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Lithia Ford Lincoln of Boise

Boise, ID

4.7
8,833 Reviews
Call Dealership (208) 398-2106
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8853 West Fairview Ave

Boise, ID

83704

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8,833 Reviews of Lithia Ford Lincoln of Boise

August 24, 2022

Great service and communication! Tyler kept me updated throughout the service and was able to service my truck sooner then later! More

by igleskisean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Neal
Report | Print
Aug 25, 2022 -

Lithia Ford Lincoln of Boise responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tyler and our team met your expectations. Thank you again for choosing Lithia Ford Lincoln of Boise, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Jim Sterk General Manager

August 24, 2022

No line when I arrived. Did take closer to 2 hours than what i was originally told (1 hour) for an oil change More

by ryanne_rogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Aug 26, 2022 -

Lithia Ford Lincoln of Boise responded

Thanks for sharing your thoughts about your experience with Lithia Ford Lincoln of Boise. We appreciate your business and hope to see you again soon! Best Regards, Jim Sterk General Manager

August 24, 2022

My lifetime oil changes have been reduced to. 2 a year without notification or explanation More

by D Nel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
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Aug 29, 2022 -

Lithia Ford Lincoln of Boise responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Jim Sterk General Manager

August 24, 2022

Was very pleased with the service and the friendly people and how quickly they got me in and out More

by Michael Charbonneau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhett Sheeder, Aron Anderson, Lisa Crabtree, Jessica JARAMILLO, Curt Carlson
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Aug 24, 2022 -

Michael Charbonneau responded

Thanks for the great service

August 23, 2022

Free oil chg but didn't tighten oil filter for the second time I've visited. Oil all over the driveway. Also missed a large screw in my tire on inspection checklist. Nice guys but work needs to get done rig More

by TCWALT6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Idk name
Report | Print
Aug 26, 2022 -

Lithia Ford Lincoln of Boise responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Jim Sterk General Manager

August 23, 2022

Great service, quick, easy and professional oil change, it took less than an hour from the time I pulled in till I was driving away More

by GSALI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt Carlson
Report | Print
Aug 24, 2022 -

Lithia Ford Lincoln of Boise responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Ford Lincoln of Boise! Best Regards, Jim Sterk General Manager

August 22, 2022

Lisa has been a great rep for our company, she is always going above and beyond on getting our vans fixed and back on the road as soon as possible even with the struggle with backorder parts. More

by andrew.guibor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Crabtree
Report | Print
Aug 23, 2022 -

Lithia Ford Lincoln of Boise responded

We appreciate your business, Andrew, and our team looks forward to serving you again soon! Best Regards, Jim Sterk General Manager

August 22, 2022

Lisa Crabtree and the entire Boise Lithia service team are 1st class all the time. More

by MICHAELR
Customer Service
Recommend Dealer
Yes
Employees Worked With
Logan Bird, Randy Haylett, Lisa Crabtree
Report | Print
Aug 23, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Michael, and we look forward to working with you again. Best Regards, Jim Sterk General Manager

August 21, 2022

Service performed was excellent and as scheduled. . Service advisor kept me informed and when work was completed. More

by maherjr.don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Crabtree
Report | Print
Aug 22, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you for choosing Lithia Ford Lincoln of Boise, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Jim Sterk General Manager

August 21, 2022

2 hours for an oil change is ridiculously long. I showed up at 8am. 10:30 they were finished. More

by RRRAPP
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Neal
Report | Print
Aug 25, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Jim Sterk General Manager

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