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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,094 Reviews
Call Service Center (907) 202-9778

1,094 Reviews of Lithia Hyundai of Anchorage - Service Center

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December 02, 2023

Price was more than double what was quoted in the app. Took 5 hours to complete the service, would have helped to know that in advance. More

by SMANLEY1979
Recommend Dealer
No
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Dec 05, 2023 -

Lithia Hyundai of Anchorage responded

Hello, I appreciate you sharing your concerns about the pricing and service duration. I'm sorry for any frustration this has caused. We value your feedback, and I want to not only address your concerns promptly but go through your invoce charges. Please contact me directly through the number below so we can discuss the details and work towards a resolution. Best, Matt Dean - Service Manager - 907-762-5131

December 02, 2023

Good Good customer service, they notified me once the car was done And i have nothing to complain More

by Ryan
Recommend Dealer
Yes
Employees Worked With
Dana
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Dec 04, 2023 -

Lithia Hyundai of Anchorage responded

Hi Ryan, Thanks a bunch for sharing your positive experience! We're pleased to hear that our customer service met your expectations, and we're glad you received timely notifications about your car. We appreciate your feedback and look forward to serving you again. If there's anything else you need, just let us know. See you next time!

December 02, 2023

They are always willing to work with us They were willing to work us in when the computer system didn't record our appointments More

by JOHNJEFFERSAK
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
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Dec 04, 2023 -

Lithia Hyundai of Anchorage responded

Hi John, Thank you for taking the time to share your positive feedback! We're thrilled to hear that our team was able to accommodate you, especially when the computer system threw a curveball. Flexibility is key, and we're happy we could work things out for you. We appreciate your loyalty and look forward to serving you again. If there's anything else we can do, just give us a shout. See you on your next visit!

December 02, 2023

I have one primary complaint: Customer cannot call and talk to someone before making a service appointment. So, customer can't ask questions or clarify/get advice on service needs. It may be theoretically More

by PDOUGHERTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experiences with us. I regret to hear about the challenges you've faced in reaching us for service appointments. We understand the importance of clear communication when it comes to your service needs, and we're actively working on improving our channels to make them more accessible for you. I want to sincerely apologize for any inconvenience or impression of rudeness caused by wait times and perceived busyness. Your feedback is invaluable in helping us address these issues and enhance your overall service experience. Please rest assured that we take your concerns seriously and are dedicated to making improvements. If you have any further concerns or would like to discuss this further, please feel free to reach out to us directly at 907-762-5131. We appreciate your understanding and look forward to the opportunity to better serve you in the future. Best, Matt Dean Service Manager

December 01, 2023

Very nice and professional employees. Can always count on them to do a great job. More

by GARRETTHUNTER1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

Lithia Hyundai of Anchorage responded

Hi Garrett! We appreciate your kind words regarding our Lithia Hyundai of Anchorage team! If there is ever anything else we can help with, please do not hesitate to let us know!

December 01, 2023

They were effective and efficient in providing me service for my vehicle. They also provided excellent service and support with my bluelink issues. More

by DOYLEAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Lithia Hyundai of Anchorage responded

Hi Doyleak, Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team provided effective and efficient service for your vehicle. It's great to know that we could also assist you with your Bluelink issues. Your satisfaction is our priority, and we appreciate your feedback. If there's anything else you need or if you have further questions, feel free to reach out. We look forward to serving you again in the future.

November 30, 2023

Lithia Hyundai of Anchorage always provides the best customer service. Even when they're busy and may be understaffed, they very considerate of their customers and prioritizes their needs. More

by BREANNA.JINGCO
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
Report | Print
Nov 30, 2023 -

Lithia Hyundai of Anchorage responded

Hi Breanna, Thank you so much for the 5-star review! We truly appreciate your kind words about our customer service. It means a lot to us that you've noticed our efforts, even during busy times. Your satisfaction is our priority, and we're grateful for your understanding and support. We can't wait to welcome you back for another exceptional experience.

November 29, 2023

Courteous and professional. . I already did..good service n we got out in a timely manner More

by JLFULLMER
Recommend Dealer
Yes
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Nov 29, 2023 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for your positive feedback! We're pleased to hear that you experienced courteous and professional service, and we appreciate you taking the time to share your thoughts. If you have any more feedback or if there's anything else we can assist you with, feel free to reach out.

November 29, 2023

Friendly with Integrity! My Sales Person Travis Richardson is who made our experience unforgettable. I will definitely continue to send our friends and family to you. Thank y More

by exodus_r_2000
Recommend Dealer
Yes
Employees Worked With
Travis Rochardson
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Nov 29, 2023 -

Lithia Hyundai of Anchorage responded

We're so glad to know that Travis made your experience unforgettable at Lithia Hyundai of Anchorage! We appreciate the referrals and look forward to serving you, your friends, and family in the future. Safe travels ahead!

November 26, 2023

This is my second new vehicle from Lithia and I returned because of the service. More

by TJROONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blayke
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Nov 27, 2023 -

Lithia Hyundai of Anchorage responded

Hi T.J., Thank you for choosing Lithia once again! We're honored to have you as a returning customer, and we appreciate your trust in our service. If you ever have any questions or if there's anything else we can assist you with, feel free to reach out. Looking forward to serving you for many more years!

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