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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,081 Reviews
Call Service Center (907) 202-9778

1,081 Reviews of Lithia Hyundai of Anchorage - Service Center

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February 02, 2024

Waited over an hour to 1/12 hour longer than they said it was going to take. They also forgot to put the caps back on my tires. More

by HILDOCK
Recommend Dealer
No
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Feb 06, 2024 -

Lithia Hyundai of Anchorage responded

Hello, We appreciate your feedback, and we're sorry to hear about the extended wait time and the oversight with the tire caps during your visit. Your time is valuable, and we apologize for any inconvenience caused. If there's anything we can do to address your concerns, please feel free to provide more information to us through the number below. We value your input, and your satisfaction is important to us. Thank you for bringing this to our attention. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 01, 2024

It took over 2 weeks for a diagnostic. They never picked up the phone and when they did, the phone cut in and out. I was not given a claim number or referral number for enterprise since I More

by WATERSWOODS09
Recommend Dealer
No
Employees Worked With
Idk, maybe Brian?
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Feb 02, 2024 -

Lithia Hyundai of Anchorage responded

Hello, We sincerely apologize to hear about the extended wait time for the diagnostic and the communication issues you encountered. Your experience falls short of our usual standards, and we're sorry for any inconvenience this may have caused. If you could reach out to us directly through the number below, we would like to investigate and work towards resolving these issues promptly. Your feedback is crucial, and we appreciate your understanding as we work to improve our services. Best, Moises Gonzalez - Service Manager - 907-762-5752

January 31, 2024

Dana was amazing. Underpromised and over delivered! Dana was amazing. Underpromised and over delivered! She scheduled me 2 weeks out and had the car done in 2 days. More

by KEITHFACER
Recommend Dealer
Yes
Employees Worked With
Dana Clensenen
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Jan 31, 2024 -

Lithia Hyundai of Anchorage responded

Hi Keirh, Thank you for taking the time to share your experience with Dana at Lithia Hyundai of Anchorage. We're thrilled to hear that Dana provided exceptional service by underpromising and overdelivering. Your satisfaction is our priority, and we're glad she could get your car done ahead of schedule. If you ever need further assistance or have any questions, feel free to reach out. We appreciate your positive feedback and look forward to serving you again.

January 31, 2024

Great experience, deal got done fast, mitchell is great this is the second vehicle i have purchased from him More

by AKANTHONY94
Recommend Dealer
Yes
Employees Worked With
Mitchell
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Feb 01, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your positive review, Anthony! It's fantastic to hear that you had a great experience and that Mitchell provided excellent service. If you ever have any more automotive needs or questions, feel free to reach out. Safe travels in your new vehicle!

January 31, 2024

I've seen better, but it was ok. I was hoping to get responses via text about the work being done to no avail, but what was done, was done quickly. More

by mercydave
Recommend Dealer
Yes
Employees Worked With
Brian
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Feb 01, 2024 -

Lithia Hyundai of Anchorage responded

Hi Dave! We appreciate your feedback, and we're glad to hear that the service was completed quickly. However, we apologize if the communication about the work being done fell short of your expectations. Your feedback is valuable, and we'll use it to improve our communication processes. If there's anything specific you would like us to address or if you have further comments, please feel free to let us know. We value your business and hope to provide an even better experience next time. Thank you for choosing Lithia Hyundai of Anchorage.

January 30, 2024

Our experience had multiple variables, Brian was respectful and had unexpected variables to deal with including an interlock device. He was able to get the work done efficiently and we appreciate th More

by Alaskansakura
Recommend Dealer
Yes
Employees Worked With
Brian
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Jan 31, 2024 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for taking the time to share your great experience dealing with Nael at Pfaff BMW. We're thrilled to hear that Nael was extremely helpful, patient, and played a crucial role in making the right decisions for your two car purchases. Enjoy your new M340i, and if there's anything more we can assist you with, feel free to reach out. Safe and enjoyable driving!

January 30, 2024

It was a very pleasant experience. I will be coming back. Thank You ?? I wish I bought the car ?? there More

by Charlotteowens18
Recommend Dealer
Yes
Employees Worked With
Brian
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Jan 31, 2024 -

Lithia Hyundai of Anchorage responded

Hi Charlotte, We're delighted to hear that you had a very pleasant experience with us at Lithia Hyundai of Anchorage. We appreciate your positive feedback, and we'd be thrilled to welcome you back whenever you're ready. If you ever decide to explore more options or have any questions, our team is here to assist you. Thank you for considering us, and we hope to see you again soon!

January 29, 2024

Our 2022 Hyundai Tucson bought from Lithia as a new vehicle was towed to the shop on Oct 7th 2023 and as of January 29th 2024 has yet to be taken in the shop, diagnosed, or fixed. The service and dedic More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Lithia Hyundai of Anchorage responded

Hi Jon, We sincerely apologize for the extended delay in addressing the issues with your 2022 Hyundai Tucson. Your experience does not align with the level of service we aim to provide, and we understand the frustration this situation has caused. Our team is committed to resolving this matter promptly, and we will investigate the reasons for the delay in diagnosing and fixing your vehicle. When you have a moment, please contact us through the number below as your satisfaction is our priority, and we appreciate your patience as we work to rectify this situation. Best, Moises Gonzalez - Service Manager - 907-762-5752

January 28, 2024

Had appointment at 1 and thay did not get me in till 3:30 when I ask thay told me thay had some walk-ins so what good is a appointment. If walk-ins go before appointments More

by LAWNSCOTT
Recommend Dealer
No
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Jan 30, 2024 -

Lithia Hyundai of Anchorage responded

Hi Scott, We sincerely apologize for the delay you experienced during your recent appointment. Your time is valuable, and we understand the frustration this may have caused. Walk-ins should not take precedence over scheduled appointments, and we regret any inconvenience caused. Your feedback is crucial in helping us improve our scheduling processes and ensure a more efficient and timely experience for all our customers. We appreciate your understanding and would like to make things right. When you have a moment, please reach out to us through the number below. We value your business and hope to have the opportunity to serve you better in the future. Best, Moises Gonzalez - Service Manager - 907-762-5752

January 26, 2024

It took 7 months for someone to diagnose the car problems No one didn't think to update contact info for me More

by AK.SCORPIO84
Recommend Dealer
No
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Jan 30, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate you taking the time to share your feedback. We apologize for the extended time it took to diagnose the issues with your car and for any inconvenience caused by the lack of contact updates. Your experience is important to us, and we'd like to learn more about the specifics of your situation to ensure we address any issues. If you're willing, we would love to discuss your experience further, please feel free to reach out to us. We're here to assist you and improve our services. Best, Moises Gonzalez - Service Manager - 907-762-5752

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