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Lithia Hyundai of Odessa - Service Center

Odessa, TX

4.2
870 Reviews
Call Service Center (432) 614-0345

870 Reviews of Lithia Hyundai of Odessa - Service Center

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December 05, 2023

Good They were pretty fast and a nice waiting area with coffee water and snacks More

by EDENCASTILLO93
Recommend Dealer
Yes
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Dec 06, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a review, EDENCASTILLO93. We're glad to hear that you had a positive experience with us. Our team works hard to provide efficient service and a comfortable waiting area for our customers. We appreciate your feedback and hope to see you again in the future.

December 05, 2023

i rather pay for my oil changes elsewhere than use my complimentary ones with Lithia. i was the FIRST one there at 8am to ensure a quick oil change and didn't leave until 10:30. More

by gomezamber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Salvador Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your experience with us, Gomezamber. We apologize for the extended wait time you experienced during your recent visit for an oil change. Your feedback is important to us, and we will use it to improve our service and ensure a more efficient process moving forward. If you have any further concerns or questions, please don't hesitate to reach out to us directly.

December 04, 2023

Excellent staff and help out with anything even our questions I will recommend everyone to yall More

by SHEILAREYES666
Recommend Dealer
Yes
Employees Worked With
Jacob
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Dec 06, 2023 -

Lithia Hyundai of Odessa responded

Thank you so much for taking the time to share your positive experience at Lithia Hyundai of Odessa! We are thrilled to hear that our staff was excellent and helpful in answering all of your questions. Recommendations mean a lot to us, and we truly appreciate you spreading the word. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Lithia Hyundai of Odessa!

December 01, 2023

Very sweet and helpful. Helped me get what I needed Thank you for your help More

by 432JORGEORTEGA
Recommend Dealer
Yes
Employees Worked With
Kristine
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Dec 01, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a review, 432JORGEORTEGA! We're glad to hear that our team was able to assist you and provide the help you needed. If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your business!

December 01, 2023

Kristine was very helpful and explained the process and repair well. The trout was completed as promised More

by GH930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Campbell
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Dec 06, 2023 -

Lithia Hyundai of Odessa responded

Thank you, GH930, for taking the time to leave us a review. We are glad to hear that Kristine provided you with helpful information and explained the repair process well. It is our goal to ensure that our customers are well-informed and satisfied with our services. We appreciate your feedback and hope to serve you again in the future.

November 30, 2023

My experience was great! Everyone was very nice, helpful, and friendly! Great Customer Service from the initial write up to the cashier! More

by CLAUDIG6890
Recommend Dealer
Yes
Employees Worked With
Eric Gonzalez
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Nov 30, 2023 -

CLAUDIG6890 responded

I would definitely recommend my family and friends!

November 28, 2023

Great job, Proactive I would like to say he was very informational and very attentive to my needs More

by ROSGON2380
Recommend Dealer
Yes
Employees Worked With
Rafael
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Dec 01, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a review, ROSGON2380! We're thrilled to hear that our team member provided you with great service. It's our priority to be proactive, informative, and attentive to our customers' needs. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

November 27, 2023

Great customer service but cost is higher than I expected. Otherwise, overall great sercixe and experience. More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rj Peroutka
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Nov 28, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a review. We appreciate your kind words about our customer service and your overall positive experience with us. We understand that cost is an important factor, and we appreciate your feedback. Please know that our pricing is based on various factors, including the quality of our services and the expertise of our team. We strive to provide value for our customers, and we will take your feedback into consideration as we continue to improve.

November 26, 2023

First, I went to American Chevy, which is next to Lithia, the same company in the same building and they rejected me because they couldn't do my oil change because my car is Hyundai and I do my oil changes t More

by PORRASOLAYA
Recommend Dealer
Yes
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Nov 27, 2023 -

Lithia Hyundai of Odessa responded

Thank you for sharing your experience with us, PORRASOLAYA. We apologize for any inconvenience you may have experienced regarding the oil change coupons. We appreciate your loyalty in choosing to service your Hyundai with us. We will address your concerns internally to ensure a better understanding of our coupon policies. We apologize for the lack of response from our manager and will follow up on this matter. Thank you again for bringing this to our attention.

November 25, 2023

Very difficult to get an appointment or call back. The problem with my car was not resolved. More

by JJRATZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 27, 2023 -

Lithia Hyundai of Odessa responded

We are extremely sorry to hear about this and sorry to disappoint a customer/client. Please reach out to us at (432) 614-0345 as we want to hear your concerns and address them in the most suitable way. We look forward to hearing from you.

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