Lithia Ford Idaho Falls - Service Center

First Rate Service Traveling with an RV and Ford C-Max Tow Vehicle. Wound up in W Yellowstone with a broken sub-frame on the C-Max due to an improperly installed towbar Traveling with an RV and Ford C-Max Tow Vehicle. Wound up in W Yellowstone with a broken sub-frame on the C-Max due to an improperly installed towbar receiver. (not installed by Ford). Called Broadway Ford and was connected with Robert Wadsworth, the Body Shop Manager. They were able to inspect the car as soon as I could get there the next day. Ordered the parts. Called promptly when the parts arrived, and were able to take it in for repairs the next day. Robert even gave me a ride to and from RV park while the car was being repaired and Nicole gave us an excellent recommendation for a veterinarian to take our dog to. Excellent service all the way around. Very courteous and professional. The kind of service that seems harder and harder to find nowadays. I live in Omaha, NE so can't say that I'll return to Broadway Ford for all my service needs but if I'm anywhere even remotely in the area you can bet I will. Lee Roach Omaha, NE More

WOW!!! What service we got!!!!! While being on vacation, we realized we were do for an oil change and tire rotation. So, my wife and I decided to stop in Idaho Falls, ID, To sleep an While being on vacation, we realized we were do for an oil change and tire rotation. So, my wife and I decided to stop in Idaho Falls, ID, To sleep and find a Ford dealership in the area in the morning. At 8:00a.m. I spoke to a gentleman (James McCord) on the phone he said come on down, and gave us directions to the shop. As we were being written up for the work he answered all of our questions. As we were talking to him , we asked if there was a good place to eat, and easy to walk to while our car was being serviced. He not only told us a great place to eat, he sent a car for us to be driven there! And when we were done eating , we called and got the same driver (wish I could remember his name, he also was great) to drive us back! This employee of yours is VERY valuable to your dealership and public relations. I have told everyone about this. Although, we don't live close to Idaho, I would hope the Ford Corp. would take notice of this employee and this dealership for REAL CUSTOMER SERVICE!! THANK YOU TO MR. JAMES MCCORD for an EXCELLENT EXPERIENCE !! More

excellent service prompt and complete service good communication with Jason Eggertsen. Thank you very much for all of your help. Planning on doing future business with prompt and complete service good communication with Jason Eggertsen. Thank you very much for all of your help. Planning on doing future business with Broadway Ford. Tom Toolson More

Best Ford Service center I have ever been to I travel a lot for work and use my Ford Superduty to pull my 5th wheel wherever I go. I have been to numerous Ford service centers across the U.S. And I travel a lot for work and use my Ford Superduty to pull my 5th wheel wherever I go. I have been to numerous Ford service centers across the U.S. And Broadway is the best one yet! Jason Eggertsen is a real professional and I have never had one problem with the repairs made to my truck by the mechanics there. Gonna hate leaving here. More

Experience with the Service Department On Easter Sunday I went out to my Ford C-Max and found that the electrical was completely dead. I've just had the car for two weeks and didn't expect On Easter Sunday I went out to my Ford C-Max and found that the electrical was completely dead. I've just had the car for two weeks and didn't expect to have this problem. I tried to jump start the car myself (I wasn't sure if that was Ok for a hybrid and I guess I didn't get the cables on right) but that was unsuccessful. I tried to call Ford Road Assistance (part of the package you get when you get your car) but I was asked for a PIN number that I didn't have (I'm not sure what happened there because I could reach them on Monday). So I called AAA and they were able to jump start my car and everything was OK again. I called Broadway Ford Service Department on Monday and they got my car in Tuesday. They gave me rides back and forth to home and work and found that the 12-volt battery needed to be replaced. They were very helpful and I feel confident that with a new battery I won't have this problem again. I still love my Ford C-Max hybrid! More

Terrrific! I recently had my 2009 Explorer serviced for 90,000 checkup and a couple of other problems, I came from Jackson WY and needed to be back by late afte I recently had my 2009 Explorer serviced for 90,000 checkup and a couple of other problems, I came from Jackson WY and needed to be back by late afternoon. The broadway service team did the update and fixed both issues, which were time consuming, and got me o my way by 3:30 pm. That was fantastic work! I had my car back with the promise of a car wash anytime I got back to IF. Everyone was very friendly and helpful as the always are! I get the best, most reliable, nonsense service every time I come to Broadway Ford. Thanks especially to JAMES MCCORD, who took care of my every need and got me home before dark! Roger Scott More

Scheled maintance and recall service Paul Helton was really great, very efficient and very efficient in taking care of my maintains requirements and was completed when promised. the whole Paul Helton was really great, very efficient and very efficient in taking care of my maintains requirements and was completed when promised. the whole service center is outstanding and helpful . Thank you Paul for your outstanding help. More

Paul Helton was great. I scheduled and took my Explorer in for a service. It was completed right on time. I was greeted and welcomed to the dealership by Paul Helton and h I scheduled and took my Explorer in for a service. It was completed right on time. I was greeted and welcomed to the dealership by Paul Helton and he was very efficient at taking care of everything. More

Repair on Mustang Jason Eggertsen was great with keeping me informed and up to date on the progress on my car. After the service was done he was quick to inform me of Jason Eggertsen was great with keeping me informed and up to date on the progress on my car. After the service was done he was quick to inform me of it . Thanks to him I keep coming to Broadway for service . Plus if it was not for the hole team there I would go some were else . More

Thank you!!! As a woman it can be a teeth clenching experience to have car trouble. Most places, in my experience anyway, treat you like a half wit. Not so at Br As a woman it can be a teeth clenching experience to have car trouble. Most places, in my experience anyway, treat you like a half wit. Not so at Broadway Ford. Jason and Paul in the service department really listened to my concerns about my car. They were able to get me in quickly and found the root of the problem. I really appreciated being talked to like a person and not just another statistic to add money to their bottom line. Thank you for making my car trouble as painless as possible. I know I can count on the service guys at Broadway Ford to take care of any concerns with my car in the future. Thank you, thank you, THANK YOU!!! More