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Lithia Ford Lincoln of Boise

Boise, ID

4.7
8,833 Reviews

8853 West Fairview Ave

Boise, ID

83704

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8,833 Reviews of Lithia Ford Lincoln of Boise

August 28, 2022

Our experience purchasing a car from Lithia Ford was excellent. We found a Great Certified Ford, at a reasonable price and fast/easy closing. Working with Steffan was an absolute pleasure! Steffan is e More

by Dian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steffan Wog, Gennadiy Barbin
Sep 01, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Jim Sterk General Manager

August 28, 2022

Poor communication and wait time. No loaner cars available. Too many cars waiting to get serviced. System needs fixed at Lithia. More

by SKETCHERS93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle , Rhett Sheeder, Allen Oltman
August 27, 2022

Grant was very professional and helpful getting our car in for service. He also helped us determine a service appointment required and guided the process. With their busy lines, they move through efficie More

by dianemclark11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Cook
Aug 27, 2022 -

dianemclark11 responded

Message verification. Thanks yo Grant for service assistance

Aug 27, 2022 -

dianemclark11 responded

O

August 27, 2022

Mike was great. Two days. Before a tech person could look at the problem was too long could have used my truck those two days. Scheduling is the issue. Personnel wer More

by Bill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike was great service guy.
Aug 28, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Jim Sterk General Manager

August 27, 2022

I got new tires on my truck and it took 5 hours to complete. I also called several times to get the status of the job and had an extremely difficult time getting hold of a real person. Nobody in the s More

by MARK.TROEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Anthony Laughlin
Aug 31, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Jim Sterk General Manager

August 27, 2022

I just wanna thank you for fixing my car and I was worried about it thank you More

by Kalumulumba6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhett Sheeder, Aron Anderson, Lisa Crabtree, Jessica JARAMILLO, Curt Carlson, Trisha Feigel, Phillip Stevenson, Teddy Tobar, Allen Oltman, Tyler Neal
Aug 28, 2022 -

Lithia Ford Lincoln of Boise responded

It's great to hear that we were able to fix your car. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Ford Lincoln of Boise! Best Regards, Jim Sterk General Manager

August 27, 2022

Very professional agenr. .The service was great and on time with served with a smile. More

by dan.cadwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Neal
Aug 28, 2022 -

Lithia Ford Lincoln of Boise responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Jim Sterk General Manager

August 27, 2022

Composite timely work but outrageous prices I’m afraid I can’t afford to do business here anymore More

by Bobsims1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Teddy Tobar
Aug 31, 2022 -

Lithia Ford Lincoln of Boise responded

We appreciate your business and this review. We take all feedback seriously and will share your comments with the team. Please let me know if you would like to discuss further. Best Regards, Jim Sterk General Manager

August 27, 2022

Great friendly and professional service. Pricing needs to be more competitive. The waiting period was acceptable but could use improvement More

by xxphilb
Recommend Dealer
Yes
Employees Worked With
Tyler Neal
Aug 28, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you again for choosing Lithia Ford Lincoln of Boise. We appreciate your business and look forward to having you as one of our valued customers for many more years to come! Best Regards, Jim Sterk General Manager

August 27, 2022

The wait was very long but he was honest about the wait time when we came in. As far as service excellent as always. More

by Moomba80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt 5 stars
Aug 28, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Jim Sterk General Manager

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