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Lithia Ford Lincoln of Boise

Boise, ID

4.7
8,823 Reviews

8853 West Fairview Ave

Boise, ID

83704

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8,823 Reviews of Lithia Ford Lincoln of Boise

September 05, 2024

We had a great purchasing experience with Michael. Lithia made the auto purchasing experience virtually painless! More

by SHAUNA.ZAHN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gennadiy Barbin, Kim Luy, Kyle Hossfeld, Michael Ochner
Sep 05, 2024 -

Lithia Ford Lincoln of Boise responded

Shauna, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Michael and our team here at Lithia Ford Lincoln of Boise are glad to have you as a customer. Best Regards, Jim Sterk General Manager

September 04, 2024

Fantastic and knowledgeable guy! Always happy to help and get my suv taken care of! More

by MORGAN10485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Neal
Sep 04, 2024 -

Lithia Ford Lincoln of Boise responded

Morgan, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Jim Sterk General Manager

September 04, 2024

Always friendly customer service and speedy oil change. Never had a bad experience at this location. More

by superwink
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhett Sheeder, Kyle Hossfeld
Sep 04, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Jim Sterk General Manager

September 03, 2024

Steffan was a great salesman, not pushy, informative, and made sure I was happy with my purchase. Gennadiy was a pleasure to work with on the finance side, answered all my questions and was very polite. More

by TONINALBERT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gennadiy Barbin, Lisa Crabtree, Steffan Wog
Sep 03, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you! Gennadiy, Steffan, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Ford Lincoln of Boise. Best Regards, Jim Sterk General Manager

September 03, 2024

Awesome communication with quick, quality work. My vehicle is running better than ever. Will us them again More

by Nighttrain_lane2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 03, 2024 -

Lithia Ford Lincoln of Boise responded

It's great to hear that Mike was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Ford Lincoln of Boise! Best Regards, Jim Sterk General Manager

September 03, 2024

Device department is always ready to help, fast and courteous. Work is done fast and communication is on track. More

by Oskarrivera2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Hawkley
Sep 03, 2024 -

Lithia Ford Lincoln of Boise responded

Oskar, Thanks for sharing your thoughts about your experience with Lithia Ford Lincoln of Boise. Dustin and our team appreciate your business and hope to see you again soon! Best Regards, Jim Sterk General Manager

September 03, 2024

Sara, my service advisor, was friendly and helpful throughout my car repair process. She kept me updated on the status. More

by JEFF_DEWITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara my service advisor
Sep 03, 2024 -

Lithia Ford Lincoln of Boise responded

Jeff, It's great to hear that Sara was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Ford Lincoln of Boise! Best Regards, Jim Sterk General Manager

September 03, 2024

I was greeted promptly and quickly scheduled the appropriate service. My car service was correctly and efficiently completed More

by Carol A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Hawkley 5 star
Sep 04, 2024 -

Lithia Ford Lincoln of Boise responded

Carol, Thank you for choosing Lithia Ford Lincoln of Boise. Your feedback and rating mean a lot to us. We're glad Dustin and our team were able to help, and we hope to see you again! Best Regards, Jim Sterk General Manager

September 03, 2024

Most issues were not fixed, partially fixed, or forgotten, and my truck was gone for 2 weeks. Sat in the parking lot for a few days before it was even attended to and no loaner vehicles were availa More

by adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Teddy Tobar
Sep 06, 2024 -

Lithia Ford Lincoln of Boise responded

Adam, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Jim Sterk General Manager

September 03, 2024

I made an appointment to have our Explorer serviced on a Monday. On Wednesday they still hadn’t gotten to it. On Friday they said they would maybe have some information the following Tuesday. I NEED my car! More

by MKEILEY1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Hossfeld
Sep 06, 2024 -

Lithia Ford Lincoln of Boise responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Jim Sterk General Manager

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