Lithia Hyundai of Odessa

Wonderful Usually I get turned down but my sales rep DC got me into something and worked very hard to get me approved! D.C was a very friendly guy and made sure Usually I get turned down but my sales rep DC got me into something and worked very hard to get me approved! D.C was a very friendly guy and made sure I was getting taken care of. More

Very friendly, no high pressure assaults. I think the dealership just underwent a management change. Reviews I have read, from recent years, aren't good. This is the second new Hyundai we have I think the dealership just underwent a management change. Reviews I have read, from recent years, aren't good. This is the second new Hyundai we have purchased from this dealership, and I can say it was a good experience each time. More

Lack of Customer Service They don't call you back, when they say they will. To ever get an update you have to go to the dealership. It takes months to fix a radio. Hyundai is They don't call you back, when they say they will. To ever get an update you have to go to the dealership. It takes months to fix a radio. Hyundai is a great car, But the sales and service team are lacking in customer service. I will go to Lubbock to buy another Hyundai. More

Great experience.. Great customer service! Didn’t take all day, went in found the perfect car and the deal was done.. car was emaculant, full tank of gas and we were off Great customer service! Didn’t take all day, went in found the perfect car and the deal was done.. car was emaculant, full tank of gas and we were off..👍 More

Defroster didn’t work got the whole thing replaced Everything was great and done quickly just need to take care of accidental wear and tear done to vehicle while being worked on other then that great j Everything was great and done quickly just need to take care of accidental wear and tear done to vehicle while being worked on other then that great job keep it up More

Bought used van from them in 2017 it's a xxx Bought a 2011 Chrysler town and country touring edition in December of 2017. I have had nothing but problems from it. The back up camera worked few ti Bought a 2011 Chrysler town and country touring edition in December of 2017. I have had nothing but problems from it. The back up camera worked few times then just stopped. Couple weeks after I purchased the van the coolant thermostat went out and it's been a downfall since. The battery was so old it was swelling my alternator went out had to but new battery, new alternator. Then the van started acting up and wouldn't start we had to replace the starter. Then van completely died on me. Had it towed the dodge house in Odessa, they did diagnostic on it said starter needed to be replaced and a wire needed to be rewired 1300 for that. Luckily I have family friend that semi fixed it till I could get the part that is actually messing up fixed. The fuel pump relay is going out. Now I have no transportation I'm on disability and have drs appt I need to get to not only for myself but my son as well. Never agian will I return to this car DEALERSHIP. I had also contacted corporate office to let them know about situation. More

Good Service Center for Hyundai, BUT My auto was experiencing an unusual sound from under the hood when the car part was in gear but stopped with the engine running. I had never heard a s My auto was experiencing an unusual sound from under the hood when the car part was in gear but stopped with the engine running. I had never heard a sound like this before and the mechanic who was in the car with me agreed. It took a day or so for him to diagnose what the problem was. But he was accurate in his diagnosis even though I did not at first believe him. He had to order a part so it took another day to get the part .He correctly solved the problem and now my car sounds new again. However, my dissatisfaction comes from a lack of communication on the part of the Service Department. Since my car was there for three + days, I called at least three times during this period for information about the status of my car and not a single time was my call ever returned. On each of those days I had to drive to the dealership to find the information. Since I was renting a car I could not tell the car rental place how long I would need the rental. This was costing me $120.00 per day. So I am very unhappy with communication from Lithia Hundai in Odessa, Texas. More

Best experience!! By far one of the fastest and best vehicle buying experiences we have ever had. Deal was done quickly and at what we wanted our payment to be. Staff i By far one of the fastest and best vehicle buying experiences we have ever had. Deal was done quickly and at what we wanted our payment to be. Staff is good, friendly and welcoming. Daniel, Miguel and Ron are awesome!! Highly recommend dealership!! More

Awesome Very nice and efficient people working there my son took in the expedition for the oil change he was in and out quickly not like other dealerships Very nice and efficient people working there my son took in the expedition for the oil change he was in and out quickly not like other dealerships More

Unreliable Service Easily the worst car buying experience I've had thus far. I should have listened to other reviews that suggested that this place was not the greatest Easily the worst car buying experience I've had thus far. I should have listened to other reviews that suggested that this place was not the greatest to say the least. Then again I wouldn't think much of anyplace that would sneak charges onto the vehicle purchase after specifically saying I wanted no addons. No $500 lifetime oil, no $4,000 extended warranty; however that did not stop them from adding it anyway. In addition; they knew we were buying the vehicle we wanted and we had already been pre-approved. It baffles me that after two days of them knowing that I have signed and had the vehicle ready to take off lot that they still managed to forget the vehicle Inspection. And of course the inspection crew had already left for the day. So it was my understanding that they would deliver the vehicle for free. After finding out the day after this was not the case we went to get the vehicle the next day. Lo and behold, they lost the key to the vehicle. In summary: I will not look here for another vehicle. I advise you di the same and save yourself the headache. More