Lithia Chrysler Jeep Dodge Ram of Grants Pass

Sold my daughter a used car that lasted a week. Lithia of Grant's Pass is the worst kind of dealership! Please do your research. My daughter is out $7000.00. We told them we came to them because the Lithia of Grant's Pass is the worst kind of dealership! Please do your research. My daughter is out $7000.00. We told them we came to them because they were a large company, with advertised pristine used cars and excellent service mechanics. Three mechanics later, over 20 calls to Lithia 5 trips to Grant's Pass (2 hours from us) and so far they refuse to do anything. The shakiest sales tactics I've ever seen. Please don't ever go there Also rated F at BBB Read all 2000 comments from Sara Frenchs FB page I guarantee you'll never walk in there. More

Awful!!! We made the mistake of purchasing a used car from Travis. Since we live out of town they delivered the car to us. We made the mistake of signing the We made the mistake of purchasing a used car from Travis. Since we live out of town they delivered the car to us. We made the mistake of signing the paperwork after he assured us he would refund an overcharge - NOT DONE, and the car was mechanically sound IT IS NOT. Of course now he won't answer or return calls. We have proof of promises in text messages but apparently the dealership isn't too concerned about customer satisfaction since no one else has been helpful either. More

Horrible Service and Rude Parts Manager The service manager is very rude, values his time more than the customers, refused to give me his name, refused to give me Corporates number, was supp The service manager is very rude, values his time more than the customers, refused to give me his name, refused to give me Corporates number, was suppose to set up a recall on airbags that could potentially kill someone in my vehicle and instead hung up the phone on me. More

New car = happy mom!! Emailed Lithia to inquire about a vehicle, shortly after Gordon Lewis contacted me. Not only did he answer my questions but he sent me the car fax. I Emailed Lithia to inquire about a vehicle, shortly after Gordon Lewis contacted me. Not only did he answer my questions but he sent me the car fax. I ment with him the next morning and purchased the vehicle. The process was very easy. Gordon was awesome!! Ask for Gordon if you go to Lithia!! More

Poor service My wife and I went I to the dealership looking for a jeep. The salesman ray morgan had no clue about the vehicle and his attitude was the worst that My wife and I went I to the dealership looking for a jeep. The salesman ray morgan had no clue about the vehicle and his attitude was the worst that I have ever experienced buying a vehicle we had left the lot a day drove to Washington to purchase the vehicle we wanted and even paid a bit more. Was not willing to give them our service More

Misinformed and Terrible Customer Service I was visiting my parents in Oregon and was looking to purchase a vehicle from Lithia whom they recommended(at the time). I live in California so I kn I was visiting my parents in Oregon and was looking to purchase a vehicle from Lithia whom they recommended(at the time). I live in California so I knew the transfer would have been a little more difficult so I made sure to ask questions. I was told everything would be taken care of by my sales associate and just give them the address in CA where I would want my tags to go. Well it wasn't as easy and perfect as they made it out to be. First, their DMV clerk who seems just a few crayons shy of a full box had my paperwork sitting on her desk for 2 weeks doing nothing until I called and complained. I spoke with the manager at Lithia saying I am driving around in an unregistered vehicle for 3 weeks after purchase and you are just leaving my paperwork on a desk collecting dust. They had my paperwork sent over night to my local DMV. I got my car smog and inspected and made my registration app. At my local DMV I was told I owed more sales tax as the check was short almost $400. Seriously? Lithia cannot even calculate correct sales tax? After all said and done I get my tags and think its all over.. well wrong again. Its almost 5 months later and I received tag renewals on the car I traded in! So I call that special DMV clerk just to be told they do not send ANYTHING to CA and I would have to figure it out. Wow wow wow.. I cannot believe the lack of intelligence, courtesy, and customer service this dealership has. Not only have they lost and ruined my business with them they lost my families as well who live in the area and buy vehicles frequently. More

Robbed without a gun. Took my 2012 ram in for front seals. They claimed to have installed them but still leaking when I picked it up. $800.00 and not fixed they said it was Took my 2012 ram in for front seals. They claimed to have installed them but still leaking when I picked it up. $800.00 and not fixed they said it was because I had adjustable ball joints. I call B.S. Wouldn't have paid but wouldn't give me my truck if I didn't. Wes would not even answer my calls after that. You have to go out into the dark sometime Wes. More

Terrible service Be warned don't trust that they actually do the work. When they say they are doing a vehicle safety inspection they're actually not there just doing Be warned don't trust that they actually do the work. When they say they are doing a vehicle safety inspection they're actually not there just doing that for show More

Terrible sales experience. I went in offering a 15 thousand dollar down payment with the intention of driving a brand new vehicle off the showroom floor. I was not willing to pa I went in offering a 15 thousand dollar down payment with the intention of driving a brand new vehicle off the showroom floor. I was not willing to pay the sticker price but I wasn't asking for a lot off. I was in my army uniform and was at first told I didn't even qualify for the advertised military discount. After straightening that out I was told I wasn't getting any other discounts. I asked if we could talk about the price and the salesman basically had a take it or leave it attitude as if he did not want my business. I have never in my life attempted to buy a car and been treated as if my business wasn't wanted. They also tried to put a 3100 dollar warranty on the jeep. Worst dealership experience of my life. More

Every Old Trick in the Book Ray Morgan and Lithia are the kind that give car dealers their bad name - well deserved in this case. The dumbest - and most obvious - trick they tri Ray Morgan and Lithia are the kind that give car dealers their bad name - well deserved in this case. The dumbest - and most obvious - trick they tried to pull were trying to sneak a $2700+ extended warranty on to the contract he repeatedly - and prematurely - tried to get me to sign. When I caught it (because I already knew what my payments should be) Ray told me that's how they got me approved. So, let me get this right - Chrysler finance approved my loan with 30% down only because the "stealer dealer" devalued their collateral by $2770 ? At the end of the day, I drove away in a nice, used vehicle and paid what I had agreed to pay before I walked in. Aside from the issue of feeling like you need shower when you leave the stealership, Morgan was rude, cocky, condescending and arrogant. Surely he didnt make as much on the deal as he would have if I had fallen for his/their tricks, but the SOB didnt even thank me or attempt to shake my hand when I left. Ray Morgan ? Lithia ? Matt Hillier ? Erin ? You're burned ! More