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Lithia Hyundai of Odessa - Service Center

Odessa, TX

4.2
871 Reviews
Call Service Center (432) 614-0345

871 Reviews of Lithia Hyundai of Odessa - Service Center

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November 25, 2023

Very difficult to get an appointment or call back. The problem with my car was not resolved. More

by JJRATZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Nov 27, 2023 -

Lithia Hyundai of Odessa responded

We are extremely sorry to hear about this and sorry to disappoint a customer/client. Please reach out to us at (432) 614-0345 as we want to hear your concerns and address them in the most suitable way. We look forward to hearing from you.

November 23, 2023

Eric Gonzales, our service adviser got car in and out in a short period of time which is really nice, especially when one is in a time crunch. More

by Motaml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
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Nov 27, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave a review, Motaml. We're glad to hear that Eric Gonzales, our service adviser, was able to efficiently assist you and get your car in and out quickly, especially when you were in a time crunch. We appreciate your feedback and hope to provide you with excellent service in the future as well.

November 23, 2023

Thank you Kristine for explaining about my recalls on my car.You are so kind and have great customer service. More

by DEBBIE_COLE81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine
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Nov 27, 2023 -

Lithia Hyundai of Odessa responded

Thank you, Debbie, for your kind words and positive feedback. We are glad to hear that Kristine was able to assist you with your car recalls and provide excellent customer service. We appreciate your support and hope to continue serving your automotive needs in the future.

November 22, 2023

Miguel worked a lot of magic to make a deal happen. I will be recommending him to anyone looking for a new car. More

by ALNOVOGRADAC53
Recommend Dealer
Yes
Employees Worked With
Miguel
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Nov 27, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a review, ALNOVOGRADAC53. We're thrilled to hear that Miguel went above and beyond to make your car-buying experience a memorable one. Your recommendation means a lot to us, and we appreciate your trust in our dealership. If you ever need any further assistance, please don't hesitate to reach out.

November 02, 2023

Had my vehicle for 70 days in 2023, and they never fixed it. Absolutely miserable experience. I learned that Hyundai is able to offer incredible warranties because they will never actually service your vehi More

by John M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher in Service - 0/10.
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Nov 03, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to voice your concerns. Please reach out to us at (432) 614-0345 to further discuss your concerns. Thank you and we hope to hear from you promptly.

November 02, 2023

My car was almost hit by an employee. But my service was quick and efficient. More

by ZACHARYTISDALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Nov 03, 2023 -

Lithia Hyundai of Odessa responded

Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.

November 02, 2023

Took 2 hours to change oil? Had a recall also but you didn’t have the part. If a recall you should have the part! More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Nov 03, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to voice your concerns. Please reach out to us at (432) 614-0345 to further discuss your concerns. Thank you and we hope to hear from you promptly.

October 29, 2023

Es un servicio muy bueno y lo recomendaría ampliamente y está en muy buen lugar More

by LUISMENDEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bettis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rj Peroutka
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Oct 31, 2023 -

Lithia Hyundai of Odessa responded

Thank you for your kind words and for recommending our service. We are delighted to know that you had a great experience with us. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Thank you for choosing Lithia Hyundai of Odessa.

October 26, 2023

Great service comfortable waiting area and good people that were very attentive the overall experience was nice More

by ETHANHANEYSOBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 31, 2023 -

Lithia Hyundai of Odessa responded

Thanks ETHANHANEYSOBER for the wonderful review of Lithia Hyundai of Odessa. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!

October 25, 2023

The service department was very friendly and Thorough with all my vehicle concerns and needs. More

by MICHAELCUMMINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Oct 26, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with our service department at Lithia Hyundai of Odessa, Michael. We are pleased to hear that our team was friendly and thorough in addressing your vehicle concerns and needs. If you have any further questions or require any future assistance, please do not hesitate to reach out.

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