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Lithia Nissan of Ames

Ames, IA

4.5
818 Reviews

2901 S Duff Ave

Ames, IA

50010

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Showing 818 reviews

December 16, 2022

10 of 10 recommend this top knotch service department. The staff is super knowledgeable and helpful. Great doing business with you. Keep up the good work! I'll be back for service work every time. More

by Cdem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac Ose, Josh Smith
Dec 18, 2022 -

Lithia Nissan of Ames responded

Thank you for choosing Lithia Nissan of Ames. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 16, 2022

Went for an oil change and it was very quick and completed in a timely fashion. In the fast I've sat and waited for at least an hour and I think this time I was done in less than 30 mins More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smith
Dec 18, 2022 -

Lithia Nissan of Ames responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Lisa, please let us know.

December 15, 2022

Great customer service always! The service guys are always nice and explain everything nicely! Also most important, they’re not crooks like other service departments. More

by Mimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smith
Dec 16, 2022 -

Lithia Nissan of Ames responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 14, 2022

I appreciate the honesty of the service I received. ..not being there and doing everything via phone, I felt good about what was being explained to me. More

by lizzy0206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Hill, Jeff Searcy, Christopher Gibson, Daniel Jenkins-Moore, John Pulver, Kyle Clark, Nathan Ryan, Stephen Michalwoski, Charles Leaf, Josh Smith
Dec 13, 2022 -

lizzy0206 responded

Great service!

December 13, 2022

Courteously greeted. Service performed quickly and I was informed of upcoming needs. They didn't make up unnecessary problems as some service shops do. Any questions I More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Hill, Brooke Thorn
Dec 14, 2022 -

Lithia Nissan of Ames responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 09, 2022

Always friendly and helpful. I can drop off my car in the morning and they take me to work and pick me up when it is done. More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smith
Dec 09, 2022 -

Lithia Nissan of Ames responded

It has been a pleasure serving you, Patty. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Nissan of Ames; we look forward to having you as one of our valued customers for many more years to come!

December 08, 2022

We always get great service from this team. They worked me into their schedule and resolved the issue promptly! More

by LYNNE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley, Jeff Searcy, Josh Smith
Dec 09, 2022 -

Lithia Nissan of Ames responded

Thank you for the five-star rating for our service department! Please don't hesitate to let us know if we can be of further assistance. We're always happy to help.

December 06, 2022

Did the work fine but charged more than what I was quoted on the phone. More

by robertwblock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea.
Dec 10, 2022 -

Lithia Nissan of Ames responded

Robert, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 05, 2022

Lithia Nissan of Ames service department Was eager to take care of my 2015 Nissan Altima. The service was excellent, they took care of my concerns and did not try to sell me on services that I did not ne More

by Love my Nissan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smith
Dec 06, 2022 -

Lithia Nissan of Ames responded

Thank you for choosing Lithia Nissan of Ames. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 03, 2022

Josh Smith is a great employee. Have never had any problems. Good pricing, and good employees. More

by BrinkmanMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smith
Dec 03, 2022 -

Lithia Nissan of Ames responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Nissan of Ames, we look forward to having you as a valued customer for many years to come!

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