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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,093 Reviews
Call Service Center (907) 202-9778

1,093 Reviews of Lithia Hyundai of Anchorage - Service Center

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December 21, 2023

Unprofessional and unorganized. They don't care about the customer once the purchase is made. Poor and lack of communication is unbearable and unbelievable. More

by Jacobbudweiser
Recommend Dealer
No
Employees Worked With
Chris schmidt
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Dec 22, 2023 -

Lithia Hyundai of Anchorage responded

Hi Jacob, It’s regrettable to hear you did not receive the first-class care we strive to provide our guests. Learning from clients about how we can better serve their needs is important, and I’d appreciate the chance to speak with you about your experience. When you are available, please contact me at the number below. Best, Matt Dean - Service Manager - 907-762-5131

December 21, 2023

Cannot keep an appointment or complete work in the promised time frame. Took car in for a recall inspection and oil change after making an appointment 2 weeks in advance. Dealership didn’t have the ne More

by RCAPOZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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Dec 22, 2023 -

Lithia Hyundai of Anchorage responded

Hello, I am genuinely sorry to hear about the challenges you experienced during your recent visit. I understand the frustration you must have felt waiting for your car, and I want to assure you that this falls short of the service standards we aim to provide. I will personally look into the details of your case to understand what happened and ensure necessary steps are taken to prevent such issues in the future. We genuinely appreciate your patience and thank you for bringing this matter to our attention. To discuss this further and address any remaining concerns, please contact us through the number below. We are committed to resolving this matter to your satisfaction. Best, Matt Dean - Service Manager - 907-762-5131

December 19, 2023

We have gotten excellent service from here. The staff is always considerate and nice. Thank you for your swift service and answering all our questions More

by Snowman77lover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
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Dec 20, 2023 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for sharing your positive experience! We're thrilled to hear that you've received excellent service at Lithia Hyundai of Anchorage. It's wonderful that the staff has been considerate, nice, and swift in addressing your needs. We appreciate your feedback and look forward to serving you again in the future.

December 18, 2023

Waited for service (just an oil change) Prompt, friendly, let me know vehicle ready promptly. More

by JFTUNEY
Recommend Dealer
Yes
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Dec 19, 2023 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to share your positive experience! We're pleased to hear that your wait for service, specifically an oil change, at Lithia Hyundai of Anchorage was prompt and friendly. If there's anything more you'd like to share or if you have further comments, please feel free to let us know. We appreciate your feedback and look forward to serving you again in the future.

December 17, 2023

Dana, Neiman, and Aaron of the service department took excellent care of me today. I really appreciate the time they took to listen about my concern. More

by shecasu
Recommend Dealer
Yes
Employees Worked With
Dana, Neiman, Aaron
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Dec 18, 2023 -

Lithia Hyundai of Anchorage responded

Hello! We're thrilled to receive your positive feedback about the service you received from Dana, Neiman, and Aaron at Lithia Hyundai of Anchorage. It's wonderful to know that they took excellent care of you and devoted time to address your concerns. At our dealership, we value attentive service, and your acknowledgment of their efforts is truly appreciated. We're grateful for your support, and we look forward to continuing to provide exceptional service in the future.

December 17, 2023

Well she was friendly and seemed to take her job seriously. I suppose I just felt like I didn't get much clarification on If there was any immediate concerns I still needed to address. More

by R.BENEDICT531
Recommend Dealer
Yes
Employees Worked With
Dana
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Dec 19, 2023 -

Lithia Hyundai of Anchorage responded

Hello! It's positive to hear that our team member was friendly and committed to her role. We understand your desire for more clarification on immediate concerns, and we take your feedback seriously. We'll use this input to enhance our communication processes and ensure a clearer understanding for our valued customers. Please reach out to us directly through the number below to further discuss your time here. Your satisfaction matters and we'd appreciate to opportunity to work toward an amicable solution. Best, Matt Dean - Service Manager - 907-762-5131

December 16, 2023

Pretty slay if I do say so myself Ok it was okuurrr the house down boots More

by RUSSIAN.AROUND101
Recommend Dealer
Yes
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Dec 19, 2023 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate your positive feedback! It's great to hear you had a satisfactory experience with us at Lithia Hyundai of Anchorage. If there are specific aspects you'd like to highlight or if you have any additional comments, feel free to share. Thank you for choosing our services, and we look forward to serving you again in the future.

December 15, 2023

Friendly and helpful at all times Amazing customer service being quick, friendly, and made my visit a priority. More

by corinafinnesand
Recommend Dealer
Yes
Employees Worked With
Dana crendenen
Report | Print
Dec 15, 2023 -

Lithia Hyundai of Anchorage responded

Thank you so much for the 5 stars! We strive to provide a professional and friendly environment for our customers, so it's great to hear we hit the mark for you! Come back and see us again soon at Lithia Hyundai of Anchorage!

December 15, 2023

Brian was excellent. Addressed my concerns, professional, courteous. Recall for vehicle did not warn me that it would take up to 1.5 days. Not being able to talk to a per More

by ERIDERMD
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Dec 15, 2023 -

Lithia Hyundai of Anchorage responded

Thanks for bringing this to our attention. We appreciate your feedback and are glad to know Brian provided excellent service. We apologize for any inconvenience the recall process may have caused you at Lithia Hyundai of Anchorage. Your comments will help us improve our communication in the future!

December 15, 2023

Took many phone calls with no response. Accidentally got a salesman named Gabriel who helped me get information about the recall work. When was done there's been no explanation about what w More

by ATCH.HICKS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A salesman named Gabriel was very helpful and I believe someone named Rob
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Dec 18, 2023 -

Lithia Hyundai of Anchorage responded

Hello, I'm sorry to read about your experience. It's important that our customers feel informed and satisfied with the work done, so it's disappointing to see we've missed the mark here. I'd like a chance to discuss this further and address any outstanding issues regarding your recall service - please reach out at your earliest convenience! Best, Matt Dean - Service Manager - 907-762-5131

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