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Lithia Hyundai of Odessa

Odessa, TX

Overview
Employees
Reviews
Vehicles
4.1
1,313 Reviews
Lithia Hyundai of Odessa is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Hyundai of Odessa, located in Odessa, Texas, joined the Lithia Motors family of dealerships in April 2002 after being acquired from Village Lincoln Mercury, Inc. Lithia Hyundai of Odessa, near the surrounding areas of Odessa, Midland, Goldsmith, Midkiff, Gardendale and Notrees Texas, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Azera, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veracruz, Equus, and the all new Hyundai Genesis.
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5000 John Ben Shepperd Pkwy

Odessa, TX

79762

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Showing 1,313 reviews

July 16, 2024

Engine light on and other issues as soon as driven off the lot and refusing to fix had to find our own mechanic I’ve sent texts to the salesman and have heard nothing More

by ALDRICHSHANON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nicolas Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

Lithia Hyundai of Odessa responded

Thank you for your feedback. We aim to provide an exceptional experience for all of our customers. We're sorry we may have missed the mark with your visit. Please reach out to us at (432) 614-0345 to let us know how we can do better.

Helpful
July 12, 2024

First time to purchase a car from car lot. Was not told yo get warranty now that my air is out for only have this car since April 14 2024 and recently had my new born I get no help to fix my c More

by bertarubio81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Johnny Ybarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2024 -

Lithia Hyundai of Odessa responded

We're sorry to hear that you didn't have a great experience.

Jul 16, 2024 -

bertarubio81 responded

No I've been at this place several times back-and-forth. Trying to get help before. I had my baby and I had no help at all. The end was horrible when I spoke to the mechanic. Mechanic is rude like I said he has no heart and he does not care. I'd rather have a mechanic that is humble working in my car instead of a rude. Man

Jul 17, 2024 -

Lithia Hyundai of Odessa responded

Hello ma’am, when you bought the car you were offered to buy an extended warranty and declined, we covered this with you about anything happening to the car. You had the car 4 months when the AC had issues. We offered to cut the price down to cost and pay for half, you refused the help. The mechanic was telling you what was going on, you are wanting this for free and are upset. We have tried to help you in every way we can, we are sorry it isn’t exactly what you want. We are sorry and have tried to help in every manner that we possibly can, the cussing and yelling and screaming is not the way to handle things either. We will stand behind the offer we have made you. Have a good day and let us know if you want us to help.

Jul 17, 2024 -

bertarubio81 responded

No sir i was not offered the warranty at all when I purchase the car it was not at all mementioned!!! So do not set there and lie saying it was when intentionally it was not mentioned at all....

Jul 17, 2024 -

bertarubio81 responded

Also none of what you say was mentioned no one wanted to help me they all say i had to have warranty when i was not offered that or offered half at all that was not mentioned why would you lie? I went up there repeatedly while I had my baby in me trying to get help and I even cried for youlls help and no one wanted to help me this place is no good. I should have seen the sign when I saw that man standing wanting help.Cause he bought a car from you guys but I did not pay no attention

Jul 17, 2024 -

bertarubio81 responded

And yes, I was upset yelling. No, because you weren't listening to me. You're not hearing anything? I was saying they're very rude and manager for mechanic. And I explained to him that it's pretty sad that this company is higher than Johnson's motors. And my son purchased a car from Johnson's motors and for 4 months after 4 months of buying the car. Either way, they ended up helping him fix it and he doesn't have warranty. He bought it as is.That's a sad part.Yellow or high class and yeah, can even do that.Cause this place is more like high class instead of being humble and faithful.Yeah, I'll just like that Iron Man.No heart at all

Helpful
July 06, 2024

Don’t stand by the mistakes they caused now I’m without a car.A More

by PALMERAALIYAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Rodiguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to voice your concerns. Please reach out to us at (432) 614-0345 to further discuss your concerns. Thank you and we hope to hear from you promptly.

Helpful
July 05, 2024

Amy was great. Dealership not so much. Cannot get a callback or update on vehicle. More

by VALLESAMANDABUG1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jorge Zuniga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to voice your concerns. Please reach out to us at (432) 614-0345 to further discuss your concerns. Thank you and we hope to hear from you promptly.

Helpful
July 01, 2024

Fantastic customer service! Very informative and helpful. Would highly recommend to anyone. Thank you for taking time to give us all the facts and insights to buy our dream ca More

by BEAU.GARZA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Issac Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

Lithia Hyundai of Odessa responded

Thanks for the wonderful review. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!

Helpful
June 29, 2024

Issac made the experience of buying a car a very pleasant one. He is very kind and has a lot of patience. He is a great salesman! More

by dborrero1963
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richardo Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with Issac at Lithia Hyundai of Odessa. We are thrilled to hear that he made your car-buying experience pleasant and that you found him to be kind and patient. We appreciate your feedback and hope to see you again in the future.

Helpful
June 28, 2024

We were in and out very quickly. Fastest oil change i’ve had done to my car. More

by VZSGA.08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

Lithia Hyundai of Odessa responded

Thank you for your five-star review. Our team at Lithia Hyundai of Odessa Service Department always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.

Helpful
June 26, 2024

Everyone I encountered was very friendly. The woman at the service desk handled customers and their problems very well. The system for complementary service could be improved. I tried to More

by MITCHELLART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

Lithia Hyundai of Odessa responded

We appreciate your kind review of Lithia Hyundai of Odessa and hope you will visit again soon. As a valued customer/guest, we look forward to taking care of your needs in the future. Until we see you, take care!

Helpful
June 24, 2024

Lovely people worked with us in a timely manner got us in a car that will fight everyone and not break the bank on payments More

by JGRETTENBERG3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicolas Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elias Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

Lithia Hyundai of Odessa responded

We're happy to hear you had an awesome time with us at Lithia Hyundai of Odessa! Thanks for sharing your experience. We hope you stop by and see us again soon.

Helpful
June 21, 2024

Great service. Service advisor very courteous and knowledgeable, helped get me a ride home and back to the dealership. Will definitely be going back! More

by Tina J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theodore Schroeder
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Jun 28, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with our service department, Tina! We are thrilled to hear that you have found our team to be helpful and transparent. If you ever have any more questions in the future, please don't hesitate to reach out. We appreciate your recommendation and thank you for choosing Lithia Hyundai of Odessa.

Helpful
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