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Lithia Hyundai of Odessa - Service Center

Odessa, TX

3.9
709 Reviews
Call Service Center (432) 614-0345

709 Reviews of Lithia Hyundai of Odessa - Service Center

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May 09, 2024

Eric was very nice. He called me back as promised. My car was done in a timely manner as promised. No complaints here. More

by MARISA.MASPAITELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzalez
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Helpful
May 08, 2024

My car was there for 6 weeks. I could never get anyone to respond to text, emails and calls. When I finally did speak to them they were nice and informative. My recall was done an More

by egarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None no one answered ever.
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May 09, 2024 -

Lithia Hyundai of Odessa responded

Thanks for leaving your rating, egarcia. We are concerned that we didn't deliver on our high standards and hope you will give us the opportunity to make it a positive one. Please call (432) 614-0345 when you're free.

Helpful
May 04, 2024

They always provide great customer service and help answer any questions I may have regarding my service. More

by ALBAUGHKRISTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with our service team. We are glad to hear that you found our customer service to be great and that we were able to help answer your questions. We appreciate your feedback and look forward to serving you again in the future.

Helpful
May 04, 2024

Highly recommend! Great experience and they were very helpful with our purchases. Thank you Lithia Hyundai of Odessa! More

by BRIANNAGALINDO22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Ybarra & Eric from management
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May 06, 2024 -

Lithia Hyundai of Odessa responded

Thank you for your kind words, Brianna! We are thrilled to hear that you had a great experience with us and that our team was able to help you with your purchases. We appreciate your recommendation and look forward to serving you again in the future.

Helpful
May 01, 2024

Great store and staff! Shoutout to Eric Gonzales in the service department! Always eager to help and answer my questions! More

by NYYANKEECHICK03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
May 02, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Eric Gonzales in our service department was able to provide you with excellent customer service. If you have any more questions or need assistance in the future, don't hesitate to reach out.

Helpful
April 30, 2024

I go all the time to have good service. I wish you had more tech for Oil Chang More

by JACRUZ2152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick
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May 02, 2024 -

Lithia Hyundai of Odessa responded

We appreciate your kind feedback of Lithia Hyundai of Odessa and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

Helpful
April 27, 2024

Good service. Customer service is average. Nothing special. Thank you. A b c d e f g More

by CARTER5904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 29, 2024 -

Lithia Hyundai of Odessa responded

Thanks for taking the time to leave a review!

Helpful
April 25, 2024

Kristine Camble was awesome she made sure my car was serviced she was great at keeping me updated and making sure my car was done as quick as possible More

by XAVIER CHAVIRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Camble
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Apr 29, 2024 -

Lithia Hyundai of Odessa responded

Thank you for the wonderful review!

Helpful
April 25, 2024

First of all, the employees are wonderful, helpful and friendly. The waiting room is also comfortable. I recommend anyone to visit them for any services. More

by MARIAFLORES5701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric from service dept. and Kimberley
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Apr 29, 2024 -

Lithia Hyundai of Odessa responded

Thanks for the 5-star review! We look forward to seeing you soon!

Helpful
April 22, 2024

everyone was very helpful, and even with them being so busy all of the time they still got me taken care of More

by MORGAN.MCGAUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a review, Morgan. We are glad to hear that our team was able to assist you in a timely manner despite being busy. If you have any further feedback or questions, please don't hesitate to reach out. We appreciate your business.

Helpful
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