Lithia Dodge Chrysler Jeep RAM of Yuba City

Had an oil change service, left our vehicle there and within an hour and a half, it was done with no problems. Always a repeat customer. within an hour and a half, it was done with no problems. Always a repeat customer. More

Ashley is the best service advisor everI highly Ashley is the best service advisor ever I highly recommend her as your service advisor at John Sullivan. She goes out of her way for customers and ha Ashley is the best service advisor ever I highly recommend her as your service advisor at John Sullivan. She goes out of her way for customers and has the best attitude you could ever want to deal with when getting your car or truck repaired More

Best service department I have seen. Ashley was outstanding. I'll be buying my cars and trucks here from now on because of the service I receive 5 stars , top notch! outstanding. I'll be buying my cars and trucks here from now on because of the service I receive 5 stars , top notch! More

I have had to use John L Sullivan twice in the last 4months for maintenance and repairs. U have been prompt and expedited my needs far better than expected. I will continue coming to Sullivan Dodge for 4months for maintenance and repairs. U have been prompt and expedited my needs far better than expected. I will continue coming to Sullivan Dodge for the foreseeable future. More

Good service timely, ready when promisedProfessional. Good service timely, ready when promised Professional. Kept me updated on progress on my vehicle. After visit areas serviced were working well and n Good service timely, ready when promised Professional. Kept me updated on progress on my vehicle. After visit areas serviced were working well and no issued More

Friendly, helpful with low pressure sales! very satisfied Friendly and Very helpful, I’m super satisfied with the service i received. My salesman Lyric, insure My wife and I received the deal We wanted. We we Friendly and Very helpful, I’m super satisfied with the service i received. My salesman Lyric, insure My wife and I received the deal We wanted. We were satisfied with our visit to the dealership! Thanks again! More

worst customer service ive ever had My man bought me a car & I wish could back in time and go somewhere ....John l Sullivan is a joke. 5 months ago my bad bought me a car from there afte My man bought me a car & I wish could back in time and go somewhere ....John l Sullivan is a joke. 5 months ago my bad bought me a car from there after a month the battery kept going dead on a trip to LA. Once we got into town we took it into the dealership and they charged us $200 dollars to replace it when it should have been under the factory warranty. A few months later the trunk wouldn’t open. We took it in and this was covered under the warranty. We dropped the car off and was told they would fix it and it would be ready later that day. They call us and say the part to fix it needs to be ordered. They can’t get the part until next week so come and get the car and when the part comes in they will call us. So we go to pick the car up and the dealership lost the key. How does a dealership lose the key to a xxxx car? After a hour or so they say they need to call a locksmith to get a new key made and to come back tomorrow. The next day they call us and say the key is ready and waiting at the receptionist desk. We get there and the woman at the receptionist desk has no idea what we are talking about and says that they don’t keep keys at the front desk. For the next 20 minutes they are again trying to find the key to the car. Eventually a manager goes to the receptionist desk and finds the key. Week later we get the call that part is in and we can finally get the trunk fixed. We drop it off, after a few hours we are told it’s ready for pickup. I goe to get it and they tell me the part didn’t work and they need to send the car to another shop to see what the problem is. After a hour they get her a rental and say we will keep you posted on when your car is ready. Next day and every couple days after that we have to put air in the front tire of the rental. They gave us a rental with a slow leak in the front tire. Few days later the dealership calls to give me a update on the car. The update is there is no update, xxx. Couple days later she gets another non update, update. For the next week and half it’s silence we hear nothing. I finally calls to see what’s up with my car and no one calls her back. So we come to today and I’m fed all the way up and if you know me you know it takes a lot to get me upset. She calls and they have the nerve to say her car has been ready since last Tuesday. Are you kidding me? Last xxxx Tuesday! Lady says they left me a voicemail which is a bold face lie. This place is an absolute joke. I have bought my last 3 cars from there but I promise you there will not be a 4th. The professionalism and lack of customer service is appalling. More

Buying experience has been the worst. Was upfront about switching loan to personal bank. When contacting personal bank I could not get lien holder/lender name from dealership. Kept saying they didn’t have switching loan to personal bank. When contacting personal bank I could not get lien holder/lender name from dealership. Kept saying they didn’t have a lender yet until 30 days after purchase. Reported to BBB More

Great service. Very helpful. Thanks for the new Ram 2500 Annemaria Brown. Got to take home the truck of our dreams. Will keep coming back the JLS for years to come. 2500 Annemaria Brown. Got to take home the truck of our dreams. Will keep coming back the JLS for years to come. More

Friendly, helpful and good follow up! Very satisfied with the service done! General manager followed up with us to insure we were satisfied with our visit to the dealership! Thanks again! with the service done! General manager followed up with us to insure we were satisfied with our visit to the dealership! Thanks again! More