Lithia Ford of Roseburg

Absolutely great experience... wonderful service staff. Had to get oil changed in my Pickup so scheduled an appt and took it in. The whole experience was wonderful. You have a great shop there., Had to get oil changed in my Pickup so scheduled an appt and took it in. The whole experience was wonderful. You have a great shop there., More

I took my 2005 ford super duty 6.0 liter lariot crew cab in because the engine was acting up. When it was bought the sales man really pushed the extended warranty so i figured i would use it. Not only was N in because the engine was acting up. When it was bought the sales man really pushed the extended warranty so i figured i would use it. Not only was NOTHING COVERED BY THE WARRANTY but they did the out of pocket repairs without even getting approval to do so. Then when i told them i didnt give them approval to do the repair they made me wait and put the broken parts back on. To top it off someone stole my ipod touch that had tons of personal info on it . The pickup barely runs and im out the cost of an ipod touch. I went to the manager and was told basicly sorry about your bad luck, now get out. Ive bought fords my entire life and after my experience with LITHIA FORD IN ROSEBURG OREGON I WILL NEVER BUY OR OWN ANOTHER FORD PRODUCT AS LONG AS I LIVE. Im completely disgusted with the entire un thoughtful un professional staff at lithia. The local Chevrolet dealer can thank lithia for making a few new car sales. Did i mention im a business owner that has company vehicle's? Im POSITIVE THEY WILL ALL BE CHEVROLET FROM THIS DATE FORWARD. More