Lithia Chrysler Jeep Dodge of Great Falls

Good friendly quick service repairs done right and well. I Will definitely be back again

I drove 4 hrs to this dealer after calling and confirming that they had 2 different trucks I had found online. I was informed that both trucks would be available to look at and test drive when I got there. After getting to the dealer, only one truck was available and the other was on a lift with no one available to get it off the lift for the remainder of the day. I did end up purchasing the other truck after confirming the truck had intact gone through a 101 point inspection which ( supposedly) found no issues and the rest of the sales process went smoothly. Less then a week later I brake down on the side of the highway and my truck will not start. I get it towed to a mechanic who found very low fuel pressure and the water separator was completely rusted over. I called Lithia later that day and was told that the manager would be in the following day. The next day the manager wasn’t in his office again and was proceeded by a weekend. Mid week the next week I finally get ahold of the manager who says that because I didn’t get the warranty they offered. They couldn’t do anything for me. I get that I didn’t get the warranty but less then a week later braking down and not starting is a bit much. All I wanted was for them to at least offer a small fraction of the bill since they had just completed the inspection. If you plan on purchasing a truck though then. Don’t trust their service department because they dropped the ball on me.

Craig was amazing. He got answers for all of my questions. Was patient with my very talkative 5 year old. John In financing got me the best deal possible, and was nice to work with. It was a very pleasant experience.

We were traveling cross country when I experienced problems with our Jeep. The staff was very courteous and treated me like a regular customer. The problems were resolved in a timely fashion and to my great satisfaction. They saved my vacation.

I recently had my 2012 SRT8 Challenger in for some routine maintenance and all the work was done to my satisfaction. I was able get an appointment that fit my schedule on a day that worked for me. Very importantly to me, I was able to request and get the Technician, Heath, that I trust to work on my Challenger. He has serviced my Challenger several times over the years and the work is always quality and on time. Steve in Parts made sure I got the exact parts I wanted, to do the service. The Service Advisor, Kathy co-ordinated everything and all went smoothly. Thank you.

The sales staff were all very professional and helpful especially Shawn. Management was helpful in making the process of the deal favorable for all parties.

Our sales person was very helpful and a joy to be around. The warranty person and financial person could learn from him on how to keep you up beat, I mean we just bought a vehicle from the company.... but all in all the sales person was the reason we went with what we bought...

Everyone was friendly and efficient. John was honest and upfront with all information. No gimmicks! Selected a vehicle, drove it, made the deal, did the paperwork- all in under 2 hours!!

Helped me get into 2 vehicles which are great, the dealer we had was awesome, his name is austin. I recommend him to all my family n friends. The dealership also helped my daughter which is a new purchaser of a vehicle. She is satisfied and so am I.

Great experiences with Lithia Motors of Great Falls. We have purchased numerous vehicles from them over the last 15 years. subsequently we’ve had many dealings with the service department. Our original salesman was Brent Vesti who was extraordinarily professional in helping us put together our vehicle purchase packages! We have recently ordered a vehicle to be built and our dealings with Kathie Rhoden and Craig Sherbondy has confirmed our faith in dealing with this company. I want to mention the service department as well. We would not have purchased as many vehicles as we have, were it not for their service department. Recently we had a problem with aftermarket headlights on a used Jeep we had purchased a few years ago. Brent Viste (our former salesperson), now a service writer, worked diligently with the service technician to find a resolution to the problem. They researched what could be done, offering me choices, including prices so I could make an informed decision. I think they went above and beyond anything I’ve seen from other shops I’ve had dealings with! The headlight repair was done quickly and to my satisfaction, I can’t rate them any higher or I would. Great choice moving Brent to a service writer position,he actually cares about the customer! Devon the service department manager has also been extremely helpful. Obviously we are very happy Lithia customers!