Lithia Nissan of Ames

Lithia Nissan's service department has A1 customer service. Zac is very courteous, knowledgeable and has a great customer service demeanor. He or Josh go over the service report and answer all of my q service. Zac is very courteous, knowledgeable and has a great customer service demeanor. He or Josh go over the service report and answer all of my questions no matter how many I ask. I feel confident my car is getting the best care possible and I know as best one can know what to anticipate for future servicing/ maintenance. More

Both my husband and I have used Ames Nissan and if we don't have to use them again we would perfeer it that way. They were slow to work on our cars and poor with communication. don't have to use them again we would perfeer it that way. They were slow to work on our cars and poor with communication. More

Zac answered my questions and got back to me quickly. I really appreciated his help. I really appreciated his help. More

Zac Ose represents Lithia Nissan of Ames unlike many people in the Automotive service and Dealership industry. This is my second major repair with Zac and Lithia Nissan of Ames in less than a year. Bein people in the Automotive service and Dealership industry. This is my second major repair with Zac and Lithia Nissan of Ames in less than a year. Being out of state, I need to rely on Zac and the Dealership to be honest and thorough with their repairs. I know that the honesty was 100% because the factory ended up getting involved because it turned into a warranty/goodwill assistance repair. Nissan is very thorough and scrutinizes warranty repairs on older vehicles. If it was anything other than spot on, NISSAN would have rejected the claim. Working for a Dealership here in NY, I truly understand the importance of an honest non sugarcoated review. It’s how we earn our living and our reputation. If you’re going to breakdown or be in need of Service within the reaches of Lithia Nissan of Ames, get a hold of Zac. Your experience with be excellent with perfect dealer to customer updates and a willingness of the dealer to lookout for the customer. Extremely fair pricing and high quality workmanship. Zac, I sure hope that I don’t need you again, but if I do you know I’ll call and that your service and professionalism will greatly be appreciated. Thank you again, James B. Nissan Sentra owner More

Always have a great experience with service. Zac is fantastic, always greets me so positive and thoroughly goes over everything with me. Zac is fantastic, always greets me so positive and thoroughly goes over everything with me. More

Sold us a car without a title. Took a month to finally get it. Did provide us with a rental, but didn't have AC and it was 100 degrees. Fritz was an xxx to my daughter and me. R Took a month to finally get it. Did provide us with a rental, but didn't have AC and it was 100 degrees. Fritz was an xxx to my daughter and me. Rude, pushy, and unprofessional. I asked for someone else when i came in a second time since we had to do the paperwork twice due to us doing paperwork and then being told there was no title. Ended up with him again. Not quite the jerk he was before since my husband came along, but close. When i asked for the other finance guy i was told that they get a lot of those complaints about Fritz... Finally got the car after a month, the check engine light came on 3 days later. Will never again buy a car from there or recommend them. More

The service was on time, courteous, friendly, and met my satisfaction. I had to travel quite a way to get to this dealership and it was worth it. The service was overall great, and I’m willing to make the satisfaction. I had to travel quite a way to get to this dealership and it was worth it. The service was overall great, and I’m willing to make the drive to have my vehicle serviced by this dealership though a closer dealership is nearby. This was my first visit, it won’t be my last. More

Pretty good and friendly service. Also a nice waiting room too with vending machines and a tv. Also a nice waiting room too with vending machines and a tv. More

The crewmen there are very friendly and helpful. Will explain in detail what is needed. Thank you. Will explain in detail what is needed. Thank you. More

You screwed up the names on loans and title. Listed ci signer as primary. Booooooo Listed ci signer as primary. Booooooo More