Lithia Chrysler Jeep Dodge Ram of Corpus Christi

The service center management is atrocious I made an appointment last week (9/4/2015) to have a component installed in my new jeep. Making the appointment was easy enough and I scheduled it for I made an appointment last week (9/4/2015) to have a component installed in my new jeep. Making the appointment was easy enough and I scheduled it for Today, 9/8/2015 at 7am. They assured me I would have a loaner car and that all parts were in stock for the installation. This morning I arrived at 7:00am to have the components installed on my vehicle. The first thing to go wrong was that they did not have a loaner available, after assuring me that one would be available when I made my appointment. This wasn't a huge deal since the installation shouldn't take very long. The second thing to go wrong was that the service representative told me that the service technicians do not start work until 8am. This left me wondering why I was able to make a service appointment at 7:00am if the people required to do the work wouldn't even be available. So with no loaner vehicle and an hour wait before I would find out how long I would have to wait for the actual work to be completed, I was forced to wait. An hour and a half later the service representative came over to tell me that the components that were guaranteed to be in stock when I made the appointment 4 days prior, were not in stock and that they would have to be ordered. The lead time for the order? Ten days. After having a great experience buying our jeep from Lithia, this utter disappointment in service has left a sour taste in my mouth and I will avoid returning if at all possible. I encourage anyone else who values their time to do the same. The lack of competence in their service management is atrocious. More

Great service! Soo helpful..It was a Friday before Labor Day weekend and my Jeep Wrangler was not holding charge. Called with no appointment JC in service dept said Soo helpful..It was a Friday before Labor Day weekend and my Jeep Wrangler was not holding charge. Called with no appointment JC in service dept said bring it in and they'll take a look.Within few hrs found it was a bad battery and replaced it. He called it was ready. He sent a driver to come get me from work an hour before they closed so I could picked it up. Soo grateful and happy always with the service. Thank you JC!! More

UNBELIEVABLY INEPT & CONSTANT PROBLEMS EVEN AFTER PURCHASING Went with INTENT to purchase new Jeep & ONLY reason we purchased was due to pricing. Otherwise GO SOMEWHERE ELSE!!! Sales staff tried to show us a " Went with INTENT to purchase new Jeep & ONLY reason we purchased was due to pricing. Otherwise GO SOMEWHERE ELSE!!! Sales staff tried to show us a "Jeep" that was actually a Dodge Durango... then when we called the salesman aside to explain that was NOT what we were interested in purchasing, he began to quote us incorrect information on vehicles. When we did purchase the correct vehicle, he neglected to put temporary tags on the vehicle, took TWO DAYS to even get BACK TO US via phone regarding tags, THEN we began to get calls from the MANAGER of financing, Veronica, had to request us to come BACK IN to fill out forms that SHE had missed. Followed by a statement in the mail and a drop in our credit report due to them running our credit NINE separate times, when we had a score of initially over 800. FOLLOWED AGAIN by going in to get our windows tinted as in original pricing...and they messed up the tint job & we had to return it to get it FIXED AGAIN. These people are completely inept, managers would be better to serve people french fries at McDonalds than trying to fill out paper forms and diagnose someone's financing. PLEASE DO NOT GO HERE!!!!! They are by far worst dealership we have ever dealt with and this is the 10th brand new car we have purchased so there are WAYYYY better options than Lithia. More

Going that extra mile. My experience with Lithia and Mr. Ray Ortiz was exceptional. Since I had no vehicle at the time, I was concerned about getting to the dealership and a My experience with Lithia and Mr. Ray Ortiz was exceptional. Since I had no vehicle at the time, I was concerned about getting to the dealership and also my bank, but Mr. Ortiz went that extra mile and was kind enough to help get me where I needed to go to finish the buying process. I'm now the proud owner of a 2003 Toyota Highlander thanks to Mr. Ortiz and the friendly staff at Lithia. More

A great experience. My salesperson, Bert Villarreal, was a rare treat when I came to purchasing my new Chrysler 2015 300 S. He kept in contact with me during the ordering My salesperson, Bert Villarreal, was a rare treat when I came to purchasing my new Chrysler 2015 300 S. He kept in contact with me during the ordering process. When the new vehicle arrived at the dealership, he contacted me the same day it arrived. I would purchase from Bert again, and will gladly recommend him as a great person to work with when it comes to choosing your personal vehicle. John A. Rankin Corpus Christi More

great blessing Mr. Ray Ortiz helped me pick out my dodge truck. He never rushed me and got me a really good deal. I'm more than happy with the truck I got. Thanks al Mr. Ray Ortiz helped me pick out my dodge truck. He never rushed me and got me a really good deal. I'm more than happy with the truck I got. Thanks alot. More

2011 dodge charger Ray is an awesome salesman. Always took care of us and answered any questions i had. Extremely helpful very friendly. Willing to help us anyway he cou Ray is an awesome salesman. Always took care of us and answered any questions i had. Extremely helpful very friendly. Willing to help us anyway he could. More

Great Salesman!! Great experience we had when Ray helped us. All the other salesmen were busy inside, Walked in the building and he was the first to acknowledge us. G Great experience we had when Ray helped us. All the other salesmen were busy inside, Walked in the building and he was the first to acknowledge us. Great job Ray Ortiz!!! More

say yes to the dress Ray was awesome in assisting us with our purchase. We or should I say I was not too easy to deal with in the begininng. We new what we wanted and Ray Ray was awesome in assisting us with our purchase. We or should I say I was not too easy to deal with in the begininng. We new what we wanted and Ray showed us everything in our price range. Then we came across a car that wasnt but like love at first sight it was the one for us. Ray did everything in his power to get it with in our budget, but the car was worth what the price was. So Ray closed the deal by sending the car home with us for the night to think about it. There was no hesitation it felt right so we returned the next and closed. I highly reccommend Ray and from this experiance will always return to him for all my vehicles going forward new and used . Thank you Ray we said yes to the dress. I want to add we went to another dealership since a camaro was the other choice of car and all I can say we will never go there again n8r ever speak well of them and iur experiance. More