Lithia Hyundai of Odessa - Service Center

Super backed up and under staffed. Terrible communication with customers I called and left multiple messages and never received a call back. Any update I received was because I showed Terrible communication with customers I called and left multiple messages and never received a call back. Any update I received was because I showed up in person at the dealership. My car was there for almost 2 months and they had no vehicles to lend me so I had to figure it out on my own. The only employee I had a good interaction with was the technician who test drove my car with me so I could make sure it was running well before driving out the lot. More

I did not have an appointment. I walked in with a nail in my tire. From the time I got there to the time I left, it was over 2.5 hours. I understand your shop is busy, I just wish I walked in with a nail in my tire. From the time I got there to the time I left, it was over 2.5 hours. I understand your shop is busy, I just wish I was given a more accurate quote on the time it would take for the repair. Also, when I left all of my tires had different pressures and the tire that was fixed did not have the correct tire pressure and is making my tire light come on. Everyone was very nice even though it took a while. I'll try and make an appointment next time. Thank you. More

Very professional and helpful throughout the entire process 👏. Thanks to everyone who made the process an enjoyable one ✨️. process 👏. Thanks to everyone who made the process an enjoyable one ✨️. More

Dealership took the time to show me the vehicle and get it in the shop in the same day it in the shop in the same day More

They do good work just slow an unorganized. Needs to communicate better. Watch employees texting or talking on cell phones alot! Needs to communicate better. Watch employees texting or talking on cell phones alot! More

I was second in line and I was there almost two hours. The sticker was not changed on my windshield for my next service. My car was not reset. This was Poor service and what’s funny about it was it was th The sticker was not changed on my windshield for my next service. My car was not reset. This was Poor service and what’s funny about it was it was the service manager that did it. More

Eric Gonzales goes above and beyond for his customers. He makes sure we are in and out in a timely manner. So respectful and polite. I will continue to refer people here ans to Eric. He makes sure we are in and out in a timely manner. So respectful and polite. I will continue to refer people here ans to Eric. More

Had my car serviced in a short time. Thank you so much. Will be going back again Thank you so much. Will be going back again More