Lithia Hyundai of Odessa - Service Center

Where do I begin? I took my car in to be serviced after it died. Turns out my car was waaayyy too low on oil.. The service team initially tried to blame the place where I had my oil changed. But as we spok it died. Turns out my car was waaayyy too low on oil.. The service team initially tried to blame the place where I had my oil changed. But as we spoke further, it was revealed that my car had a recall be used the engine was burning oil too quickly. Why that wasn't the first possible explanation? Why blame someone else?!? I was given a free oil change (nice!) and sent on my way. I didn't even make it a block away before I had to turn back. My check engine light was still on and the car was not accelerating. They took a look again and told me I needed a whole new engine. How they missed this before I don't know. But still giving them the benefit of the doubt. I was then told that it would be at least six weeks until they could replace my engine. Oh. And no loaner car would be available. Ok. Fine. My warranty should cover that a rental, right? I expressed concern because in less than a week I was moving to San Antonio. I was then told I should drive the car down there (seriously?!!?) and find a dealership there to fix it. I pushed back that my car just barely made it the few miles to get there. No way I was going to drive it over 300 miles! I could have it towed was the response. They also suggested that I just trade it in which seemed to be the least terrible option. I was just one year into a lease, so I spoke to a salesman and he assured me it was no problem. Of course! They want to make a sale. Totally get that. But the inventory was shockingly small. Like three cars to choose from. But I picked one and am pretty happy with it. Then weeks later, an automatic payment for the car I traded posts to my account. Weird. But also a huge stress because that was a lot of money I wasn't planning on (especially just after having a ton of moving expenses). So I called to get some guidance and an explanation for why I was paying for a car I no longer have. That was five days ago. In that time, I have left messages with someone over the main line, left voice messages for finance, and sent text message to my salesman. Not one has been returned. I was finally able to speak with a finance manager on Friday afternoon who told me he could not access my records and I would have to wait until Monday for him to confirm that they had in fact processed my car transfer. Seemed strange but whatever. Then he asked me to call again on Monday because, and I'm not making this up, he slept over the weekend and was likely to forget about my request. I have a job too and I don't need to reminders to do my work every Monday. But as requested I called on Monday. I called the direct line he gave me and got a woman's voice mail box. Then I texted him on the cell number he gave me. No response. I called again today, left a message on the mainline and nothing. So here I am. I still don't understand what happened. If it's just a matter of the time it takes to process these things, I get that. But I want someone to tell me that. I want the courtesy of a returned call and some kindness. This is absolutely not how you treat customers and as much as I have loved my three Hyundai vehicles, I will likely never purchase one again. More

We took our car home yesterday and already had a flat. We showed up at 830am and were taken care of quickly by the service team. showed up at 830am and were taken care of quickly by the service team. More

They got me in fast was very Professional, They found a bad plug and showed it to me then fixed it. I will go back again bad plug and showed it to me then fixed it. I will go back again More

I came in to get oil change and as well as other maintenance services. Everytime I have come to bring my vehicle in the service department was friendly, professional and fast!! maintenance services. Everytime I have come to bring my vehicle in the service department was friendly, professional and fast!! More

When I took it in they said it would be a wait of 45 minutes to an hour. I sat there for an hour and the car that was on the rack when I got there was still on there when I had my Mom come pick me up si minutes to an hour. I sat there for an hour and the car that was on the rack when I got there was still on there when I had my Mom come pick me up since it was taking so long. I took it in for an oil change. They said I had one recall and they would do that also. They said 45 minutes to an hour. Three hours later they Finally finished with it. I have never had this long of having to wait before. Hopefully I never do again. More

They didn't give me a report of what was done or of what is recommended also 20 point inspection like every other lithia I have ever been to, from Texas to California where I bought the car... this location is recommended also 20 point inspection like every other lithia I have ever been to, from Texas to California where I bought the car... this location really can step up More

Always a pleasure. I have been going for the past couple of years and I never have the need to complain. Excellent work and service. of years and I never have the need to complain. Excellent work and service. More

The guys behind the counter are nice but twice I have gone there for oil change and my fluids were not topped off, oil was all on the motor, and I called back to no avail. Left a message with someone and gone there for oil change and my fluids were not topped off, oil was all on the motor, and I called back to no avail. Left a message with someone and left a voicemail. No one called me back. So I will look for other dealerships in the area that can service my car. More

Very polite and helpful and was very pleased with the service. service. More

Very neat and clean and fast and have parts when needed More