Lithia Ford Lincoln of Boise

This dealership is not just concerned about me as a potential purchaser of the vehicle or a service customer but it is truly concerned about me being satisfied as a long-term customer. And I am. potential purchaser of the vehicle or a service customer but it is truly concerned about me being satisfied as a long-term customer. And I am. More

The entire process was rather quick. I appreciated the SHORT negotiation. Randy was friendly and professional; he made things so easy. I would purchase from him again. I appreciated the SHORT negotiation. Randy was friendly and professional; he made things so easy. I would purchase from him again. More

Appointment was to turn off daytime running lights and unlock/lower spare tire. Waited in waiting area. No word after 1.5 hours so went to find the tech working on my vehicle. Found him at his desk where unlock/lower spare tire. Waited in waiting area. No word after 1.5 hours so went to find the tech working on my vehicle. Found him at his desk where he then proceeded to tell me he couldn't do either task. Told me to take my truck to Big O tires which made no sense. Took it there anyway and they said no, unlocking the spare is absolutely a job for the dealership. Unable to do the tasks and letting me sit around for an hour and a half leaves me unimpressed. More

Awesome customer service! Our tech was great and very efficient. Easy and convenient..able to drop off our vehicle on our schedule. Thank you for the great service! Our tech was great and very efficient. Easy and convenient..able to drop off our vehicle on our schedule. Thank you for the great service! More

Fast and accurate diagnosis and fix. Cost was far less than the estimate. Good communication Cost was far less than the estimate. Good communication More

Mike was incredible. I appreciate the level of customer service he provided! He communicated with me to keep me informed on the status of my vehicle. I appreciate the level of customer service he provided! He communicated with me to keep me informed on the status of my vehicle. More

We were not informed that our car would be taken off the lift when asked to change an additional fluid. It caused a huge disruption to the schedule and cause our car to be in the shop for 4 hours for two si lift when asked to change an additional fluid. It caused a huge disruption to the schedule and cause our car to be in the shop for 4 hours for two simple fluid changes after we had an appointment. Better communication would be appreciated. More

Sales, Finance and parts dept. All have been super helpful. We have purchased 5 or 6 cars through Lithia and will continue to be long time customers. All have been super helpful. We have purchased 5 or 6 cars through Lithia and will continue to be long time customers. More

As always, Tyler’s service is top notch! I genuinely appreciate his communication and timely updates. Tyler works hard to set good timelines and expectations and goes above and beyond to com I genuinely appreciate his communication and timely updates. Tyler works hard to set good timelines and expectations and goes above and beyond to complete a project. A+ Service! More

Service writer was great However, I was promised the car on Tuesday noon which the tech could not meet and then it switched to Wednesday morning then afternoon. Apparently the tech didn’t know he had to res on Tuesday noon which the tech could not meet and then it switched to Wednesday morning then afternoon. Apparently the tech didn’t know he had to reset as it was throwing codes that were unexpected. This seemed a little suspect since all fords have to be reset once service is completed. It sounded like an excuse because he over extended himself or was slow. I understand it takes time to get parts but wish the technician had been more transparent. I could have coordinated on my end better. More