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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,081 Reviews
Call Service Center (907) 202-9778

1,081 Reviews of Lithia Hyundai of Anchorage - Service Center

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February 16, 2024

They did not fix the issue it came in with and as far as I know have yet to order the parts needed More

by Christiankyst
Recommend Dealer
No
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Feb 20, 2024 -

Lithia Hyundai of Anchorage responded

Hello Christian. I'm sorry for the inconvenience you've experienced with your car service. This does not meet the standard of care we aim to provide our customers. Please reach out at the number below so that we might work towards a resolution. I appreciate your feedback and would like the opportunity to regain your trust. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

February 16, 2024

It was very pleasant and they were helpful They helped me with making sure my vehicle was working properly. More

by NONE3
Recommend Dealer
Yes
Employees Worked With
Brian & Mike in the service department
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Feb 19, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We're glad to know you had a pleasant experience and found our team at Lithia Hyundai of Anchorage helpful. Ensuring your vehicle is in top shape is always our priority! Thanks for the review and come again soon!

February 16, 2024

When I booked appointment I said I would wait for vehicle. When I got there they said it would be about 4 hours so I took lift home. I came back 4 hours later and was told they were working on my veh More

by Shellena
Recommend Dealer
No
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Feb 20, 2024 -

Lithia Hyundai of Anchorage responded

Shellena, I'm sorry to read about your experience. We aim for efficient and thorough service, so it's disappointing to read about your experience. Your feedback is important in helping us improve our services moving forward. Please reach out at the number below so that we might discuss this further and work towards a resolution. I would like the opportunity to earn back your trust and serve you better in the future. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

February 14, 2024

I was greeted and work was completed to my satisfaction Great customer service Work on truck completed More

by jreynaga
Recommend Dealer
Yes
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Feb 15, 2024 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your positive experience! We appreciate your kind words and are delighted to hear that our team provided great customer service. It's always wonderful to know that our efforts contribute to your satisfaction. If you ever have more feedback or need assistance in the future, feel free to reach out. Safe travels!

February 13, 2024

Dana worked my car through much faster than was expected and was very adaptable to my limited schedule to pick it up. Well done! More

by Aaronodenj
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dana Clendenen
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Feb 14, 2024 -

Lithia Hyundai of Anchorage responded

Hi Aaron, it's great to know Dana was able to accommodate your schedule and provide a speedy service at Lithia Hyundai of Anchorage. Thanks for the shout-out and we hope to see you again soon!

February 09, 2024

Kind and considerate. understanding of the situation I was in and attended to it quickly. Knowledgeable of Hyundais More

by PALMTREE1865
Recommend Dealer
Yes
Employees Worked With
Dana
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Feb 09, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your positive experience at Lithia Hyundai of Anchorage. We're delighted to hear that the team was kind, considerate, and understanding of your situation, attending to it quickly. It's great to know that they were knowledgeable about Hyundai vehicles. We appreciate your feedback and look forward to assisting you in the future.

February 07, 2024

Pre-scheduled service online on 1/3/24 for recall repair of ignition on 2/2/24. Even with a month's notice, Lithia did not have the required parts in stock to complete the recall service. I was told the par More

by MEREDITH_DIANE
Recommend Dealer
No
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Feb 12, 2024 -

Lithia Hyundai of Anchorage responded

Hi Meredith, We regret to hear about your experience with the delayed recall service. We apologize for any inconvenience this may have caused you. Your feedback is crucial to us, and we'd like to investigate and address this matter promptly. Please allow us to make this right. Kindly reach out to us directly through the number below. We appreciate your patience and understanding as we work to resolve this issue. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 06, 2024

Terrible and would rather burn my car than taking it back to that junk of a dealership. More

by georges77cine
Recommend Dealer
No
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Feb 08, 2024 -

Lithia Hyundai of Anchorage responded

Hello George, We're genuinely sorry to hear about your negative experience. We take customer feedback seriously and would like to understand more about the issues you faced. If you're willing we would love the opportunity to address your concerns and work towards improving our services. Please feel free to reach out to us directly through the number below. We appreciate your feedback and the opportunity to make things right. Best, Moises Gonzalez - Service Manager - 907-762-5752

Feb 08, 2024 -

Lithia Hyundai of Anchorage responded

Hello George, We're genuinely sorry to hear about your negative experience. We take customer feedback seriously and would like to understand more about the issues you faced. If you're willing we would love the opportunity to address your concerns and work towards improving our services. Please feel free to reach out to us directly through the number below. We appreciate your feedback and the opportunity to make things right. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 03, 2024

Hard to contact, and the reps said the service line doesn't ring and sometimes they don't even know people called. They have huge turnover. They have no current in house manager. They seemed overwhelme More

by TRYPOL
Recommend Dealer
No
Employees Worked With
They have two current service department representatives. I spoke with both of them.
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Feb 06, 2024 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for your feedback. We apologize for any inconvenience you may have faced in contacting us and the challenges you encountered with communication. We strive to provide excellent service to our customers, and we regret if we fell short of your expectations. Your input is valuable to us, and we take your concerns seriously. We would like to investigate further to understand and address the issues you've raised. If you could contact us through the number below, it would be much appreciated. Thank you for your patience as we work to resolve these matters. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 02, 2024

Friendly team that was knowledgeable about features Helpful in answering questions and ensuring pleased customers More

by JWBETZ
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Feb 02, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your positive feedback about our friendly and knowledgeable team at Lithia Hyundai of Anchorage. It's wonderful to hear that we were able to assist you with features and answer your questions. Your satisfaction is important to us, and we look forward to serving you in the future!

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