Lithia Chrysler Jeep Dodge of Medford - Service Center

Service Adviser - Joe Joe always make me feel like I'm his number 1 priority. I appreciate the personal attention he provides when we schedule appointments and complete the Joe always make me feel like I'm his number 1 priority. I appreciate the personal attention he provides when we schedule appointments and complete the tasks! He is wealth of knowledge! More

Post Visit Initial New Truck Service This is my second Dodge Ram Pickup purchased from Dodge in the past 13 years. The first I purchased a lifetime oil change. That truck lasted me for This is my second Dodge Ram Pickup purchased from Dodge in the past 13 years. The first I purchased a lifetime oil change. That truck lasted me for 12 years and 275,000 miles after which time I sold it privately in good running condition. The friendly treatment I received over a 12 year period from the service dept was appreciated. We all value our time and your crew has always been courteous and prompt in dealing with me. I look forward to another 12 years of oil changes. I believe the past several years of the first 12 years of oil changes were "on the dealer's dime" More

Greg was awesome . I got an oil change. It went great. Fast and easy. I don't know what else to say. My name is becca . I got an oil change. It went great. Fast and easy. I don't know what else to say. My name is becca More

oil change It was a regular oil change and tired rotation. I wish it did not take 2 hours and I could have made an appt. But no complaints here. It was a regular oil change and tired rotation. I wish it did not take 2 hours and I could have made an appt. But no complaints here. More

Nothing but issues.. In the time I have had my 2014 2500 Ram Cummins I have had some signigicant issues. First being a caliper bolt that came out while I was working out o In the time I have had my 2014 2500 Ram Cummins I have had some signigicant issues. First being a caliper bolt that came out while I was working out of town 5.5 hours away from medford, after which I discovered that the other bolt was barely threaded in as well. Traveling freeway speeds with a brake caliper barely fastened does not strike me as a good first impression. The response for that was just a replacement bolt. Okay, next was an oil change.. I noticed once I was home that my driveway had oil all over it. When I looked under my truck I discovered every square inch of the front end was covered in oil. After talking to the service tech I was told it was residual oil in a cross member (no cleanup after?). Literally days later I went in for a schedule maintainence for my egr system. Within 24 hours my trucked wreaked of coolant and low coolant light popped up 3 times in 6 miles. Upon taking it back to get looked at I was told yet again it was residual from the service. Still today I occasionally smell coolant (shouldn't it all be gone after over a month??). Now I discover today as I'm about to leave my work that there's still oil dripping. After crawling under my truck I find oil dripping from the pan not a crossmember and that the drain plug is barely finger tight! How was this missed after being there for 2 services so close together?! Needless to say I am less than thrilled and will probably seek service for my vehicle at another business. More

OIl Change We brought our 2016 Trailhawk in for an oil change. The service advisor, Cody Hopkinson was friendly and went above and beyond. As he was looking fo We brought our 2016 Trailhawk in for an oil change. The service advisor, Cody Hopkinson was friendly and went above and beyond. As he was looking for recalls and such he discovered that we had some unused oil changes from Chrysler. Something that previous techs have not done. We appreciate the car buying experience with Lithia Dodge and Steve Seis in particular. The Service Dept has been a challenge. No return calls, when you finally get someone, they won't help because someone else started the process...even if there are notes in the account. More

Just one thing.. I love this place. Always great service, great work, etc. I've been taking my 2014 Jeep W. Unlimitted for about a year. I took it in for an oil cha I love this place. Always great service, great work, etc. I've been taking my 2014 Jeep W. Unlimitted for about a year. I took it in for an oil change a few days ago. It turned out I needed my differential (front and back) adjusted and the fluid replaced (24000 miles), which raised the total cost to almost $400. About 90 minutes later (good time), it was done. I'm in my 40s and lived all over the world, and when I go to a professional place like this and spend this type of cash and I am a loyal customer, the business usually washes my jeep. Small thing, but makes a big difference to me. No car wash this time. Not sure why. They were really busy. More

2002 Dakota coolant leak Hayden, Clayton and the mechanic, Kim, were very accommodating. The leak was tough to diagnose but Kim found and fixed the problem, intake manifold g Hayden, Clayton and the mechanic, Kim, were very accommodating. The leak was tough to diagnose but Kim found and fixed the problem, intake manifold gasket. Gave me a loner car which was much appreciated and came to my rescue when the battery in the truck went dead after I picked it up the second time. They did a load test on the battery and found it was toast, gave me a good deal on a new battery. I am a very pleased customer. More

Oil Change We like the people who work there, very friendly. Trevis Burns, is also helpful and making sure our Jeep is in great condition and running well, alwa We like the people who work there, very friendly. Trevis Burns, is also helpful and making sure our Jeep is in great condition and running well, always knowing what we need. Janet Kuklenski More

Lube job Excellent customer service and support from each employee that I was involved with during this service visit and will be looking forward to the next t Excellent customer service and support from each employee that I was involved with during this service visit and will be looking forward to the next time when I need to visit this business again More