Lithia Hyundai of Odessa - Service Center

Good dealership. I very lucky when I choose Lithia Hyundai of Odessa. Thanks very much for service I very lucky when I choose Lithia Hyundai of Odessa. Thanks very much for service More

Made appointment ahead of time for my recall service went there spent 3-4 hours only to hear we don’t have parts will have to order them so I made another appointment went there again and told me we only h there spent 3-4 hours only to hear we don’t have parts will have to order them so I made another appointment went there again and told me we only have 1 part they didn’t have other part for my car and I was like stop wasting people time you guys already know that you don’t have that part they should have call me ahead of time or cancelled my appointment. More

It took too long for the vehicle to be ready. Couldn't contact the service department for updates. Didn't give me an adequate estimate. Charged me for an inspection that wasn't done. Couldn't contact the service department for updates. Didn't give me an adequate estimate. Charged me for an inspection that wasn't done. More

It pains me that this is the only Hyundai service center in the area. The first time I brought my car in, they replaced the blown front turn signal and didn't secure the plastic engine cover correctly (the in the area. The first time I brought my car in, they replaced the blown front turn signal and didn't secure the plastic engine cover correctly (they broke all the push fasteners). This time around I was in for a 60,000 mile maintenance. Hyundai website has a list of items that are checked. Service advisor didn't know anything about that. I was told that the coolant change interval is 155,000 miles. That's good to know. Quality is uncompromising. Mediocrity starts at the top. More

One basic rule of sales is to under promise and over deliver. However, this service department did do what was required of them without me constantly being in contact. deliver. However, this service department did do what was required of them without me constantly being in contact. More

Had to wait over a month for appt then get there no appt very over priced for repairs very over priced for repairs More

It shouldn't take all day for a scheduled recall Work was only 30 minutes max and then a lot of waiting on paperwork Staff went to lunch and left customers hanging waiting for several hours Manager r was only 30 minutes max and then a lot of waiting on paperwork Staff went to lunch and left customers hanging waiting for several hours Manager rarely came out of his office and did not help any customers The vending machines were broken and there were no amenities available other than coffee The facility was clean and organized and I would have recommended future purchases to our procurement department if the service department was on point More

Service department is very poor service manager does not return phone calls he don’t answer his phone very poor management return phone calls he don’t answer his phone very poor management More

Brought car in for a shaking while accelerating. Needed to have wheel locks changed out to evaluate car for wobble. All they did in 41/2 hours was change wheel locks. Now have another spot for origi Needed to have wheel locks changed out to evaluate car for wobble. All they did in 41/2 hours was change wheel locks. Now have another spot for original problem. More

Friendly and helpful. Eager to assist. Thanks very much. Looking fotward to next visit for my next oil change Eager to assist. Thanks very much. Looking fotward to next visit for my next oil change More