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Lithia Ford Lincoln of Boise

Boise, ID

4.7
8,833 Reviews

8853 West Fairview Ave

Boise, ID

83704

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8,833 Reviews of Lithia Ford Lincoln of Boise

August 21, 2022

Part took a long time on backorder. But very prompt at getting in when it arrived. More

by charlalane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teddy Tobar
Aug 22, 2022 -

Lithia Ford Lincoln of Boise responded

Thanks for sharing your thoughts about your experience with Lithia Ford Lincoln of Boise. We appreciate your business and hope to see you again soon! Best Regards, Jim Sterk General Manager

August 21, 2022

Great customer service! We have bought several vehicles from Lithia. They always remember us we walk in and that to me shows they truly care about their customers. We will c More

by GHISLAINJP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhett Sheeder, Cristobal Florian, Gennadiy Barbin, Neris Saric, Gilbert Sifuentes
Aug 22, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Ford Lincoln of Boise, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Jim Sterk General Manager

August 20, 2022

Curt did a great job. The service was performed in a timely manner and the follow up during and after the service was excellent. More

by rbbraun3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt Carlson
Aug 22, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Jim Sterk General Manager

Aug 22, 2022 -

rbbraun3 responded

You are welcome. I appreciate it.

August 20, 2022

Our issue is unresolved. The seat cooling feature is broken and we were told that it’s broken by design. More

by MICHAEL@IKRAUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Mance
Aug 25, 2022 -

Lithia Ford Lincoln of Boise responded

Michael, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Jim Sterk General Manager

August 20, 2022

Great service. Matt was very thorough when explaining the process. Everything was completed on time and checkout was simple. Thanks 😊 More

by RICHKEEFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Aug 22, 2022 -

Lithia Ford Lincoln of Boise responded

Rich, Thank you for the kind words for our service department! Matt and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Jim Sterk General Manager

August 20, 2022

I was able to be helped immediately. Dustin in the service center was very friendly and helpful. I did not have to wait long and all of my questions were answered More

by Chpeloquin91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Aug 22, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Ford Lincoln of Boise. Best Regards, Jim Sterk General Manager

August 20, 2022

I finally saw on my paperwork that I can now make an appointment for an oil change. We bought an oil change package when we bought our car. We will never do that again. 2 1/2 hours for an oil change is More

by Diane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott
Aug 25, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you for bringing this to our attention, Diane, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Jim Sterk General Manager

August 20, 2022

Customer service is fantastic. Curt had checked me in many times. He is fantastic! I bought my car there in 2004. I have a friend who goes there. He agrees as well. More

by Ziggysalive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt Carlson
Aug 22, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you! Curt and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Ford Lincoln of Boise. Best Regards, Jim Sterk General Manager

August 20, 2022

Teddy Tobar is great to work with. Makes sure my concerns get attention in the write up and the shop, remembers me from past visits, and gives good advice to my service questions. Over More

by CSCHAMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teddy Tobar
Aug 22, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you so much for your excellent review! We are so glad that Teddy had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Ford Lincoln of Boise. Please don't hesitate to reach out if you need anything else. Best Regards, Jim Sterk General Manager

August 19, 2022

Convenient & Friendly service. Very much like the Lyft service to get to my office and p/u at end of day. Everything explained and quality was great. More

by ERIC.HERINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Oltman
Aug 22, 2022 -

Lithia Ford Lincoln of Boise responded

Eric, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Allen and our team, and we look forward to working with you again. Best Regards, Jim Sterk General Manager

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