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Lithia Dodge Chrysler Jeep RAM of Yuba City

Yuba City, CA

4.6
184 Reviews

950 Harter Parkway

Yuba City, CA

95993

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184 Reviews of Lithia Dodge Chrysler Jeep RAM of Yuba City

June 04, 2021

Would not waste time going to them again. Tried selling a car as new with 865 miles on it. The windshield had a quarter size rock chip and the front number was loaded with chipped paint. Had a friends and fa More

by Greg D.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Breceda, General Manager, Joshua Joseph, Nicole Vidal
Jun 10, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Greg, we strive to provide a positive and pleasant vehicle buying experience for our patrons, so this feedback is disappointing to hear. I will pass your comments along to our team; however, I'd also welcome the opportunity to discuss this over the phone, if you are willing. We want our guests to come away from their visits feeling happy and satisfied. Thank you, Michelle Serpa - Customer Relations - 530-742-6406 ext 5899

Jun 11, 2021 -

Greg D. responded

Michelle, I will call you Friday and explain my frustration with the salesman Randy and the general manager. I drove a hundred sixty miles round trip to buy a vehicle and was highly interested in the truck. But left without any satisfaction. Greg

Jun 18, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Thank you, Greg. I'm so sorry that you're frustrated but look forward to speaking with you. Michelle Serpa - Customer Relations - 530-742-6406 ext 5899

May 21, 2021

The best car dealership in the Yuba/ Sutter area. Great choices in vehicles to choose from and the best salesman Cesar Moreno was triple AAA++++ EXCELLENT. More

by Kathy SJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Moreno
May 21, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Kathy, your recommendation of Cesar and the team makes our day! Thank you for doing business with us here at John L. Sullivan Dodge Chrysler Jeep RAM. Safe travels and we hope to see you again down the road!

April 22, 2021

They lied to get us to sign a contract, Said there was financing when there wasn't I'm just so devastated right now, They're trying to make us sign another contract. More

by Jhaller1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lyric, Michelle Serpa
Apr 23, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

We would never want our guests to feel this way and I'm very concerned to see this feedback. Would you please reach out to me directly at your earliest convenience? I would like to step in here to help sort this out. Thank you, Michelle Serpa - Customer Relations - 530-742-6406 ext 5899

April 14, 2021

It was a great service I got in my life thank you, really nice and always helping I all we need it, thanks again!! God bless you More

by Ruby Isela rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nabor Mendoza , Joshua Joseph, Nicole Vidal
Apr 14, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Reviews like this one always make our day, Ruby! Thank you for trusting John L. Sullivan Dodge Chrysler Jeep RAM with your business!

March 25, 2021

Overall, the Service Dept. delivered horrible customer service which include two employees I had encountered at the cashiers desk and from an employee whom delivered my vehicle to the front of the dealer More

by Sunshine
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Michelle Serpa
Mar 25, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

I'm so sorry to see the low-rating and to read about your recent visit. This isn't the service we expect for our customers and I'm disappointed that we let you down. I would like to make sure that these concerns are properly addressed, but I will need more information to do so. Please contact me at your earliest convenience. Thank you, Will Miller - Service Manager - 530-742-6406 ext 5840

February 19, 2021

The worst I have brought all my vehicles from them for the last 10 years along w many of my family and 3 years ago I bought a brand new dodge eco diesel truck and wanted the extras to the vehicle but you More

by cwgrlvbc12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua Joseph
Feb 21, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Sara - This is a very concerning review to read. We value your business, and I want to speak with you directly about your experience so I can understand best how to help. I will look up your contact information but please also feel free to get in touch at your earliest convenience. Thank you, Michelle Serpa - Customer Relations - 530-742-6406 ext 5899

January 06, 2021

Amazing experience. Jennifer was awesome. She was attentive and responsive. Her guidance and expertise was spot on. This was the best car buying experience I have ever had. Would definitely buy from More

by pstephan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer and Bryan
Jan 06, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

It makes our day to hear that Jennifer delivered the best purchase experience you have ever had! Thank you for choosing John L. Sullivan Dodge Chrysler Jeep RAM and leaving us a great review. See you next time!

December 29, 2020

The sales person/manager was very nice and easy to work with. He was professional and continued to check in on me as the process progressed. Mr. Acosta took his time to ensure I would be happy with my purc More

by Jkeller6065
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iran Acosta
Dec 29, 2020 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at John L Sullivan Dodge Chrysler Jeep RAM, and we will be sure to pass along your kind words. We hope that you continue to enjoy your newly purchased vehicle!

December 17, 2020

John L Sullivan auto group is the best. Great service, great people, and very user friendly! Thank you for your excellent service! I will be back. More

by Drscott01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley , Joshua Joseph, TJ Blackwell, Michelle Serpa
Dec 17, 2020 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

We couldn't ask for a better review, thank you! We appreciate your business and are thrilled to hear that you will be returning to John L. Sullivan Dodge Chrysler Jeep RAM in the future. Thank you from our entire team!

November 10, 2020

A great sales team with a hassle free approach that truly cares for their customer. An enjoyable car buying experience. Would recommend to family and friends. More

by LLL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Patton, Garland Schmitt
Nov 11, 2020 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Thank you for your confidence in John L Sullivan Dodge Chrysler Jeep RAM! The satisfaction of customers is our priority and I am glad to hear that our team took care of you. We wish you safe travels in your new vehicle!

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