Lithia Hyundai of Odessa - Service Center

I love the service department. They are always friendly and don’t make you feel like you’re asking to much when you need work done. They actually realize that’s what they’re there for. Thanks guys. and don’t make you feel like you’re asking to much when you need work done. They actually realize that’s what they’re there for. Thanks guys. More

Lithia is determined and kind hearted people who care dearly about their customers! They got me into my brand new Santa Fe they truly made me feel comfortable!! dearly about their customers! They got me into my brand new Santa Fe they truly made me feel comfortable!! More

You need to answer the phone in the service center. I called multiple times with no answer. Service was great when I finally made it in called multiple times with no answer. Service was great when I finally made it in More

I highly recommend the department. Not matter how busy I highly recommend the department. Not matter how busy the department is, customers are treated as if they are the only customer in for the day. Full I highly recommend the department. Not matter how busy the department is, customers are treated as if they are the only customer in for the day. Full attention given to that individual and their needs. Such a excellent service team. More

Great service, every time I go! Very helpful, let’s me know if I need a filter change and knowledgeable on other services available at lythia know if I need a filter change and knowledgeable on other services available at lythia More

Excellent service and done in a timely manner considering the extensive work. My vehicle is running perfectly. The wife child not be happier. Thank you the extensive work. My vehicle is running perfectly. The wife child not be happier. Thank you More

I have not had a good experience with this dealership. Besides the fact that I have to produce proof of my extended warranty each time I bring my car in for an oil change but my husband doesn't, they left Besides the fact that I have to produce proof of my extended warranty each time I bring my car in for an oil change but my husband doesn't, they left the glove box disconnected when they checked the cabin filter last time I took my car in so that everything fell out when I opened it. The thing that has made me really upset is that they have denied me warranty coverage on a seatbelt that is coming apart. Eric told me that it could possibly be from having a car seat in the back of my car, as if Hyundais or any modern cars are not designed to handle carseats. Regardless, I have not had a carseat in the back of my car, I have a seatbelt that is inexplicably shredding in a 2 year old vehicle, and I get to pay to have it replaced. More

The guys in the service dept stayed consistent with letting me know the status of the repairs. Never had to call to check the progress and it was done in a timely manner. letting me know the status of the repairs. Never had to call to check the progress and it was done in a timely manner. More

It was a very pleasant experience. The service was very quick. I enjoyed the lobby area where you could sit and drink coffee. I will definitely use them again. quick. I enjoyed the lobby area where you could sit and drink coffee. I will definitely use them again. More

Where do I begin? I took my car in to be serviced after it died. Turns out my car was waaayyy too low on oil.. The service team initially tried to blame the place where I had my oil changed. But as we spok it died. Turns out my car was waaayyy too low on oil.. The service team initially tried to blame the place where I had my oil changed. But as we spoke further, it was revealed that my car had a recall be used the engine was burning oil too quickly. Why that wasn't the first possible explanation? Why blame someone else?!? I was given a free oil change (nice!) and sent on my way. I didn't even make it a block away before I had to turn back. My check engine light was still on and the car was not accelerating. They took a look again and told me I needed a whole new engine. How they missed this before I don't know. But still giving them the benefit of the doubt. I was then told that it would be at least six weeks until they could replace my engine. Oh. And no loaner car would be available. Ok. Fine. My warranty should cover that a rental, right? I expressed concern because in less than a week I was moving to San Antonio. I was then told I should drive the car down there (seriously?!!?) and find a dealership there to fix it. I pushed back that my car just barely made it the few miles to get there. No way I was going to drive it over 300 miles! I could have it towed was the response. They also suggested that I just trade it in which seemed to be the least terrible option. I was just one year into a lease, so I spoke to a salesman and he assured me it was no problem. Of course! They want to make a sale. Totally get that. But the inventory was shockingly small. Like three cars to choose from. But I picked one and am pretty happy with it. Then weeks later, an automatic payment for the car I traded posts to my account. Weird. But also a huge stress because that was a lot of money I wasn't planning on (especially just after having a ton of moving expenses). So I called to get some guidance and an explanation for why I was paying for a car I no longer have. That was five days ago. In that time, I have left messages with someone over the main line, left voice messages for finance, and sent text message to my salesman. Not one has been returned. I was finally able to speak with a finance manager on Friday afternoon who told me he could not access my records and I would have to wait until Monday for him to confirm that they had in fact processed my car transfer. Seemed strange but whatever. Then he asked me to call again on Monday because, and I'm not making this up, he slept over the weekend and was likely to forget about my request. I have a job too and I don't need to reminders to do my work every Monday. But as requested I called on Monday. I called the direct line he gave me and got a woman's voice mail box. Then I texted him on the cell number he gave me. No response. I called again today, left a message on the mainline and nothing. So here I am. I still don't understand what happened. If it's just a matter of the time it takes to process these things, I get that. But I want someone to tell me that. I want the courtesy of a returned call and some kindness. This is absolutely not how you treat customers and as much as I have loved my three Hyundai vehicles, I will likely never purchase one again. More