We brought the car in for oil change and tire changeover. Had a 2:30 appointment,. It took 2 hours to get the car in and out of the shop. They did a very good job-- complete service check, great detail on invoice, and service people at counter were very nice.
Free internet, cable TV in waiting area, and good selection of Magazines. Just more backed up than I'd hoped.
They actively solicit customer feedback, and are constantly seeking to improve. I'll happily continue bringing my car here.