Lithia Chrysler Jeep Dodge Ram of Grants Pass

I recently purchased a Ram 1500 Limited. The care and consideration from sales, management thru to financing, was exemplary, I thank you all! The care and consideration from sales, management thru to financing, was exemplary, I thank you all! More

Wonderful new car buying experience! Russ was very attentive, answering all my questions including ones I didn.t know I had. Russ was very attentive, answering all my questions including ones I didn.t know I had. More

This dealership has no professional in their stuff, they are there not to help people but to charge tons of money and 2 to 3 hours job. This dealership charge close to 1000.00 USD to replace a thermostat in are there not to help people but to charge tons of money and 2 to 3 hours job. This dealership charge close to 1000.00 USD to replace a thermostat in my 2012 Dodge caravan. They come for approval for the work when customers is in panic and confused after breaking down instead for the advice what to be done to get on the road. My plan to visit my grandson came to halt, because they shafted me all the money I had to travel. Very unprofessional people, my advice please stay away and save your heartache. More

Beware of bait and switch. I thought and was told that the 2022 Ram 3500 I was buying was a Certified Pre-owned vehicle and would have the 7 year 100000 mile powertrain warrant I thought and was told that the 2022 Ram 3500 I was buying was a Certified Pre-owned vehicle and would have the 7 year 100000 mile powertrain warranty. Lithia could not sell the vehicle because there was Fiat/Chrysler America (FCA) recall notice for a heater grid relay. No problem I put down a deposit and waited for the recall to be completed. When it was completed I was notified and we went from New Mexico to Oregon to pickup the vehicle. After we started the paper work the salesman, Jason P. who did an excellent job, told me that the finance manager, LIAR Arron Gutierrez, just told him that the vehicle was no longer Certified Pre-owned because they had completed the heater grid recall after the certified inspection was completed so that voided the inspection. I fail to see how a FCA ordered recall, done by completed by Chrysler certified mechanics can change a the results of the :Lithia performed certified pre-owned inspection advertised as being from "nose to tail". Beware of the Lithia Bait and Switch and don't deal with the LIAR AKA Arron Gutierrez More

This dealer refuses to accept the extended warranty we purchased at Lithia Ford in Roseburg. Beyond furious. Need trailer wiring “turned on” for rear tow system- why is it not already functional?? They wa purchased at Lithia Ford in Roseburg. Beyond furious. Need trailer wiring “turned on” for rear tow system- why is it not already functional?? They want to charge over $300 for this. Will not be using them for ANYTHING. You lost a customer, that quick. More

Salesman Chase Laible is the the only person I will purchase a Car from. Even though He is over 2 and a half hours away. It is worth the drive to deal with such a honest and caring PERSON . Thank you C purchase a Car from. Even though He is over 2 and a half hours away. It is worth the drive to deal with such a honest and caring PERSON . Thank you Chase for being just yourself. Robert Palmer More

Took my vehicle in for 120,000 mile service that costs $2400. They put the wrong motor oil in and very nearly ruined my beautiful vehicle. Charged nearly $2K more to fix problem...that didn't work. Tal $2400. They put the wrong motor oil in and very nearly ruined my beautiful vehicle. Charged nearly $2K more to fix problem...that didn't work. Talked about tearing engine apart! I bailed. Found an indepent mechanic, first code that came up was Incorrect Engine Oil, he solved that and fixed all other problems that stemmed from their mistake. Never will go back there...beware of their "Service." I could ruin your vehicle! More

daughter paid full book price for a 5-year old car..... within 2 weeks, had multiple problems, including the brakes...... one of the parts on the car was held together with zip ties ...... are you trying t within 2 weeks, had multiple problems, including the brakes...... one of the parts on the car was held together with zip ties ...... are you trying to tell me that lithia's mechanics didn't see that as a problem, nor even mentioned it to their salespeople ?? inexcusable....... will never purchase another vehicle from lithia ---- nor utilize their mechanics........ More