I visited Lithia Kia of Anchorage with hopes of getting financed for a car as a means of getting back and forth to worl. I was referred by a customer whom bought a car from Lithia of Kia, and she told me how wonderful her experience went.
As soon as I walked through the door, Richard Suesue greeted me, smiled, and shook my hand. He introduced himself, and his role at the dealership. Richard asked me a few questions in regards to my reason for visiting the dealership, and he began the process of digging for financing options.
Richard never made me feel embarrased about my finances. He was extremely kind, humble, hospitabilty, and genuine. He even related to his own life as a means of making a connection with the discussion, and making me not feel alone.
The test drive was amazing as the car was brand new--- which I didn't expect, ran extremely smooth, and had all of the perks a beautiful new Kia Forte would have. Richard provided me facts about the car, it's history, etc.
After the test drive, Richard continued handling financing to see what my options were and frequently checked in with the team to coordinate business.
Once this process was concluded, I got to meet the team, and again they were all friendly, kind and welcoming.
Richard Suesue made quite the impression on me as a customer. I have never walked in a dealership and received such excellent customer service as today. Richard, you made my life brighter by helping me get a car as I was extremely stressed being new tl Alaska as a teacher with no car to get to work, and winter coming soon. I am truly in tears because without you I just don't know how. I got more than what I was expecting for today, and cannot thank Richard and Lithia Kia enough.
I will be recommending you all to people and thank you for everythjng. Thank you!!