Lithia Chrysler Jeep Dodge of Medford - Service Center

First 3000 mile oil change and point inspection I went in for my first oil change on my 2016 wrangler jku. The people in the shop were very friendly and the service was fast and thorough I went in for my first oil change on my 2016 wrangler jku. The people in the shop were very friendly and the service was fast and thorough More

Thank you for bringing my "Rubi" back to life!!! I experienced a mishap with a jump start, and it resulted in a damaged TIPM, battery, and stereo amplifier. The towing company was very apologetic and I experienced a mishap with a jump start, and it resulted in a damaged TIPM, battery, and stereo amplifier. The towing company was very apologetic and covered the cost of the repairs. Hayden Conner at Lithia Jeep Service Center (Medford, Oregon) was so very helpful in overseeing the repairs. He took care of me and my Jeep just as if it were happening to himself and his vehicle. I cannot thank you enough for your help! More

great service from service department Took my truck in for service, things went smooth and staff very friendly. Had no vehicle while it was being worked on but the shuttle service was grea Took my truck in for service, things went smooth and staff very friendly. Had no vehicle while it was being worked on but the shuttle service was great to drop me off at home and pick me up. More

I really like the people working at this dealership I needed to take care of a problem I was having with my heating and air-conditioning system on my 2014 300 S AWD. The service writer asked me to bri I needed to take care of a problem I was having with my heating and air-conditioning system on my 2014 300 S AWD. The service writer asked me to bring it in at 9:30 in the morning. By 2:30 the very same day I get a call, my problem was fixed. In addition, they fixed the call back issue relating to the gear shift selector and updated some software for other systems in my car thereby freeing me from having to come back for the recall. I appreciate their respect for my time. More

oil change they were very profesional and helpful i had a windsheild wiper that had come off while i was driving in and it was raining they fixed it for me they were very profesional and helpful i had a windsheild wiper that had come off while i was driving in and it was raining they fixed it for me More

Appointment We had our car in for navigation to be installed. Used the shuttle service which was great. The young lady was very nice and an excellent driver. W We had our car in for navigation to be installed. Used the shuttle service which was great. The young lady was very nice and an excellent driver. We were notified that the car was ready, so called the shuttle service to be picked up and was picked up within 20 minutes. Great experience. More

Always excellent service! Always excellent service. No one touches my vehicle besides Lithia Dodge! Greg Janky has done my service since I purchased the vehicle new and will ta Always excellent service. No one touches my vehicle besides Lithia Dodge! Greg Janky has done my service since I purchased the vehicle new and will take care of my next vehicle also! More

Amazing service Fast oil change and the shuttle service couldn't have been better! Hayden was very professional, and made sure to inform me of the shuttle service, w Fast oil change and the shuttle service couldn't have been better! Hayden was very professional, and made sure to inform me of the shuttle service, which I did not know existed. Brianna was our shuttle driver, she was extremely polite and helpful, and me both shuttle rides very fun and enjoyable. It's not often that I fill out these surveys, but this pair made my visit so convenient and stress-free, I felt like their employers and other customers should know about their hard work and professionalism. Thank you for hiring such great employees, with service like this, I know where we will be going for my other halfs next vehicle. More

John's Jeep As usual, careful attention to detail, answered questions, didn't push anything on me. Great service people, especially Greg Janke. Every time I go As usual, careful attention to detail, answered questions, didn't push anything on me. Great service people, especially Greg Janke. Every time I go in for a question or service, I am helped with care and attention to my questions. More

5 STAR GIVEN BUT NOT EARNED I gave a 5 star because I think your service writer Paul deserves it. On the other hand I believe your service dept is really a 2.5 for service. I cal I gave a 5 star because I think your service writer Paul deserves it. On the other hand I believe your service dept is really a 2.5 for service. I called to make an apt for my 2014 Jeep Cherokee and could not get through but went to voicemail. 2 days later I got a call back and my apt was set 30 days out because the shop is to busy. I asked for a loaner and was told Lithia does not offer a car. I asked for a call back the day before my apt because it was so far out and was told Lithia does not call to remind you of your appt. When I brought my car in there were 15 cars in front of me with one service writer that was like a chicken with his head cut off running around. When I picked my car up 2 days later I played that same waiting game because they were to busy and when I asked if they wash the cars afterwards I was told Lithia does not do that. OK I understand your so busy that it does not matter to the company. I am putting my car up for sale and buying a car from a company that can fix it promptly when it breaks. Butler Auto Group keeps 80 cars on hand just for service customers and washes the cars afterwards. Paul was a great guy and deserves a Pat on the back but my car is a very important part of my daily life of getting to and from work and the down time if something happens to it because Lithia is to busy and does not think the customer is important enough to provide transportation for those long stays I would be screwed. More