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Lithia Ford Lincoln of Boise
Boise, ID
8,827 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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8,827 Reviews of Lithia Ford Lincoln of Boise
August 09, 2022
Very dissatisfied. I purchased my Ford F150 pick up in 2016. At that time I also purchased the lifetime oil change and tire rotation. The last time I was in for an oi I purchased my Ford F150 pick up in 2016. At that time I also purchased the lifetime oil change and tire rotation. The last time I was in for an oil change and tire rotations the service advisor Sam Shepherd informed me that the lug nuts had to be replaced because they were a two piece construction and had gotten water into them causing them to expand. At that time they did not have any replacement lug nuts so they were not able to rotate the tires. He gave me his business card and ask me to check back with him in a few weeks he should have them in by then. Sometime later I called and he informed me that they had received the lug nuts so we made an appointment to get the tires rotated. After the work was completed he informed me that I needed to pay for the Lugnuts. At that point I informed him that I did not think that I should have to pay for faulty Lugnuts. After some back-and-forth I ended up paying for the faulty Lugnuts that they replaced and left very dissatisfied. I did not notice at the time when I left the shop that they had also charge me $14.95 for labor. So needless to say I am not very impressed with the Lithia service department primarily Mr. Sam Shepard there in Boise Idaho. More
by ROGERA.SMITH1
Verified CustomerEmployees Worked With
Sam Shepherd
August 09, 2022
It was a great experience. I appreciate the service level and attention to detail. I also appreciate that the technician was willing to answer all my questions...with a smile I appreciate the service level and attention to detail. I also appreciate that the technician was willing to answer all my questions...with a smile. More
by nikkiebrit
Employees Worked With
Curt Carlson
August 08, 2022
Randy was the sales person that worked with me and I recommend him 100%. Very professional, friendly and not pushy in the least. Thank you Randy and the Lithia team for your help in finding the perfect recommend him 100%. Very professional, friendly and not pushy in the least. Thank you Randy and the Lithia team for your help in finding the perfect car for me. More
by PUMPKINTANGOBANDIT
Employees Worked With
Randy Haylett
August 08, 2022
Disappointed at last appointment. All the getting there and back and you didn’t have parts to fix it when it was on a recall. Other than that you guys have been good to work with. All the getting there and back and you didn’t have parts to fix it when it was on a recall. Other than that you guys have been good to work with. More
by schorz
Employees Worked With
Richard Keefe
August 07, 2022
Don’t know much about dealership maintenance shop and did not check things that they said they Dead also requested some work to be done at my expense they did not do that either I Blew a brake line on a 2016 not check things that they said they Dead also requested some work to be done at my expense they did not do that either I Blew a brake line on a 2016 Ford F150 was very concerned about it found out it was a factory defect tried to get them to send out an alert about this I could’ve gotten a Herton or I could’ve killed somebody because the brakes collapsed More
by Redguard42
Employees Worked With
Lisa Crabtree
August 07, 2022
Took three weeks to get my vehicle in cost $3000 to replace the clutch still did not fix the starting problem that I asked for now I got a shutter when I accelerate or when I go in reverse the whole ca replace the clutch still did not fix the starting problem that I asked for now I got a shutter when I accelerate or when I go in reverse the whole car shakes slow poor service More
by cliffcarter767
Employees Worked With
Kyle
August 06, 2022
I am very pleased with the service that I received. Sam Sheppard was very helpful and also made sure that I would have transportation back and forth. Thank you. Jbm Sam Sheppard was very helpful and also made sure that I would have transportation back and forth. Thank you. Jbm More
by Jbm
Employees Worked With
Sam Sheppard
August 06, 2022
As a Ford Vehicle customer, we couldn’t be more confident & secure with our purchase in regards to the quality & services provided from four years ago to this date. & secure with our purchase in regards to the quality & services provided from four years ago to this date. More
by bobcross
Employees Worked With
Aron Anderson
