same tire from before that Michelle rolled away. I came in the next week to get the intake tube fixed, for which they charged $85. They were going to charge me $170, but I was able to talk them down. I had my mechanic look at the car again, and he noticed that the new tube was being held in now with, no, not Duct tape, but ELECTRICAL TAPE. I think there's some irony in that. I brought my car back to the dealership and demanded that they fix the xxxx job they had done and tried to cover-up a SECOND TIME. They agreed to replace the part for free at least. My mechanic also found that the tire had a plug in it right next to the tire wall, which is ILLEGAL, and the tread was almost worn away. I went back a week later, and they gave me a new tire, and they replaced the tire. My mechanic told me to ask for my money back, so I did. The manager eventually came out to me, and he was less than polite. He said, and I'm paraphrasing here, we're not going to completely replace a 1700 dollar car (my car cost 5087, remember, which I paid for up-front in cash). This tells me he didn't respect me or the hassle his workers had caused. He then said "the deal was we'd split the 170 and you'd only pay 85, and get a new tire. We've gone above and beyond for you." The implication there seemed to be that I was being ungrateful to them. He then complained about me to a co-worker in the WAITING ROOM. Explain to me how you respect and value your customers, sir, if you're willing to complain about one RIGHT in front of your other customers? Is that how you treat everyone, or just the customers you who fight back with regards to you're (Insert Expletive)ing off? I'm sorry, Mr. Manager, but I don't think basic human decency should be your bar for "above and beyond." You lied when you sold me the car, you sold me a damaged car. Then your mechanics broke the car again, and took more time from my day. Your sales rep tried to give me back the same tire from the beginning with an illegal plug, and your service rep complained about me, as you did, behind my back yet in my plain view. The view of others, too. On all of your temporary plates the phrase "Hassle Free Service" decorates the surface. Hassle free my (Insert expletive relating to the gluteus maximus)!!! I'm only the fourth youngest remaining member of my family, and we are NEVER providing you service again! I will be contacting your owner, and I won't let you steal from me again. I'd like to end this review with a string of curses directed at ALL of you, but that would be improper. I'll leave the vivacious comments pertaining to the vacuous hellscape that is your dealership to YOUR imagination(s). Steer clear of this place if you're buying a used car! More