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Lithia Nissan of Ames

Ames, IA

Overview
Reviews
4.5
746 Reviews
Call Dealership (515) 817-1715
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2901 S Duff Ave

Ames, IA

50010

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Showing 746 reviews

February 29, 2024

She made it very quick and easy for me to purchase my new rogue My whole experience was great. She had the vehicle ready for me when I got there and my financing went through very quickly and the paperwork w More

by Kathleentope
Recommend Dealer
Yes
Employees Worked With
Tammy Ballard
Report | Print
Feb 29, 2024 -

Lithia Nissan of Ames responded

Kathleen, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tammy met your expectations. Thank you for choosing Lithia Nissan of Ames, we look forward to having you as a valued customer for many years to come!

Helpful
February 26, 2024

Great service. Nice people. I think that I had a good experience at Nissan because the people were very nice and they got the work done. More

by STOCKGAL
Recommend Dealer
Yes
Employees Worked With
Zac Ose, Zac Ose
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Feb 26, 2024 -

Lithia Nissan of Ames responded

Thank you for your business and this review. We're happy to hear Zac and our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

Helpful
February 18, 2024

Poor quality/reliability. Used vehicle has been in shop for 3 weeks since purchase. Bad car. More

by dmrenze
Recommend Dealer
No
Employees Worked With
People have been good to work with. Results have been frustrating.
Report | Print
Feb 22, 2024 -

Lithia Nissan of Ames responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Helpful
January 22, 2024

The service was great, and Zac was very helpful and professional. We're very glad we found Lithia of Ames for the service of our Nissan!! More

by mbh003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac Ose
Report | Print
Jan 22, 2024 -

Lithia Nissan of Ames responded

Thank you for taking the time to share your thoughts on working with Zac and our team. We're glad to hear we delivered such a great experience!

Helpful
January 22, 2024

Excellent customer service. They care about their customers and want them to be happy with their purchase More

by ISUrokz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron warren
Report | Print
Jan 22, 2024 -

Lithia Nissan of Ames responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback!

Helpful
January 18, 2024

The service was really good,salesperson by the name of tristan helped me with getting through when whole process. He also had been really helpful after the sale,with any hiccups that popped up. More

by ael5691
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tristan Fangos
Report | Print
Jan 18, 2024 -

Lithia Nissan of Ames responded

Thank you for your business and this review. We're happy to hear that Tristan was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
January 18, 2024

Everyone was very friendly and nice very patient and answered a lot of my questions. More

by karolynbeen54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JERRY Hebrink, Tammy Ballard
Report | Print
Jan 19, 2024 -

Lithia Nissan of Ames responded

Thank you, Karolyn! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Nissan of Ames.

Helpful
January 17, 2024

Easy to work with. Answered all our questions regarding the vehicles we were looking at and assisting us to choose the best vehicle for our needs. Love my new vehicle!! More

by RANAYFINNEGAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tammy Ballard, Eric Fritz
Report | Print
Jan 18, 2024 -

Lithia Nissan of Ames responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Helpful
January 17, 2024

Fantastic service, had my oil changed, it took no time at all and the advisor was nice and professional More

by Eefritz23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac Ose, Josh Smith
Report | Print
Jan 18, 2024 -

Lithia Nissan of Ames responded

Thanks for sharing your thoughts about your experience with Lithia Nissan of Ames. We appreciate your business and hope to see you again soon!

Helpful
January 17, 2024

Outstanding knowledge base throughout this service team. Professional, courteous, and always providing quality service. Thank you for your advice and your hard work. -Bob ODell More

by PBO001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All quality technicians and great people., Melvin Gawley, Jeff Searcy, Zac Ose, Daniel Jenkins-Moore, Jordan Clemens, Kyle Clark, Nathan Ryan, Stephen Michalwoski, Tracy Miller, Josh Smith
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Jan 18, 2024 -

Lithia Nissan of Ames responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Bob, for choosing Lithia Nissan of Ames!

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