Lithia Ford of Roseburg

No Pressure Drove on the lot on a Sunday afternoon just to look around I did not know they were open. No one come running to ask me a lot of questions, which I li Drove on the lot on a Sunday afternoon just to look around I did not know they were open. No one come running to ask me a lot of questions, which I like that to browse. Then Oliver came to see if I was interested in purchasing a vehicle. Very friendly fellow by the way. He guided us (my wife & I) thru a wonderful buying experience. Straight up no run around. In and out with a car less than 3 hours. Thank you so much for the friendly atmosphere. By the way Mark the finance expert was also great would recommend those two with high marks. More

code & KEY EVERY TIME I NEED HELP WITH MY EDGE I CALL LITHIA, MAKE AN APPOINTMENT, BRING MY CAR IN AND LET LITHIA DO THEIR THING AND FIX THE PROBLEM. I CAN ALWA EVERY TIME I NEED HELP WITH MY EDGE I CALL LITHIA, MAKE AN APPOINTMENT, BRING MY CAR IN AND LET LITHIA DO THEIR THING AND FIX THE PROBLEM. I CAN ALWAYS DEPEND ON THEIR QUALITY OF WORK. AND IT'S DONE ALWAYS EARLY OR AT LEAST ON TIME. THANKS LITHIA PEGGY(MARGARET) SMITH More

Great service, thanks. Very friendly and thorough, attention to detail, explanation of service required and potential cost. Communication was consistent with regular update Very friendly and thorough, attention to detail, explanation of service required and potential cost. Communication was consistent with regular updates and done in a timely manner. More

Great Experience All Around I went in to explore the possibility of either buying or leasing a new or used car, and wasn't sure how the whole process worked. Joe was great, got m I went in to explore the possibility of either buying or leasing a new or used car, and wasn't sure how the whole process worked. Joe was great, got me in some cars to test drive right away, and that afternoon I had a car coming down for me! Joe answered my questions and was very easy to work with. I would highly recommend Lithia Ford for anyone looking for a car. More

Fusion lease. Paul was amazing worked so hard to get this deal to go through. Wouldn't have made a deal with any other sales person. He even delivered car on his da Paul was amazing worked so hard to get this deal to go through. Wouldn't have made a deal with any other sales person. He even delivered car on his day off. More

rescued in oregon My family and I were vacationing in oregon this summer, when we were in a terrible car accident. We pulled our 33 ft trailer with our f250, so when My family and I were vacationing in oregon this summer, when we were in a terrible car accident. We pulled our 33 ft trailer with our f250, so when we had the accident we did not know how we were going to get home because or truck was totalled. How scary is that? We were directed to lithia ford to look for a new truck and let me tell you what, all the employees were phenomenal. What a great group of individuals. More

Great service We are very happy with our service and treatment by the personal. We arrived a little early but were shown to the waiting room for coffee and TV. We are very happy with our service and treatment by the personal. We arrived a little early but were shown to the waiting room for coffee and TV. More

Never again Lithia Service said all eight ignition coils were bad and they wanted $1400 to fix it. Only one was bad I fixed it for $71.99 Service said all eight ignition coils were bad and they wanted $1400 to fix it. Only one was bad I fixed it for $71.99 More

Very Attentive The service advisor I talked to was very attentive to my needs and got the work done in a very short time relative to the requested work. The service advisor I talked to was very attentive to my needs and got the work done in a very short time relative to the requested work. More

Short wait to have oil and filter change. Everything went as expected. Service was good. I asked if they washed the vehicles when they were done working on the vehicle. The employee who che Everything went as expected. Service was good. I asked if they washed the vehicles when they were done working on the vehicle. The employee who checked me in said, "they used to but not anymore". I was shown the color of the brake fluid which shown that it needs to be changed. I was told of several other items that needed fixed. I asked how much it would cost me to have them fixed. It took probably 5 or 10 minutes to get an estimate. $4,000 was completely outrageous! The cost was $82.50 which is a good price. I live several hundred miles north of Roseburg and the dealership in Newport, OR charges $125 which includes tire rotation and that price is with a coupon. I used to live in Medford, OR and bought 6 or 7 Chevrolet, GMC autos in 9 years! No matter what I had done to the vehicles it was always returned washed, dried and vacuumed! I always appreciated it and it felt like I was more than just dollars. Roseburg needs to give better customer service. By the way, Newport doesn't wash the vehicles either. I suggest the Roseburg dealership figures out where to cut corners without cutting service to their customers. When a customer is told everything is ready to go then everything should be ready to go which in my world means if there are things that need fixed, filled and changed then the cost estimate to have additional work done should be on the invoice broken down so the customer doesn't feel they are being taken by another "Car Dealer". If you charge $100 or $200 per hour then put it down in writing. If a customer feels like they are special and cost are explained then we feel like the dealership is being open and honest to us.... One last thing, I was born and raised in Roseburg then left for the Army and haven't lived there since. I have a lot of family that live in the area. My wife and I plan on moving to Roseburg in thee next couple of months More