Lithia Dodge Chrysler Jeep RAM of Yuba City

Amanda was incredibly helpful and followed up on all concerns. She was friendly and ensured everything was taken care of like she said it would be concerns. She was friendly and ensured everything was taken care of like she said it would be More

They were fast and friendly and helpful with getting my truck fixed! Have recommended them to family truck fixed! Have recommended them to family More

Had them check my 2020 Larimie for leak in rear widow. There was a recall for the rear break light. I purchased warranties for most everything, but was told it’s not covered and I should pursue it through There was a recall for the rear break light. I purchased warranties for most everything, but was told it’s not covered and I should pursue it through Dodge. I tried to no avail. I found that Dodge’ trucksare known for this problem. No help. My rear headliner is stained and I’m told if the leak gets down to the electrical system, the truck will short out. I bought this truck with extra warranty and expected service and support. At this point I’m getting neither More

Avoid! !! Tried to add on worthless junk and then refused to take it off. Charging $4,000 in worthless add ons said they could only take $500 off !! Tried to add on worthless junk and then refused to take it off. Charging $4,000 in worthless add ons said they could only take $500 off More

This is the last time I'll ever use John L Sullivan for any service work. I have a 2022 Wagoneer that I took in for some warranty work and blow is how it has/is going: Took the Wagoneer in December 202 any service work. I have a 2022 Wagoneer that I took in for some warranty work and blow is how it has/is going: Took the Wagoneer in December 2022 for bad sunroof seals both on the front portion of the moving glass and the side of the fixed glass. They had to order parts said it would be 3 weeks to a month, I said no problem and left until they called me saying all parts are in. It was the first week of January 2023 I take my Wagoneer back in, and also noticed my seat heater won't stay on for longer than 5 minutes and read of a potential issue on this. So when I took it back in I ask them to check it out. I wait almost 8 hours to get a call from them saying part of the procedure to troubleshoot the seat heater is to hook it up to the computer and run a Rapid Response for any firmware updates to the vehicle. They noted the power steering control module needed an update and when they proceeded to update it failed and became not drivable. I ask if the sunroof was done but the service advisor wasn't sure but ensured it would be done. But of course due to parts they tell me it will be a month to get the updated power steering module in so my car has to stay at the dealership. After a month of having the car they call me to tell me they received the part and are installing it so it will be ready to go. I go first of March to pick it up after they call to say its all done except for the seat heater as they are still waiting on those parts but don't want me to wait for it any longer and will let me know when they get parts and reschedule. I go to pick up the car and inspect the sunroof and to my surprise they changed out the front seal but not the side one. So I still have a bad sunroof seal!! I bring this to the advisors attention but they can't find my paperwork so they look on the computer and now claim the parts for that seal weren't in but are now on order, yet previously they told me all seals were in. So I leave with my car, no paperwork, and no ETA on seals or seat heater parts. Now we are at the middle of April and I get a call from the parts department that says my seat heater parts and power steering module is in. I ask what about the sunroof seals. She looks it up and says the parts came in back in January but the tech returned them saying they weren't needed on my car. So they had the parts the entire time but the tech was too lazy to replace them all!! I ask parts why is there a power steering module if that got replaced previously, she didn't know and said they were just tagged with your name but to talk to the advisor when I come in. I drop the car off 4-19-2023 at 9am. When I go in they aren't even aware of what service needs to be performed even though I made an appointment for the warranty work. They look up the parts and I re-explain the issues. I ask the advisor why there is a steering module if that was completed before? Turns out she said the shop foreman was able to fix my car so they didn't need the part. So they had my car for 1 month and didn't replace anything. I get a call at 1:30pm from the advisor who tells me the tech may need to keep it over night to finish the seat heaters as they take time. In the meantime I keep a gps tracker on the car and my car has been sitting in their service lot for the day. I ask while seeing my tracking location why its out back and the advisor says no the tech just came and talked to me and is working on it. We are now at 4-20-2023 at 10am and the car is still in the same location, so its impossible they have done any work. I live 45 mins away but will be going down there later today and if no work is performed I'll pull the vehicle and take it to a reputable dealer. I've reached out to the service manager but he won't answer and can't leave a message. Took 2 more days I'll never be back. More

Liars! And not helpful at all, in it for their own benefit. I was told they would pull a soft pull on my credit and instead they pulled a hard inqury that w And not helpful at all, in it for their own benefit. I was told they would pull a soft pull on my credit and instead they pulled a hard inqury that will last for the next two years! And on top of that I was told they would call back and try to help me with a purchase and didn’t. Poor service and misleading. Not good business. More

Do yourself a favor and avoid this dealership at all cost. The string of events that happened during purchasing my vehicle were unreal. Purchasing a vehicle from this dealership was one of the worst ex cost. The string of events that happened during purchasing my vehicle were unreal. Purchasing a vehicle from this dealership was one of the worst experiences I have ever had. I do not recommend. More

I was left waiting for way too long and was ignored by the salesman once we had an agreement on the price of the car. Salesman was fair at best. After the sale they forgot I existed. Two small problems, c the salesman once we had an agreement on the price of the car. Salesman was fair at best. After the sale they forgot I existed. Two small problems, can't get anyone to help with them. Finally spoke to salesman, said he'd get back to me but never did. Left voicemail and emailed sales manager, no response. Left message for General manager, no response. Called there corporate office which is Lithia in Oregon, no response. The issues aren't major but to be left out in the cold and not willing to have anyone talk to you is just very poor business. If for some reason you felt you had to buy a car from them, make sure everything is 110% for you leave because getting them to talk to you after the sale in my experience has not been possible. I cannot recommend doing business what's John L Sullivan Dodge Chrysler Jeep Ram in Yuba city. And at this point would be leery of any and or all Lithia group owned dealerships. More

Tom who use to be in the service department is the great asset to this place. I had taken my vehicle there in the past and the service was not good at all. Dealing with him to get my truck’s transmission is asset to this place. I had taken my vehicle there in the past and the service was not good at all. Dealing with him to get my truck’s transmission issue dealt with was a great experience Chrysler definitely has some issue with there vehicles but he does all that he can to help you out! More

Iam having issues with truck that I bought and cannot get a callback from a service writer I have called three times left my number and still no call back. I’ve had this problem with this dealership twice no a callback from a service writer I have called three times left my number and still no call back. I’ve had this problem with this dealership twice now and I’ve had the same issue with my truck it is my manifold has exhaust leak. I’ve already dealt with this once call to try to schedule appointment. Ask if I can get a rental car do too I work and my wife takes care of the kids and works and I am out of town six days a week and live two towns away from the dealership and they keep telling me I can’t get it a rental need to talk to service. Writer will give them my number and they will call me back and still have not got a callback. I used to love this dealership, but it is going downhill. More